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I bought my Laptop HP530 back on October 08'. I am unable to access the internet. One of your support people told me back on october08' that the problem was one of incompatibility between the modem software dating Nov 06'installed in my new laptop and the Window Vista operating system running my machine which he say did not came out until 07'. I was unable to follow through at that time because I left the USA to tend to a family emergency.

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  • mguity Jan 09, 2009

    I indicated that my problem refer to a new Laptop HP 530 not a desktop computer. I am unable to access the internet using earthlink high speed internet connection. I was advised by one of hp tech support people, that my laptop problem was one of incompatibily between the modem software in my machine which dated 11-06 (nov 2006) and the operating system (window vista for business) which did not came out in the market until 2007. What can be done so that I can access the internet?

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Ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36087.exe

download and install this driver...

Posted on Jan 09, 2009

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Hi and welcome to FixYa,

If I may add to Ekse's request for additional information:

  • on your post "modem software", are you referring to a dial-up modem where the telephone line is connected to the laptop;
  • or are you using a mobile phone access such as GPRS;
  • or the built-in WiFi/wireless?
Pls post back result(s). Good luck and Thank you for using FixYa.

Posted on Jan 09, 2009

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Hi, Download modem driver Conexant CX20548 Modem Driver for Microsoft Windows Vista for HP530 laptop from HP Support.

Posted on Jan 09, 2009

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If u need drives for your modem u can download it here - ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36087.exe (vista Driver)

ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36089.exe (xp driver)

if helped rate fixya if more support needed comment

Posted on Jan 09, 2009

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Can you please inform us the complete setup on your network, Is you computer connected directly to your modem and if YES can you please provide us the brand and model of your modem and also who's your Internet Provider? if you have a router can you please provide us also the brand and model of it...

Posted on Jan 09, 2009

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How are you connected to the internet? what is your internet provider? are you connected with a ethernet cable to the router? what is the router model and brand?

I need more information before I can give out some suggestions.

Posted on Jan 09, 2009

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