Question about Jura Capresso C1000 Espresso & Coffee Maker

2 Answers

Declcification Program not working

I was given a used Capresso C1000 recently that is in good working order, but has the red "Decalcify machine" light illuminated. I purchased some Durgol solution and prepared to run the decalcification program.

I turned the unit off, emptied the water tank, waited a few hours, and pressed the hot water button for 3 seconds as directed in the manual.

At this point 3 red lights illuminated (Power, Decalcify machine, and Empty Drawer). No green lights were lit or blinking. I did not attempt to continue the decalcification since the 4 green lights indicated did not light up. I checked the drawer, emptied the grinds, replaced it, reset the machine, and unplugged and re-plugged and attempted the process again with the same results.

Do you have suggestions as to what I may be doing incorrectly, or if something other procedure needs to take place for me to decalcify the machine?

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This is an old question but I have the answer. I called Capresso Customer service. I told her what I was doing and she walked me through it. When it came to holding down the button for three seconds, I said I didn't get green lights but 4 solid red lights. She informed me the manual booklet was wrong and asked me where I got it. I said it came with the machine AND I looked it up online and downloaded a PDF of the manual just to double check. She informed me "Well, you are where you need to be now, so proceed with the decalcification". You think Capresso would put up or send out a notice to owners. They have my info and they have "refurbished" the machine once before. Weird.

Posted on Sep 28, 2013

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Call Capresso co. at 1-800-220-5701. I had a problem and I received excellent help, a step by step walk -through which got my machine back to service. Great machine! Great help!

Posted on Jul 08, 2009

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See page 25 of user manual.

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