Grind is too coarse and "pucks" are wet and fall apart.
I am getting a weak brew because of not being able to adust the grind to more coarse with the adjustment knob in the bean hopper. The coffee "puck" comes out wet and mushy.
I use several Saeco Viennas at various locations and this particular one makes much more noise during its pumping cycle.
Re: Grind is too coarse and "pucks" are wet and fall...
You say " I am getting a weak brew because of not being able to adust the grind to more coarse with the adjustment knob in the bean hopper" By making it more coarse you are making it weaker. Unless you just wrote it wrong.
To make it stronger you should lower the grinder number to a smaller number. Usually about 4-6. Be sure you have the grinder grinding when you move it to a lower number.
The pump noise could be that in shipping your pump came loose from it's mount. Nothing you can do without sending it to a Authorized Saeco Repair shop.
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Sounds like there is not enough coffee to make a solid puck. If you get crema, grind coarseness sounds ok. A finer grind will produce less coffee grounds for the puck and increases chance of clogging.
You may have to balance grind size with amount of crema to get solid puck.
Big problem with these is you want dark roast for espresso, but oil on beans clogs grinder. Are you using a dark roast? A medium roast works better in these. Or, can you increase the grind time? My Super-auto had a program option to increase time. But not in reg instructions. Got it from authorized repair facility.
Excess water going into the drip tray is usually an indication of the grind being to coarse. If your pucks are not solid but just fall apart this is the case. When the grinder is grinding, turn the big knob in the bean hopper down 2 numbers smaller and see if this changed. If you have a second knob in the bean hopper change the to the plus side, but not all the way to the plus. Do this first before you change the grind setting. Excess air between the grind allows more water in the brew unit and when it is done it goes into the drip tray.
First try turning the big knob in the bean hopper to 18, then the small knob to the minus -. If that doesn't work you have a blockage in you grind passage. Try removing the brew group. Then inside on the roof of the machine where the brew unit was setting there is a drop chute where the coffee is dropped into the brew unit. From the left side of the drop chute pull down and back, and it will drop coffee. This will clear an opening that relieves pressure on the passage. There is a passage inside the drop chute area that goes to the grinder. Vacuum it out. It will be on the backside of the drop chute.
Once that is cleared go to the bean hopper. There are 2 knobs in the bean hopper. Turn the large knob to the largest number. You can turn the knob to a larger number any time but it has to be grinding to turn to a smaller number. Now replace everything and make your coffee. Once you have made your coffee you can turn the knob back to a number that was higher than the one you had it on before, but only when the grinder is running. Turn the small knob up to the + then back 1 mark for a strong coffee.
This is what it looks like when it says out of beans and there are beans in the hopper
3 things can cause wet grounds.
1. You don't have enough coffee going into the brew unit. There is a lever on the right side behind the door at the top. Push it back towards the rear but not all the way. This will put more coffee in the brew unit and take up the air space so you will have less water.
2. Your grind is too coarse. Pull the lever below the bean hopper towards the front when it is grinding, to make the grinds smaller. Again less air space. Do this 1 number at a time so you dont make it too fine. Let each adjustment for 3 coffees before you make the next adjustment.
3. Your grinder has come apart and is grinding very coarse (French press). New grinder.
Hi Check the grinds. If they are coarse you have a separated grinder. It usually means it needs to be replaced I have seen them on ebay, but if you can't find them, I have some. If they are not coarse, you have to make 3 coffees before the grind will take affect. After you change the grind you have to make 3 drinks before you will see a change. If you don't have a puck in your dredge drawer, you don't have enough coffee going into the brew unit. Push the lever behind the door in the center top back to the +, then forward 1 click, and try that. There should be a full puck going into the dredge drawer that has the consistency of coarse sugar. If it very coarse its the grinder.
Turn the + / - knob in the bean hopper to the + and then back 1 mark. Are the grounds coarse or fine? They should be like coarse sugar through your fingers. If they are very coarse that can be part of the problem. What is your setting on the big knob. It should be around 8 depending on your bean. Only turn the big knob down when the grinder is grinding. You can turn it up any time.
First ignore the numbers on the adjustment knob, lets fix that, with the grinder running turn towards fine as far as you can, then check grind if it is not fine enough, then remove screws in bean hopper and lift slowly until you can turn the knob without it touching the gears and move it towards coarse say #12 or so, then lower hopper so that knob sits on gears and repeat the testing until you get the best shot of espresso. Just move toward finer.