Question about Microsoft Windows XP Home Edition

2 Answers

Scratched Numbers. Dear Sir my granddaughter of two & half have scratched a couple of my Certificate Authenticity Label Numbers. Is it possible that you can help me with this problem. I have taken a photograph of the remaining Licence. If possible I would like to attache this to an email address. I need to clean my XP it is full of Virus and reconstruct the Windows XP Home. Thank in advance Joseph Buttigieg Malta

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  • 1 more comment 
  • Joseph Buttigieg
    Joseph Buttigieg Jan 10, 2009

    Thank you again for all your help. I will ring Support to conclude the rest of the missing Numbers.

    Best Regards

    Good Luck

    Joseph Buttigieg

  • Joseph Buttigieg
    Joseph Buttigieg Jan 11, 2009

    Dear FixYa team is it possible to eliminate the set of numbers from the web which I have quoted on the Comment posted on January 09, 2009 as these numbers might come in the wrong hands.

    I had some advise from Mike.

    Please inform me if this is possible.

    Joseph Buttigieg

  • Joseph Buttigieg
    Joseph Buttigieg Jan 11, 2009

    Thank you Mike you have put my mind at ease for covering my mistake.

    See you in Malta if ever you here write to me on Email

    Good Luck

    J. Buttigieg


2 Answers

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Hi Joviv,

This may make things easier.

Product keys can be replaced. Replacement is done solely through Microsoft. But Microsoft has miles of web pages to hunt through, finding the right place to do it can be daunting. Here's how to cut through the red tape, most of it anyhow:

Click here to bring up Microsoft's product replacement page.

Scroll down a few lines.
On the left side, under the second 'More Information' header, click on 'Replacement Product Key'.

This will walk you through the procedure. Follow the prompts. You'll be up and running in no time.

Posted on Jan 10, 2009

  • 2 more comments 
  • Justin Case
    Justin Case Jan 10, 2009

    One other thing Joseph,

    The Product key is what makes your copy of XP unique. When you acquire the correct one, I advise you to not post it on the web. Someone might try to use it on their own computer without your knowledge. Just trying to help you avoid unforseen consequence caused by those that may have less than the best intentions.

    Thanks for using fixya

  • Justin Case
    Justin Case Jan 11, 2009

    No worries, I will see to it.

  • Justin Case
    Justin Case Jan 12, 2009

    It was a pleasure to help out and thanks for the invite.
    If you need any other info or advise, there is an AskMe button near my name. Your question will be routed directly to me that way.

    A small request of my own, If your problem gets solved from advice I provided perhaps you could rate me a FixYa. It helps keep our overall rating higher. As a volunteer, bragging rights are about the only pay we get. lol

    Anyway, I'll be following up with site admin Monday.
    Thank You for using FixYa

  • Justin Case
    Justin Case Jan 14, 2009


    As promised, the keys have been removed.

    Take care and thank for using FixYa,


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You can find the Product Key with a free keyfinder program. The "Magical Jelly Bean" keyfinder is free and easy to use, just follow this link:

and scroll down until you see the red link that says "Download Keyfinder v2.01." I recommend downloading it to your Desktop so it will be easy to find.

If you need help installing the program after you have downloaded it, let me know.

Posted on Jan 09, 2009

  • Sean Osborne
    Sean Osborne Jan 10, 2009

    The collection of five sets of numbers that the keyfinder provided is all you need to re-install windows XP. The other numbers on the scratched label are separate from the Product Key, and are only needed if you find yourself having to prove to Microsoft that you have a valid copy on Windows.

    This generally only happens if you re-install Windows 5 or more times on your computer. If this is only the second time that you have installed Windows on this computer, you should have no problem. In the unlikely event that you DO run into difficulties registering Windows after you finish the re-installation, the Windows program will provide a toll-free number to call for support. If you explain about the scratched label, they should give you the information needed to complete registration.


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