Question about Creative Labs ZEN Vision:M Digital Media Player

3 Answers

Stuck on recovery mode

I turn on my creative zen version m and it juust keeps going to recovery mode what should i do

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  • sloath Nov 18, 2007

    when i turn it on the ahazard comes on when i restart it and then goes to this menu and i tried every thing to do what i can

  • Alex Jose Dec 07, 2007

    my creative zen vision m felt down on the ground and and it stuck i set a pin into the reset at at once it became recovery mode how can i get back my creative

  • Anonymous Jan 27, 2008

    totally have the same problem. No hazard sign appears though. It just goes straight to recovery. Have no idea what happened to it though as someone else was using it and brought it back to me in recovery mode. (teaches me to not let someone else use it.)

  • 3MANDR Jan 29, 2008

    After I select format all, I get the warning about erasing all my data, I select "yes", then HARD DISK PROBLEM appears on the screen. I've tried rebooting, cleaning, uninstalling/installing software, the recovery button on Creative website, reloading firmware ... am I in deep doo-doo?

  • stelzii Mar 19, 2008

    I turned on my Zen Vision:M and it went straight to recovery mode. When I tried to reload firmware or format all, a hazard sign appeared saying "Harddisk problem". What should I do?



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Reload firmware

Posted on Dec 16, 2010

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Everything you need is on the creative web site. I googled it and the solution id for your perticular problem is 4794

Posted on Jan 24, 2008


You probably just to need to re-install/update the firmware. if you turn it on and just after the zen logo the little ahazard sign appears, it says something like "problem with firmware," that's your fix. the same thing happened to me when i followed what it said on the site to troubleshoot the display, but they're all assholes and instead of fixing it, murdered the player. oh, and be prepared to have everything on there erased. yeah, it sucks :-(

Posted on Jun 27, 2007

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I had the same problem....ok here's what you do, make sure the ZEN is off first then switch it on my pushing the switch down (like usual).So switch it on and press the play/pause button at the same time. It may take a couple of tries but after you get it, the screen will say "Recovery Mode" at the top. Now go down to "Clean Up" and click it. It will then ask, "Disk cleanup will be performed. Continue?" Click yes. When it's done, turn off the ZEN and turn it back on. Does it work!? Ha I'm a 13 year old genius.

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The recovery tool mentioned above is not designed for the sleek photo. You need to download the firmware for the sleek photo from creative's site. Now we need to get your player recognized to get the firmware loaded. If you have Windows Media Player 11, it needs to be removed. Also remove WMP runtime. After that, restart the pc and your player should be recognized. You can then double click on the firmware program to run it. It might say something like, this firmaware is already you want to reload it? Click yes to reload.

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Hi! I think you should try this (i've already tried it and it works):
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2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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go on the and it has a recovery download that will recover your zen all you have to do is download the program

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The step-by-step process for doing the recovery mode is at Creative's website:,/?St=107,E=0000000000366987556,K=3577,Sxi=5,Kb=ww_english_add,VARSET=ws:,Case=obj(26219)

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