Question about Food Mixers
Hi. Don't try to use the mixer anymore, and don't take the planetary off as the problem isn't there. If your mixer is still under warranty, call Kitchenaid, they are good at responding to mixer failure if it's under warranty.
If you're out of warranty remove the single screw to take off the silver band near the top of the mixer. The screw is at the back of the mixer. Next, remove the 4 screws that hold on the top cover. Remove the top cover and locate the transmission housing (it will be a black/gray plastic humpy looking thing) near the front of the machine. Look for cracks in this housing. you can do this without taking it off. If It's cracked, you have found the first problem, and it's a problem that many Kitchenaid owners, including me have had. This plastic transmission housing has no business being in a machine that you paid top dollar for. Their replacement housing is now made out of metal.
A word of warning, and customer service won't tell you this. As managment at Whirlpool Corp. told me. Even if my mixer was out of warranty. they may have repaired it for free, if only I had not taken it apart. So if you've found a cracked Trans. housing, put the cover back on, put the silver band back on and call Kitchenaid customer service. Tell them about your problem. Don't tell them that you took the cover off. They will tell you that because you are out of warranty, all they can do is refer you to one of their authorized repair centers.
If you take it to the repair center, ask for a quote, they will look at it and see the cracked trans. housing, then they will take the housing off and find that the worm gear has been destroyed and possibly the shaft bearings too, they may also find that the bearing seats have been damaged (as in my case). They will tell you about the damage and give you a quote about how much it will take to fix it. Then is the time to contact Customer Service again and demand to speak with a supervisor and tell him/her about the cheap plastic housing and the damage IT caused. Tell them that you want to be reimbursed for the damage caused by this flimsy part. They will argue with you. Ask to speak with management.
If they refuse, contact me at email@example.com and I may be of further help to you.
If you have found this solution helpfull, please rate it. Good luck!...You're going to need it ricardok45
Posted on Jan 09, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 13, 2014 | KitchenAid Kitchen Aid KSM150PSMY -...
May 20, 2014 | KitchenAid 32685 Mixer
Mar 01, 2014 | Sunbeam 2386 MixMaster Series Stand Mixer
Sep 05, 2013 | KitchenAid Kitchen Aid KSM150PSWW -...
Apr 18, 2011 | KitchenAid Food Mixers
Mar 16, 2011 | KitchenAid KITCHEN AID 5 Quart Artisan...
Sep 01, 2009 | Food Mixers
Jul 02, 2009 | KitchenAid KSM90 Ultra Power Series Stand...
Apr 06, 2009 | KitchenAid K45SS Classic Stand Mixer
226 people viewed this question
Usually answered in minutes!