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from the solutions center or from proprietis of printer select clean the prin cartige if after that problem persist clean the circuit from the printer where the black cartige has entered with alchool. after the circuit is dry put the cartidge back and click clean again.
HOW TO CHECK AND FIX PRINT SPOOLER SERVICE THAT CAUSES UNABLE TO PRINT FILE
Print spooler service is a computer service that loads the print jobs into the printer memory for later printing and it acts as intermediary between a computer and a printer. When the print spooler service is stopped or malfunction, printing is not possible.
Here are the possible reasons :
1. Virus or Malware infection.
2. Spooler service was stop by accident or turn off to manual/disable mode.
3.Faulty installed printer driver that contains error or incompatible with previous printer drivers installed in your computer or system.
4. Print jobs and drawing jobs were corrupted by accident which caused print que lock and resulting print spooler service to crash.
5. Your printer had printing problem issue with pdf files.
To fix this problem, you have to check if the print spooler service had stop.
Here's how to check and fix the print spooler service.
Go to START Choose RUN Type SERVICES.MSC Click on PRINT SPOOLER and check if the STATUS IS STARTED If not, on the upper left side, click on STOP to stop the spooler service Then click on RESTART to restart the spooler Restart your printer and your computer
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Try creating the document on another program. If that does not work try to find software from another site HP should have all the software and updates on a current download file. You should not have interference with the download, if so there may be a quirk in your computer somewhere.