Question about Kitchen Ranges

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APIRIL 28 2006 WE BOUGHT A JENN-AIR COOKTOP 30"BLACK STAINLESS STEEL. WITHIN THAT PERIOD WITH THE WARRENTY, AND EXTENDED WARRENTY I HAD TO HAVE THE LG DUAL BURNER REPLACED 5 TIMES THATS FIVE TIMES...EVERY TIME THEY RELACED THE BURNER, THEY ALSO REPLACED THE SWITCH INCASE ONE WAS BURNING OUT THE OTHER. THE EXTENDED WARANTY PEOPLE TOLD ME THAT THEY WOULD REPLACE THE STOVE TOP IF IT BURNED OUT 5 TIMES,,,IT WAS REPLACED FOR THE 5TH TIME IN OCTOBER 2008 AND PROMPTLY WENT OUT IN OCT 2008. THEY SAID THEY WOULD REPLACE THE STOVE TOP ONE DAY, THE THE NEXT THEY CALLED AND SAID THAT WE WOULD ONLY GIVE ME STORE CREDIT OR THE PRICE I PAID FOR IT WHICH IN 2006 WAS $ 686.00.NOW THE EXACT SAME TOP IS SELLING FOR $ 999.00 THE STORE THAT I BOUGHT IT AT SAID THEY WOULD REPLACE THE TOP BECAUSE IT WAS CHRISTMAS.. AFTER A RECORD SNOW STORM IN WASHINGTON STATE, I HAD TO WAIT TILL JAN 7TH TO GO 50 MILES TO PORTLAND OREGON WHERE I BOUGHT IT..NOW MY QUESTION IS THIS>>>>>>>. WHAT IF THIS HAPPENS AGAIN, THE TOP IS INSTALLED NOW ON JAN 9TH..I HAVE THE USUAL WARRENTY AND ALSO BOUGHT ANOTHER EXTENDED WARRENTY INCASE THIS HAPPENS AGAIN. I WANT YOU TO KNOW THAT WE HAVE BEEN JENN-AIR STOVE OWNERS FOR OVER 20 YEARS. I LOVE THE PRODUCT, BUT THIS DUAL BURNER SAME BURNER GOING OUT 5 TIMES IS REDICULOUS/ I SHOULD HAVE NOT OF GONE 2 1/2 YEARS WITH THE CCONSTANT PROBLEM I HAVE HAD WITH THIS STOVE AND BELIEVE ME IF IT HAPPENS AGAIN, I WILL NOT ,HEAR ME NOT BUY ANOTHER JENN-AIR AND WILL PROMPTLY TELL EVERY ONE I KNOW IF I HAVE TO WRITE A LETTER TO THE NEWS PAPER STATING THAT JENN AIR PRODUCTS ARE LEMONS....I WANT THIS LETTER TO GET TO THE PROPER PERSON WHO WILL WRITE ME AND LET ME KNOW WHAT HE THINKS OF THIS SITUATION.... AN HOW TO HANDLE IT IF IT SHOULD HAPPEN AGAIN.....SINCERLY FRANCINE SCHWITZKE PHONE 360-6360488

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THE STORE I BOUGHT IT AT HONORED THE IN STORE CREDIT AND REPLACED THE STOVE TOP.I HAD TO HAVE IT INSTALLED..BUT THAT DOESNT ANSWER MY QUESTION???? I WANT JENN AIR TO KNOW ABOUT THIS PROB INCASE IT HAPPENS AGAIN. HOW MANY TIMES DO YOU THINK THE STORE WILL REPLACE THE STOVE TOP WITH INFLATION THE WAY IT IS NOW.........TELL JENN AIR MY STORY PLEASE C TOP JEC9530ADS.....

Posted on Jan 10, 2009

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