Question about Philips SA3025/37 Flash MP3 Player

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Repairing it my cousin pressed the reset botton.....then i connected it to my computer and now it say connect to pc and use device manger to repair.....and when i put the cd in it isn't doing anything

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  • rosalina_roc Jan 09, 2009

    Please Help me repair it

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Get the updated version of the Device Manager from Philips website, and THEN run the repair. If your PC isn't recognizing the device, a normal repair is hard to do, so you have to follow my bootleg instructions:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Mar 06, 2009

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I downloaded files on my 8gb philips go gear SA52xx product connecting it to a pc and when i unplug the USB connection of my device after everything it has since then frozen and refusing to work even...


Hi leefordnarte,

You can find a lot of valuable resources on the Philips Support Site...I am not sure which specific model you have, but the Product Support Page for the SA5285/37 can be found here:

http://ow.ly/5XLe9

For the issue you described, I would attempt a Repair/Recovery - this process will restore your player to factory settings, as well as update the firmware in the process.

Try the Philips Device Manager software (found on the support site www.philips.com/support if you do not have your original software disc):

NOTE: Contents will be removed by using the repair function.
  1. Install the Philips Device Manager and run it with your player connected to your PC. You can download it under the Software & drivers section.
  2. Click the Repair tab in the Device Manager, press and hold the corresponding recovery key on the player when connecting it to your PC.


    090710050842_28446.png
  3. Follow the PC screen to recover your player.
You can find the recovery key on your player from the below table.
110527093953_75276.jpg

Hope this helps - if so, let me know by rating this solution. If you have any additional questions or need assistance, you can reach Consumer Care at 1-888-744-5477.

Aug 08, 2011 | Philips Audio Players & Recorders

1 Answer

Sound are not working


1: check the speaker wire. it should connect to a green port at the back of the computer.
2. In control panel open realtek audio device manager. it will tell you where its connected
3. If its a monitor speaker then do a factory reset for the monitor.
4. try to configure the speaker from audio device manager on the system tray volume icon
still doesnt work then uninstall the driver for sound card from device manger
restart the computer
still no then do a system recovery

Apr 01, 2011 | HP Computers & Internet

1 Answer

Cant connect to my wireless router and the 192.168.01 url entered doesnt help none


Windows XP
  1. Verify Ethernet adapter in device manger.
    1. Click Start > Search > Type in ncpa.cpl and press Enter.
    2. Click System>Hardware > Device Manager
    3. Click Network Adapters
    4. Verify adapter present, enabled, and no error messages.
    5. If error reported refer to OEM regarding error receiving
  2. Open the Network Connections window.
    1. Click on Start > Run > Type in ncpa.cpl and click OK.
  3. Double-click on the Local Area Connection icon.
  4. Click the Support tab.
    1. Ensure that Address Type: says "Assigned by DHCP."
    2. Ensure that the IP address is valid.
    3. If both are correct, click the Repair button and then skip to Step 9.
  5. If it does not say "Assigned by DHCP" click the General tab and then click Properties.
  6. Select "Internet Protocol TCP/IP" and then click on the Properties button.
  7. Ensure that the radio buttons are marked as "Obtain an IP Address automatically" and "Obtain a DNS Server address automatically" and click OK.
  8. Click OK again to close out of the Local Area Connection properties.
    1. Restart the system if any changes were made to the configurations.
  9. Right-click on Local Area Connection and select Repair.
  10. If the repair fails because the system is unable to flush the ARP Cache, the Routing and Remote Access service will need to be stopped and set to disabled.
    1. Click Start>Run>Type services.msc >Click OK.
    2. Double-click on Routing and Remote Access.
    3. Click the Stop button.
    4. Set Startup Type to Disabled and click Apply, then OK.
    5. Restart system.
  11. If the Repair fails to renew the IP address, ensure that all firewalls are disabled and try again.
  12. If it still fails, reset the networking protocols.
    1. Click Start>Run>Type CMD and click OK.
    2. Type netsh int ip reset reset.log and press Enter.
    3. Type netsh int ip delete arpcache and press Enter.
    4. Type netsh winsock reset and press Enter. (SP 2 or later)
    5. Type ipconfig /flushdns and press Enter.
    6. Restart the system.
Windows Vista
  1. Verify Ethernet adapter in device manger.
    1. Click Start > Search > Type in ncpa.cpl and press Enter.
    2. Click Hardware and Sound > Device Manager
    3. Click Network Adapters
    4. Verify adapter present, enabled, and no error messages.
    5. If error reported refer to OEM regarding error receiving
  2. Open the manage Network Connections window.
    1. Click Start > Search > Type in ncpa.cpl and press Enter.
  3. Right-click on Local Area Connection and select Properties.
  4. Uncheck Internet Protocol Version 6 (TCP/IPv6).
  5. Select "Internet Protocol Version 4 (TCP/IPv4)" and then click on the Properties button. (Do Not Uncheck Version 4).
  6. Ensure that the radio buttons are marked as "Obtain an IP Address automatically" and "Obtain a DNS Server address automatically" and click OK.
  7. Click OK again to close out of the Local Area Connection properties.
    1. Restart the system if any changes were made to the configurations, including unchecking TCP/IPv6.
  8. Right-click on Local Area Connection and select Diagnose.
  9. If Diagnose fails to renew the IP address, ensure that all firewalls are disabled and try again.
  10. If it fails again, choose to "Reset the Network Adapter."
  11. If it still fails, reset the networking protocols.
    1. Click Start>All Programs>Accessories.
    2. Right-click on Command Prompt and select "Run As Administrator"
    3. Type netsh int ip reset reset.log and press Enter.
    4. Type netsh int ip delete arpcache and press Enter.
    5. Type netsh winsock reset and press Enter.
    6. Type ipconfig /flushdns and press Enter.
    7. Restart the system.
Windows 7
  1. Verify Ethernet adapter in device manger.
    1. Click Start > Search > Type in ncpa.cpl and press Enter.
    2. Click Hardware and Sound > Device Manager
    3. Click Network Adapters
    4. Verify adapter present, enabled, and no error messages.
    5. If error reported refer to OEM regarding error receiving
  2. Open the manage Network Connections window.
    1. Click Start > Search > Type in ncpa.cpl and press Enter.
  3. Right-click on Local Area Connection and select Properties.
  4. Uncheck Internet Protocol Version 6 (TCP/IPv6).
  5. Select "Internet Protocol Version 4 (TCP/IPv4)" and then click on the Properties button. (Do Not Uncheck Version 4).
  6. Ensure that the radio buttons are marked as "Obtain an IP Address automatically" and "Obtain a DNS Server address automatically" and click OK.
  7. Click OK again to close out of the Local Area Connection properties.
    1. Restart the system if any changes were made to the configurations, including unchecking TCP/IPv6.
  8. Right-click on Local Area Connection and select Diagnose.
  9. If Diagnose fails to renew the IP address, ensure that all firewalls are disabled and try again.
  10. If it fails again, choose to "Reset the Network Adapter."
  11. If it still fails, reset the networking protocols.
    1. Click Start>All Programs>Accessories.
    2. Right-click on Command Prompt and select "Run As Administrator"
    3. Type netsh int ip reset reset.log and press Enter.
    4. Type netsh int ip delete arpcache and press Enter.
    5. Type netsh winsock reset and press Enter.
    6. Type ipconfig /flushdns and press Enter.
    7. Restart the system.
I hope this helps

Oct 01, 2010 | Computers & Internet

2 Answers

My player displays a message


Connect player to pc and power, restart player while holding the volume + key, as soon as the player shuts off, press and hold the volume - key, your device manager will pop up and tell you the player needs repair, let it do so.

Jul 18, 2009 | Philips GoGear HDD6330 MP3 Player

2 Answers

Connect to PC and use Device Manager to repair!


Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

Mar 25, 2009 | EMTEC Magnetics Group EMTEC EKMP4FM1GC220...

1 Answer

REPAIR MP3?


Hello - doesn't anyone listen. Connect the player to your computer, and open the Philips Device Manager, and run a repair.

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

-Tha Mp3 Doctor

Nov 26, 2008 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Repair


There is a program on the installation CD called the Philips Device Manager - it has a Repair option. If you have lost the CD, you can get the Device Manager from Philips website.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Nov 25, 2008 | Philips GOGEAR SA6045 MP3 Player

2 Answers

The mp4 player keeps crashing my computer


If your PC is running Windows Vista, don't even think about conencting it until you get the firmware upgrade for the device.



Triple Reset for GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player.

Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Jun 08, 2008 | Philips SA3125\02 MP3 Player

1 Answer

MP3 keeps deleting everything


Here is something that might help from tha mp3 doctor which i have gotton, thogth I still need the deivce manger:

1) Make sure the usb charger is in the lock position before trying to charge.
2) Open Philips Device Manager and try repairing the device. [connect your GoGear to the computer, open Philips Device Manager (Start-->All Programs-->Philips), and click on the repair tab. Now, disconnect your GoGear from computer. Turn the GoGear off if it is not already. Press and hold the volume + key and connect the GoGear to the computer (while still pressing the volume +). A window will pop up saying a repair is being performed. now you can let go of the Volume + button. The repair will get your device working normally again. WARNING: the repair process will delete any music/other media file from your GoGear.]

3) after repair, perform a firmware upgrade ("Update" tab in Philips Device Mgr while GoGear is connected to computer - see Philips website for more details)

Worst case scenario - Even rechargeable batteries have a limited number of charging cycles. The battery for the SA178 is an LI-Polymer 300mAh 12-hr battery. Philips won't fix it for you, but you might want to find a local repair service.

-Tha Mp3 Doctor

Hope that helps and I just toke this from what I was told.

Jan 25, 2008 | Philips GoGear SA178 MP3 Player

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