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Printer thinks it's out of paper

I try to print a booklet but the machine status says the job is ''held: resources required''. The reason is it thinks it's out of paper but the tray is full. How do I resolve this problem?

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  • 31 Answers

Have you tried pressing the start button after you loaded the paper?

Also, try restarting the printer while keeping the paper in there.

Posted on Jan 09, 2009

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2 Answers

There is a paper jam


The solution depends on which type of printer and which model it is. Generally, you must open the access door/compartment and try to get the paper out. I had a bad paper jam last week and I had to open the access door (same access area you use to change out the ink cartridges) and do a lot of pulling and maneuvering. Don't force the paper too much or you might break the printer.

Mar 06, 2011 | Kodak Office Equipment & Supplies

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My company has a Xerox 7120. When we attempt to print from computer our job status says "job held" please explain what this means and how to eliminate it.


> Go to devices and printes
> Right Click on Xerox printer
> Click on printing Preferences
> Go to Paper size and Click on Other Size
> And then open Original Document Size
> In Appear Menu Click New
> a new window appear write any name
> in Height 11.69
> in Width 8.27
> Click OK

80% held problem will solved

Jan 05, 2011 | Xerox Office Equipment & Supplies

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Command sent to printer but printer is not printing the document


First of all make sure your network cable is connected properly and has not come loose.

Most likely though is that the IP address has changed .
Do you know your printers IP address? Have an old copy of the configuration to compare it to a new one?
That machine is notorious for changing the IP address and I really suspect that is the problem.
You can try turning it off and back on.
You can check the job status queue and be sure the machine is not holding a job . It could be " held for resources." What that means is a job was sent to the printer and the print driver and settings on the printer are different. I will not print if those settings are different.
By that I mean, on the print driver, it sends a job for 8 1/2 x 11 plain paper. The machine settings say it has 8 1/2 x 11 bond paper or visa versa. If the settings between your computer and printer are different it will hold the job until they match. Look on your printer screen and be sure the tray settings are correct.

Jan 07, 2010 | Xerox Phaser 8560DN Laser Printer

1 Answer

Hp 2420 prints a ''job storage status page'' after each print job


If you have your software driver or print job set to save your print jobs to the printer and your printer does not support this, you will get that error and status page. Here is what the User's manual says about print job storage:
"The printer supports two distinct job-storage features that you can use to initiate printing from the printer control panel after the print job is sent from the computer:
● Proof and hold jobs
● Private jobs
Make sure that you identify your jobs in the printer driver before printing. Using default names might override previous jobs that have the same default name or cause the job to be deleted.

The job-storage features require 48 MB of RAM. For printer models that have less than 48 MB of RAM, you can add memory so that they can support the features."

Mar 17, 2009 | HP LaserJet 2420 Printer

1 Answer

HP Photosmart 7550 - Full Page Photo Printing Jams at end


Normal 0 I suggest you get a sheet of Card Stock (Heavy paper) and place it in the feed way. Then press the print button applying a slight amount of pressure on the Card Stock so it will feed through the printer. The reason for this, is in some cases I have been able to clear the paper track of debris that was deposited there over time.
Worth a try, as I have fixed a number of printers this way, saving costly repairs.
Hope this helps. Bud

Jan 17, 2009 | HP PhotoSmart 7550 InkJet Printer

1 Answer

Konica 7155 Main Error Code : 74 ,printer stops for no reason


There are a few code 74's, and Konica has a bulletins on them.

DESCRIPTION: Code 74-0 from the E-mail alert system. SOLUTION ID: 154045
SOLUTION: CAUSE: Paper remains at finisher main tray paper exit opening.

DESCRIPTION: Code 74-1 from the E-mail alert system. SOLUTION ID: 154055
SOLUTION: CAUSE: Booklet tray is full.
SOLUTION: Remove the paper from bottom exit of the finisher.

DESCRIPTION: Code 74-4 from the E-mail alert system. SOLUTION ID: 154058
SOLUTION: CAUSE: Paper remains inside finisher.
SOLUTION: Please remove copies from the finisher.

DESCRIPTION: Code 74-5 from the E-mail alert system. SOLUTION ID: 154059
SOLUTION: CAUSE: Punch trash box is full.
SOLUTION: Trash basket of punching unit is full. Please empty trash basket.

DESCRIPTION: Code 74-6 from the E-mail alert system. SOLUTION ID: 154066
SOLUTION: CAUSE: Sub-tray (first tray) is full.
SOLUTION: Sub tray is full. Please remove paper.

I'm guessing it just means the finisher thinks it's full, and wants you to take the copies / prints out.

Apr 23, 2008 | Office Equipment & Supplies

1 Answer

Enquiry for best latest machine


The 856o is solid ink printer. DN is the duplex version of the 8560. Price should be less then $900.
All print features are available on it. The hard drive is optional.
  • Rich, vibrant colors on everything from cover-weight stock to recycled paper
  • Adobe PostScript 3 and automatic color enhancement tools ensure reliable and accurate prints learn about Xerox Color Correction (PDF)
  • 2400 FinePoint™ print resolution produces incredible detail and halftones you'll be proud to share
  • Consistent, vivid color from the first page to the last
collapse_off.gif more features
  • No penalty for color because the Phaser 8560 prints black-and-white and color at the same fast speed
  • High monthly duty cycle of up to 85,000 images means you'll get a reliable color printer that will last for many years to come
Features that Enhance Ease-of-use
  • Easy to install on your network with only a few clicks See how easy it is to install
  • No toner cartridges! Just drop the no-mess ink sticks into the Phaser 8560's shape-coded slots, close the cover and you're done
  • Instant on-screen alert notification and help when a print job needs attention thanks to Xerox PrintingScout™ technology
  • Access device and job status as well as accounting information from your computer via the Xerox CentreWare® IS Embedded Web Server
collapse_off.gif more features
  • Prints are secure with Saved Print feature, which won't print your job until you enter your PIN on the front panel (requires hard drive)
  • Electronically "shreds" data stored on the hard drive after every job or on request (requires hard drive)
  • Real-time paper tray status on your desktop shows all available media types and sizes
  • Up to four paper trays can a hold a variety of media types and sizes
  • Automated online troubleshooting with PhaserSMART™ gets you back to work fast
  • Booklet printing feature automatically arranges your document so you can easily fold and staple it into a booklet (requires two-sided printing)
  • Job completion notification lets you know when your print job is finished
  • Run Black allows printing to continue in black-and-white if one or more of the color toners are depleted
  • Print With feature prints your current job (such as a cover letter) along with other jobs stored on the printer's hard drive that you specify (such as a brochure or two)
  • Personal Print feature can create your own private mailbox on the printer's hard drive where your processed print jobs are stored for quick printing via the front panel or embedded web server

Software Solutions Digitize . . . Organize . . . Distribute . . . Collaborate

With digital documents, you can easily create, search, re-use, and build upon your documents. Maximize your hardware investments with innovative software solutions from Xerox and Xerox Business Partners:
  • Contain costs
  • Share knowledge
  • Accelerate workflow
  • Integrate paper and electronic documents
  • Manage and distribute documents effectively
> Show me the Software Solutions

Pricing Details Prices do not include applicable taxes, shipping, or handling charges and are subject to change without notice. Products are available to qualified business customers installing in the US; subject to applicable terms and conditions, and may be either Newly Manufactured, Factory Produced New Model or Remanufactured; which have been produced to a Xerox pre-determined standard and may contain both new components and recycled components that are reconditioned.

1 Average standard pages. Average Continuous Composite CMY Yield in accordance with ISO/IEC 24711. Yield will vary based on image, area coverage and print mode. Read our Consumable yields guide (PDF) for more information.
2 Approximate pages. Declared Yield on Drums based on an average job size of 3 pages A4/letter size. Declared Yield on Fusers based on A4/letter size 20 lb (75 gsm) pages. Drum and Fuser Yields will vary based on job run length, media type, size, weight, orientation, and usage patterns. Read our Consumable yields guide (PDF) for more information.

Mar 07, 2008 | Xerox Phaser 8560DN Laser Printer

6 Answers

Msg:supply rec paper


Ya, I had that same problem too; I was printing something that was over printing margins, and then i had the message "supply rec. paper......" on the lcd screen. I ended up fixing the problem by clearing/canceling all the documents i was printing on my computer, and clearing/canceling all the documents saved inside the MEMORY OF THE PRINTER (note the green light with the "memory, in use" which means it's probably still trying to print the document that's too big, so it wont print anything else). (<--- not sure if that was your problem, but it was mine)

Anyways, to clear the memory inside the printer, i pressed the "status monitor" button located to the left of the "B&W start" button, and then i scrolled over to "print status, select job to cancel" and canceled all jobs, and then once i canceled all jobs, the alarm disappeared, and it was fixed XD

Feb 13, 2008 | Canon imageCLASS MF8180C All-In-One Laser...

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Have canon mf5700 says check paper size and only prints one page of several page job


If your alarm light is flashing and your printer will not print, press the "copy" button to get the device into the copy mode, once the copy button light is on, press the "Status Monitor" button. The LED panel will then show two lines of words: Line 1 "COPY STATUS" and Line 2 "SELECT JOB TO CANCEL"; then hit the Set button and the screen will show you what print job which has jammed the printer and you then press the - (Minus) button to clear the job. Open and close the front panel and the printer should reset and the warning light go off.
I had trouble locating the problem because my machine tends to stay on the Fax mode and when I pushed the Status Monitor button I would only get information about fax jobs.
Hope you have already figured out the problem. I thought I had better tell someone so I will remember the next time I try to print a job which requires a different size paper than what I have in my printer.
Blessings!
tdocdaws

Oct 16, 2007 | Canon imageCLASS MF5730 All-In-One Laser...

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