Question about HP DeskJet 3650 InkJet Printer

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HP 3650 gives incorrect error message

My HP 3650 gives a message "unknown ink cartridge". Problem occurs randomly, and always on right cartidge (black, nr 27).
After removing the cartidge, cleaning the contact pins and replacing it, one or two pages can be printed.
The dialog containing the error message has a button 'cancel printing'. This is the only way to remove the job from the print queue. Any other method for removing the print job results in hanging print software. Sometimes, a cold restart of windows is the only remedy to keep my computer running...

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  • TheBen Jan 09, 2009

    Note:

  • TheBen Jan 09, 2009

    Note: Both cartridges are brand new, and original HP brand

  • Anonymous Jan 20, 2009

    Same story here.

  • TheBen Jan 25, 2009

    I tried this, but it did not work out. I came to the conclusion that this might be caused by hardware failure. Examination of the contact-points between inkt-cartridge and the pins inside the cradle indicated serious tearing.

    The printer served fot over 5 years, so I decided to replace it.

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Normal 0 Could have a corrupt driver.
Disconnect the printer or at least be sure it is turned off. I'd do both and when the CD software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud

Posted on Jan 25, 2009

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