Question about Canon ZR830 Mini DV Digital Camcorder

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Tape tray won't drop back in

I ejected the tape to change tapes. when i try to put a tape back in, i can close the tray but it won't drop back into position. it makes a whirring noise and a beep, but then stays in its locked out position.

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Take it to a service provider - seems to be something wrong with the loading drive system.

Posted on Jan 12, 2009

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1 Answer

Cannot get tape to eject


It could be a couple of different issues. These things could help.
(1) Power OFF the camera, remove battery then replace the battery, power up the cam and try to eject tape again. Nothing? try...
(2) Gently press inward on the tape cover with both thumbs a few times. Then, while pressing gently inward with one hand, press the release/eject-tape function until you hear a click or release sound. Then, if it doesn't open automatically, gently "help" open the hatch.

If it remains stuck, after follwing these steps a few times it would be my guess that perhaps the camera has been dropped in a way that jammed the mechanism controlling the eject function.

TIPS that may prevent having eject problems: When loading tape, be sure to insert the tape correctly and slowly, makeing sure the tape is placed properly. Gently press on the specific location indicated to close the tape holder, and wait for the tape to "seat" properly before closing any other part of the tape cover or hatch mechanism. Taking a few extra seconds when loading the tape can save extended frustration later.

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It sounds like the tape door is out of alignment, causing stress on the tape and the inside mechanical system.  Requires a visit to the service shop.

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Press the open button, and quickly lift the unit 1 inch and drop it. This overcomes the strength of the magnet and allows the door to open.

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In case anybody read this....     I have a GS-36 that would not eject the tape. I removed all the screws from the bottom and pulled the bottom plate off. Then I fidgeted with the mechanism near the eject button towards the front of the camera.  In my case it had just become stuck and needed to be gently pried open.    Tested it a bunch of times with tape - seems to be o.k.!

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Hi Everyone,

our MV800 was doing the the same so i "accidentally" dropped it (i got a bit frustrated and it was out of warranty) and now it works fine. please note it dropped about half a meter on carpeted floor while it was off.

Hope this helps


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