Question about Dell 1710n Laser Printer

2 Answers

Dell 1710 Laser Printer

The Toner error light is on after changing the toner and drum. I've tried turning it on and off / reseting the drum count but its not working. Please help?

Posted by on

2 Answers

Re: Dell 1710 Laser Printer

I had the same issue, but i fixed it. For whatever reason the contacts that are inside the printer were not making contact with the PCB ( printed Circuti board ) on the underside of the drum... i fixed the issue by cleaning the pcb and re-aligning the contacts inside the printer.

Posted on Jan 25, 2008

  • Level 1:

    An expert who has achieved level 1.


    An expert that hasĀ over 10 points.


    An expert whose answer gotĀ voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 19 Answers
Re: Dell 1710 Laser Printer

John here, customer advocate at Dell headquarters. The first question I have to ask, is did you refill the cartridge or actually by new Dell branded cartridges. If the answer is the latter, then try the following: Locate the drum contacts on the underside of the drum and clean them off with a lint free cloth. If you notice they are damaged, well, that would be the problem. If they are not damaged, there is probably a problem with the electronics of the printer. In that case, you'd want to call us up and get the thing exchanged if it's under warranty, or replaced if it isn't. John Dell Customer Advocate

Posted on Jun 12, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Dell 1710 printer issue. Can anyone help??? Toner and Drum light steady along with the (!) light also steady. According to the manual the drum needs to be replaced. I have replaced the drum and the error...

Did you reset the drum count? You can do this by holding the cancel button until all lights flash clearing the drum count. This should fix the issue.

Jul 30, 2009 | Dell Printers & Copiers

1 Answer

I have Dell 1710 Laser printer. Toner and Error lights are on and the printer doesn't go online. Can anyone help?

You need to replace the toner. Printer shuts down when print counter reaches it's limit on the toner cartridge

Apr 24, 2009 | Dell 1710 Laser Printer

1 Answer

After replacing toner cartridge, error/toner lights stay on

Open the front of the printer then hold down the cancel button. When the lights flash close the front and it should Reset.

Apr 02, 2009 | Dell 1710 Laser Printer

2 Answers

Dell 1720dn toner error

You have to reset the drum count on the printer after you replace the drum. Call dell tech support they will not charge you for help resetting the drum even if you are not in warrenty.

Nov 16, 2008 | Dell 1710n Laser Printer

6 Answers

Dell 1700 laser printer has Low toner and error lights flashing

Leave the printer on. Open the front and hold down the cancel button until all the lights are flashing in sequence. Close the front while still holding the cancel with the lights flashing and then release the cancel button. This should reset it.


Nov 07, 2008 | Dell 1700n Laser Printer

1 Answer


There is no setting on the 1710 printer to clear the error of a non Dell branded toner being inserted. Some higher end Dell printers do have a setting for Non-Dell branded toner. Not all Dell printers have this setting. Resetting the drum count will have no effect on a non dell branded toner error.

Nov 07, 2008 | Dell 1710n Laser Printer

1 Answer

Need advice urgently

Try to search for this part numbers: H3730 or J3815 or K3756 or N3769 on http://ebay,

I'm sure you'll find a lot of ink toners to buy....

Nov 07, 2008 | Dell 1710n Laser Printer

1 Answer

Error light on and toner low/ replace drum light on

I was talking to dell and they said it was because of my toner. Guess I will try a new dell toner.

Feb 21, 2008 | Dell 1710 Laser Printer

1 Answer

Dell 1710 lights

You need to replace the drum and toner to correct the issue. That's the sign of the drum at its end of life.

Nov 02, 2007 | Dell 1710n Laser Printer

Not finding what you are looking for?
Dell 1710n Laser Printer Logo

2,747 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Printers & Copiers Experts

Prashant  Sharma
Prashant Sharma

Level 3 Expert

1127 Answers

Rick Johnson
Rick Johnson

Level 2 Expert

84 Answers


Level 1 Expert

3 Answers

Are you a Dell Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides