Question about Logitech Squeezebox Duet

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Remote doesn't recognize squeezebox duet

We just got the duet last week and had no problem setting it up and enjoy using it. However, it seems that when we go to use the squeezebox duet the remote doesn't see it under the list of controllers and we have to unplug the squeezebox, replug it in and then the remote will recognize it. I'm thinking this must have to do with how it is turned off or we have to do something to the duet (other than unplug) to get it to relink to the remote. The instructions don't say anything about turning the unit on or off so I have no way to know if we are doing anything wrong. Help!

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  • marquish943 Jan 16, 2009

    Duet worked fine for a couple of weeks either through Squeeze Network or Squeezebox Centre. Then I began having trouble connecting. Unplugging and replugging Squeezebox worked once as did selecting "Pick Player" on the Home menu. Now, the home menu does not have a choice of "Pick Player" or "Turn On Squeezebox". My computer works fine with the Linksys router.



    I also noticed that when I had "Turn Off Squeezebox" on my menu it would turn Squeezebox off momentarily and then the box would turn on again showing a blue light which would occasionally go bright white all on its own while the controller was off. However no music played.

  • music person Feb 17, 2009

    I have the same problem. I constantly have to reconnect my controller to the receiver. Please help!

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I have experienced the same connectivity issues with the Duet system. My first system was sent back for a replacement within the 30 day return policy. The second unit worked considerably better but the remote controller would still sometimes completely lose the link with the Squeezebox receiver after being left in the charger for an hour or two (or just set aside a while). Firmware upgrades seemed to slightly improve the situation, but I eventually sent the controller back for a replacement. The tech rep said they've had issues with the controllers. When I asked if I needed to return the receiver as well, he said "It's the controller, we've seen the problem quite a bit."

So, it seems the wifi function on the hardware can sometimes be defective. Update the firmware on everything, and if you've still got problems, insist on a replacement unit (it will likely be a refurb).

Good luck.

Posted on Feb 07, 2009

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Posted on Jan 02, 2017

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