Question about HP Officejet J5780 All-In-One InkJet Printer

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Carriage jam on HP Officejet J5780 All-in-One

I have opened the lid and cannot see any obstructions. I have removed and reinstalled the cartridges themselves

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  • Anonymous Mar 22, 2009

    I'm having the same problem with the carriage jam message popping up on the screen and not allowing me to print. However, there seems to be nothing obstructing the carriage!

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We have several of these in our company and the most common "Carriage Jam" cause is a glob of black ink in the bay on the right side. Once glob is removed, and "Carriage Jam" message appears again, press OK, and it prints fine from then on. Today the black ink glob was flat on top. Watch out for leaky cartridges, as the design of the particular HP device provides a nice catch pan for the tri-color ink cartridge, but not for the black one, so a leaky cartridge, besides being expensive and wasteful, can goop up the bay causing the carriage jam error message to try to get you to take a closer look.

Posted on May 05, 2010

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My pad in ink bay was out of position.your ink bay is were your ink cartridge rests (home position) pad can be accessed through bottom. remove bottom smaller panel one screw (allen)i turned mine around and used fresh side,works great!!

Posted on Jun 23, 2010

  • feelingducky Feb 15, 2011

    Giant glob of ink right where you said! Wish I wold have looked this over a long time ago - I've been "arguing" with my printer for months now that ist wasn't jammed!!

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Usually when the printer displays a carriage jam error the carriage assembly is jamming along the carrige path.
There may be something in the carriage path that or the carriage shaft may need lubricating.
Check the area where the carriage is has stopped. There might be an obstruction visible or use compressed air blower to blow the carriage path to remove any obstruction .hope this helps

Posted on Jan 09, 2009

  • Starnley Johnwells
    Starnley Johnwells Jan 10, 2009

    pls apreciate by rating as fixyaa

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I went to hp.com and selected the support and drivers option on the top bar and did an online chat with a technician. I had to go through a number of steps, but the problem seems to be solved for the moment. Good luck.

Posted on Mar 10, 2009

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2 Answers

Hp officejet 4630 carriage jam


Check first:
Are you printing correctly? Are the papers in their correct position? Look the picture below, is it 100% identical to how your printer looks right now?
hp-officejet-4630-carriage-jam-g3kwcv4s0uxqjd0jsmqlsidv-5-0.png There are a few ways:
1. Open the cartridge access door and remove any obstruction in the movement of the cartridges.
2. Re-install cartridges.
3. Plug the printer electric source directly into the wall outlet.
4. Check the picture above and check your alignments again.

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1 Answer

Globs of ink in carriage bay j5780


Alcohol will help in cleaning the build up.Make sure you turn off the machine before cleaning. After the bay is dry, insert the cartridge and on the display, using tools button, clean the cartridge. After that using tools button do the allignment process. good luck

Nov 27, 2013 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Hp carriage jam


Open the lid and wait for the service station movements to stop. Now pull the power plug to the printer. Next grasp the carriage and move it gently back and forth. If there are no obstructions then clean the encoder strip as described in this procedure. If there is an obstruction carefully free the carriage, then plug the printer back in and close the lid.

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Printer carriage jam and then locks


Check the following steps for fixing Hp Carriage Jam Error :

Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.

Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.

Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.

Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed paper out.

Dec 07, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Our HP Office Jet Pro 8500 printer has a message stating there is a paper jam when there is no paper jam. How can this be fixed?


Check the following Steps for fix Hp printer carriage Jam :

  • Open the print carriage access door. Check for any packing material that may be blocking the internal components. Check for an orange shipping lock that may still be in place on the left side. Pull the shipping lock out, if present, and discard.
  • Remove and reinstall the cartridges to make sure they are properly installed. Lift the front center of the print carriage access door to open it. Lift the door up until it locks into an open position. Press down on a print cartridge and allow it to spring back up. Lift the cartridge out of the printer. Do the same for the other cartridge. Slide the black cartridge into the slot on the left and the color cartridge into the slot on the right. Press down on each one to lock it into place. Lower the print carriage access door.
  • Check the print cartridges to make sure the protective tape has been removed from the ink nozzles. Remove the cartridges from the printer. Remove any tape or labels. Replace the cartridges into the printer.
  • Push in on the tab on the left side of the clean-out door on the back of the printer to open the door. Lift the door out of the printer. Check for any paper jams. Jammed paper can block the printer cartridge carriage from moving. Pull any jammed papaer out.

Oct 05, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

How do you fix carriage jam?


1. unplug the unit
2. open the lid
3,. Grab the carriage and move it to the far left.
4. power the unit

This should clear the jammed carriage if it does not give or does not move and its hard to move STOP its useless the whole carriage will need to be replaced or repaired witch by all means is not a easy task.

Only move the carriage if it gives movement.

Thanks I do hope this helps, do not shoot the messenger I am not there, please do leave you rantign before you go, thanks

Aug 17, 2010 | HP Officejet J5780 All-In-One InkJet...

1 Answer

I have a hp printer officejet J5780 All imn one.


I have found this model has a bad buildup of black ink in the right carriage bay chamber. With the printer on, open the carriage access lid and pull the power cord before the cartridge carriage can move all the way to the right side. Then gently push back the cartridge holder on the right if it's in your view, so you can see if there is a collection of black ink. The tri-color cartridge has a preventive bracket that doesn't seem to build as much as the black one. Anyway, once you've cleared any dripped ink cones or globs, plug the printer back in, turn it on, and if you get the Carriage Jam error one more time, press OK, and it should work well if that was the block on the carriage movement. I hope this helps you to get printing again.

May 04, 2010 | HP Officejet J5780 All-In-One InkJet...

1 Answer

Carriage jam


Usually when the printer displays a carriage jam error the carriage assembly is jamming along the carrige path.
There may be something in the carriage path or the carriage shaft may need lubricating.
Check the area where the carriage is has stoped. There might be an obstruction visible.

Jan 04, 2009 | HP Officejet J5780 All-In-One InkJet...

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