Question about SimpleTech SimpleDrive Portable USB 2.0 60GB 5400rpm 480Mbps USB 2.0 USB 2.0 External (STIUSB2560FT) Hard Drive
You may not see any icon on desktop but should see "found new hardware" at the bottom right by the time. Right click My Computer and click Manage. Under Storage click Disk Management. You should find your drive here. If its a new drive, no letter may be assigned or it may not be partitioned or formatted yet. Right click on the drive to format it and to assign a drive letter. If its already formatted and works on other computers, let me know because it could be a USB error or faulty cable.
Posted on Nov 07, 2007
It could be that it's internal power supply burnt out,
in which case the drive itself could still be fine.
Try opening up the external case, and removing the drive.
Once you do, plug it in to your computer directly using its SATA cables, and see if that works.
Hope I helped,
Posted on Jun 21, 2009
If your version of windows dosn't have the driver, there is that possibility that your drive is not supported.
Two things I want you to do ... check the Microsoft Hardware compatability list at http://www.microsoft.com/whdc/hcl/default.mspx
Visit the simpletec web site ... http://www.simpletech.com/support/ and see if they offer something.
If your device is not on the windows compatability list you are probably out of luck unless the manufacturer offers something for it.
I have presumed you are running windows ... since you dont say otherwise.
Posted on May 30, 2010
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 29, 2010
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