Question about Lexmark X7170 All-In-One Scan/Copy/Fax and Photo Printer

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Printer cartridge Printer won't print. Display says 'right printer cartridge incorrect'. I have taken the cardridge out several times and wiped the contacts but still doesn't work.

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Re: printer cartridge

Try a new cartridge, or try cleaning the contact inside where the cartridge sits.

Posted on Jun 10, 2007

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I have a lexmark X4530 and just recently it tells me that the right ink cartridge is incorrect

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier and please try to print a printer self test.

Make Sure you Insert the Cartridges in the Right Slot!

Good Luck!!!!

Aug 02, 2011 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

I have a lexmark printer model 5495,it tells me that the right cartridge is incorrect, i just put in new cartridges in . the cartridges 28-black/29-color, it still tell me the samething

Hi, The Right Cartridge Incorrect error message generally indicates a communication error between the All-In-One and the cartridge. This can be due to a faulty cartridge or to a simple interruption in the communication between the cartridge and the All-In-One. The procedures below will help you identify the cause and resolve the issue.Lexmark uses, at least they used to, a chip in the ink catridges that verifies that the ink catridge is Lexmark and hasn't been refilled. There are ways around it, which is why third party cartridges work. Yours may not have been reset or damaged when refilled. Follow the below steps: 1) Disconnect the power from the printer.

2) Remove the black power brick/block from the rear of the machine. (It may be a little tough to pull it out the first time you remove it.

3) Open the top of the printer/multi-function unit.

4) Gently pull the ribbon in order to center the printer cartridge carrier.

5) Open either the left or right side and remove the cartridge. (Depends on which side the error is occurring on, black on the left, color on the right)

6) Verify that all of the plastic strip that covered the new contacts on the cartridge have in fact been removed.

7) Wipe both the cartridge and printer contacts with a dry, lint free cloth.

8) Wipe the bottom of the cartridge with a damp, lint free cloth in order to verify that the ink is flowing and looks correct.

9) Make sure there is no water remaining on the cartridge.

10) Re-insert the cartridge into the carrier and make sure that it is bottomed and inserted all the way to the rear of the carrier slot.

11) Re-insert the power brick/block.

12) Re-connect the printer power cable.

13) Power on the printer and the error should be resolved.

14) Run the print alignment and print or copy several pages to insure the problem has been resolved.



  1. Remove the indicated print cartridge.

  2. Disconnect the power cord from the electrical outlet.

  3. Reconnect the power cord to the electrical outlet.

  4. If the button_power_0.jpg button is not lit, press button_power_0.jpg.

  5. Reinsert the print cartridge.

  6. If the error:

    • Does not reappear, the problem has been corrected.

    • Reappears, replace the print cartridge with a new one.


Dec 19, 2010 | Printers & Copiers

1 Answer

Error: right cartridge incorrect

Check to see if the installed cartridge is the correct one for the printer. If the cartridge is the proper part number, remove the ink cartridge and make sure all the packaging tape has been removed from the copper circuitry strip on the backside of the cartridge. Reinsert the cartridge and try printing again.
If the error continues, remove the cartridge again and clean the copper circuitry strip on the backside of the cartridge, and the contacts inside the printer, by following the instructions below:
1. Use a clean, dry, soft, lint-free cloth. Locate the copper-colored circuitry strip on the back of the cartridge.
2. Wipe the copper-colored strip with the dry cloth. Use an upward motion, from the nozzle end to the top of the cartridge. Do not wipe the nozzle end of the cartridge or touch the nozzle plate. Wipe the contacts only once.
3. To clean the printer contacts, carefully look for fibers or contamination on the electrical contacts inside the carriage assembly, but do not wipe the printer contacts with any object. The contacts in the printer can be damaged if too much pressure is applied during a wiping process. Try to remove any visible attached debris within the carriage assembly by gently pulling the debris off with your fingers. If the carriage contacts show noticeable damage, contact the Customer Care Center listed in the printer's User's Guide.
Reinsert the cartridge and try printing again. If the error continues, the cartridge may need to be replaced.
Hope this helps. Please rate my response.
Have a good day.

Apr 05, 2010 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

My Lexmark Z 515 printer does not print clearly especially the second part of a piece of paper. How can I clean the printer?

Hi there,
To improve print quality
1 On the operator panel, press Options repeatedly until
Cartridges appears.
2 Press the right arrow button until Align appears, and then press
An alignment page prints. Once the alignment sheet prints, your
automatic alignment is complete.
You may need to clean the print cartridge nozzles.
Using the operator panel
Load paper in the All-In-One.
2 Press Options until Cartridges appears on the display.
3 Press the right arrow until Clean appears on the display.
4 Press Select.
A nozzle page prints forcing ink through the nozzles to clean the
clogged nozzles.
5 Print your document again to verify your print quality has improved.
6 Try wiping the print cartridge nozzles and contacts, and then print your document again.
7 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
Using the Lexmark X5100 Series Solution Center
Load plain paper in the All-In-One. 2 Click Start Programs Lexmark X5100 Series Lexmark X5100 Series Solution Center.
3 Click the Maintenance tab.
4 From the Maintenance tab, click Clean to fix horizontal streaks.
5 Click Print.
6 Print your document again to verify your print quality has improved.
7 Try wiping the print cartridge nozzles and contacts, and then print your document again.
8 If print quality has not improved, try cleaning the print cartridge
nozzles up to two more times.
If the print quality does not improve after cleaning the print cartridge
nozzles, dried ink may be on the nozzles or contacts. To wipe the print
cartridge nozzles and contacts:
1 Remove the print cartridges.
2 Dampen a clean, lint-free cloth with water.
3 Hold the cloth against the gold nozzle area for about three seconds.
Gently blot and wipe dry in one direction (this prevents the colors in
the color cartridge from mixing).
4 Remove the old cartridges
5 Let the nozzles and contacts dry completely.
6 Reinstall the print cartridges, and then print your document again.
7 If the print quality has not improved, try cleaning the print
nozzles up to two more times
8 If print quality is still unsatisfactory, replace your print cartridges.

Hope this helps.
Have a good day.

Dec 01, 2009 | Lexmark X5150 All-In-One InkJet Printer

1 Answer

My Lexmark x5150 will not print in color

The only thing that I can think of is if you have not used that color ink cartridge for awhile it may have dried up. I had this happen to me on my printer. You could try taking out the ink cartridge and taking a damp papertowel and wipe down the nozzles. Also check and see if the contacts where the ink cartridge comes in contact with harness are gummed up with old ink. If this helps plese rate. Thanks.

Apr 10, 2009 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

Right cartridge incorrect appears in the display after a paper jam. Will not copy or print.

When the print cartridge contacts are dirty and the printer cannot detect/communicate with print cartridge.

Clean the contact points on the cartridges with a dry, lint-free cloth.

1. Open the top cover of the printer.

2. Remove the print cartridges.

3. Clean the copper-colored contact points on the cartridges with a damp, lint-free cloth.
Use a dry, lint-free cloth to remove moisture from the contacts.

5. Insert the cartridges back into the printer.

6. Close the top cover.

7. Try printing again.

If you still cant communicate try with new cartridge .

Hope this help. Please Rate My Response! Thanks! 

Mar 13, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Lexmark 4530 right cartridge incorrect message. unplugged unit, cleaned cartridge nothing works.

The compatible cartridges for the X4530 Lexmark printer are the # 23,23A,24,24A,31,34,35. If you have the correct cartridge number and still says cartridge incorrect, try this steps.
1. Get a damp and a dry paper towel.
2. Set the ink cartridge right side up on the damp paper towel so that the ink nozzles are against the towel and hold the cartridge in this position for about 15 seconds. ( try this for around 5 times )
3. Now wipe the print head (on the bottom where the ink comes out) across in one direction only (left to right) until it looks clean. ( try this around 5 times )
4. Next dab the cartridge on the towel to make sure that the ink is flowing.
5. Remove the power adaprtor behind the printer.
6. Using the dry paper towel, clean the metal contacts on the cartridge carrier inside the printer. ( try this 5 times )
7. Place the Cartridge back to the printer, connect the power adaptor.
8. Check if there is any error message. If same problem persist, try to contact Lexmark Technical Support.

Dec 30, 2008 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

My Dell 946 All in One displays 'Right Cartridge Incorrect'

Install old cartriage, if you still have it, let the machine tell you that it is empty, then go through the install process with one of the new ones.  

Dec 19, 2008 | Dell 946 All-In-One InkJet Printer

1 Answer

Printer dell 946 all in one

You can either try 'wicking' the cartridge - remove and wipe on a wet towel, then dry. Otherwise you can try to power cycle the printer with the cartridges out of the unit.

Nov 08, 2008 | Dell 942 All-In-One InkJet Printer

1 Answer

I am printing on a Canon Selphy ES1. The media package - ink and paper combined - it has just been replaced with a new pack and I get the following error message on my Mac: "Failed to receive data...

Check "Printer Properties" so that the cartridge is set to color if E-Pxx cardridge is mounted and set to B/W if E-PxxBW cardridge is mounted...(xx stands for number of postcards) //

Jul 14, 2008 | Printers & Copiers

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