Question about NetGear RangeMax WPN824 Wireless Router (WPN824NAR)

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Unable to install Netgear wireless router

I am unable to install NETGEAR WPN 824 v 2 on my laptop. I have previously loaded this software on another laptop but the new laptop did not recognize the password. I reset the router and still could not access so I am trying to upload the software and perform the setup. The new laptop operates with windows vista. I recieve an error message that system cannot locate the network adapter...what would that be? I have an internet connection, not sure why I cannot upload the software and reconnect the router.

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  • vbrooks610 Jan 10, 2009

    Hi - yes, you addressed the issue correctly, however I cannot access the internet on the original laptop (wired or wireless) and the new laptop can make an internet connection but wil not load the router correctly...I am obviously having a slightly larger issue than first thought. I have the manuals but need to fix my connection issues first. Thanks for your helpful suggestions.

  • eecom May 11, 2010

    Hi,
    Can I clarify the problem a little. I would guess you wanted to connect a new laptop to your wireless router, to access the internet, but the network key would not work?

    You then decided to perform a hard reset, returning your router to factory defaults. But you are having trouble setting up the router again?


    If this is right, I'd recommend two things at this point:

    1) If you are not doing so already, be sure to use a wired (ethernet) connection from your laptop to your router, in order to perform the setup. Do not attempt to do this wirelessly.


    2) Visit the Netgear website support page for this router, to pick up a manual, setup guide and/or troubleshooting tips for your model - if you have not done so already of course.
    Netgear provide very clear advice which will help with setup, and also clear up some of the jargon related to networking.

    For example, the network adapter is a piece of computer hardware that enables you to connect to a network (and hence the internet). An Ethernet network adapter enables a wired connection: a wireless adapter enables...well, you get the picture. :)

    If I have understood the problem correctly, hope this helps you make a start..

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This does not seem to be a problem with your router, rather with the network adapter in your laptop.

  1. Go to Start -> Settings -> Control Panel -> System -> Hardware -> Device Manager -> Network adapters.
  2. Click the "+" sign to make it "-".
  3. What is listed? DO you see your wireless network adapter? If you see a yellow "!" or a red "x", that means it is not properly installed. Try to reinstall the driver.
If you need help with that, let me know. In that case I would need to know make and model of your computer.

Also: you don't have to install any software to connect to your router. This software is simply a help to setup the router. You can always type "www.routerlogin.com" in the address bar of your web browser and manage your router from there.

If you have any more questions, just come back here and leave a comment - I'm happy to help.

Posted on Jul 31, 2009

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