Question about Brother IntelliFax-2820 Laser Fax

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Blank line on received faxes

I cannot find the office manaul for our fax. A blank line started showing up on the faxes coming in and it blanks out needed information. I have replaced the toner but that doesn't fix the problem.

It is a fairly new machine but for the life of me, I do not know where the manual is and other office staff are about ready to throw it out.

Help!

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  • 215 Answers

First off, try printing a report from the front panel. hit "reports" button and print out the help list or any of the lists. if problem is present, try taking out your drum unit, look at the top and you'll see a blue or purplish colored plastic tab. note which side its on and move the tab from side to side a few times, making sure you put tab back on side where it was. if you look down in the slot the tab rides in, you'll see some wires that look like guitar strings. if there is alot of toner on those, you might want to use canned air CAREFULLY and blow those off a little, THEN do the plastic tab thing.

hth,
razors

Posted on Jan 12, 2009

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