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Unable to scan?

My scanner does not scan my documents. The error button continues to tell me to check cable connects and restart computer. I have done this numerous of times...PLEASE HELP. Can you please help me?

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Thank youfor your help. I contacted Lexmark online support.

Thanks!

Posted on Jan 10, 2009

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My Ambir ImageScan Pro 820i will start scanning then stop half way and say "scan (not responding)" then error message "generic error"


To help you troubleshoot the issue about unable to scan the document 100%, please follow the steps given below:
- First of all check whether power connection and cable connection to the scanner are correctly connected and it must not be loosen from any end.
- Check if there are any updates available for scanner software to be installed. If yes, then install the updates and restart the computer and scanner once for ready to scan.

If issue persists, it is recommended to contact 'Ambir Support Center' for further assistance from the link given below:
http://www.ambir.com/Support-Ambir

GuruAid.com

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Can print but not scan


Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

1 Answer

I could not find the icon for the One Touch Visioneer scanning software for my Xerox Documate 510 so I uninstalled the software and re-installed and now I can't find anything. I am completely unable to...


  • Welcome [ What's in the Box ~ The Xerox DocuMate 510 Scanner ~ What You Need ~ Documentation ]
  • Installation [ Before You Begin ~ Step 1: Assemble the Scanner ~ Step 2: Install the Software ~ Step 3: Connect the Power Supply ~ Step 4: Connect the USB Cable and Turn on the Power ~ Additional Applications Available with Your Scanner ~ View the User Guides ~ Register Your Scanner and Check for Updates ]
  • Scanning [ Loading Documents to Scan ~ Load a Stack of Documents ~ Load a Single Page ~ Scan from the One Touch Button Panel ~ Check the Scan Settings Before Scanning ~ Using the One Touch Panel ~ About the One Touch Button Panel's Names and Icons ~ The Default One Touch Settings for Your Scanner ~ Configuring the One Touch Buttons ~ About the One Touch Properties Window ~ Selecting New Settings for a Button ~ Setting Destination Application Properties ~ Selecting Document and Page Format Options ~ Scanning with Optical Character Recognition (OCR) ~ Renaming a One Touch Button ~ Selecting Options for a Button ~ Creating a New Scan Configuration ~ Editing or Deleting Scan Configurations ~ Configure Before Scan ~ Scan and Burn to a CD ~ Scanning with Event Forwarding ~ Creating an HTML Web Page from Your Scanned Documents ~ Transferring Scanned Documents to Storage ~ Checking the Hardware and Setting the Lamp Power Saving ]
  • Scanning with the TWAIN Interface from PaperPort [ Accessing the TWAIN Interface from PaperPort ~ The Two TWAIN Interface Options ~ Scanning from the TWAIN Basic Interface ~ Scanning from the TWAIN Advanced Interface ~ Adjusting the Image with the Advanced Interface ~ Adjusting the Resolution ~ Adjusting the Brightness and Contrast ~ Adjusting Gamma, Saturation, and Color Hue ~ Adjusting Input Size ~ Creating a New Advanced Interface Profile ~ Display the Device Configuration ~ Setting Up PaperPort to Work with Your Scanner ]
  • Scanning with the WIA Interface [ Fine Tuning Your Scans ]
  • Maintenance [ Clearing Paper Jams ~ Care and Maintenance ~ Cleaning the Scanner Glass ~ Cleaning the Automatic Document Feeder ~ Replacing the ADF Pad Assembly ~ Replacing the Roller Assembly ~ Troubleshooting ~ Error Light Troubleshooting Codes ~ Uninstalling Your Scanner ~ Uninstalling the Scanner and One Touch Software ~ Uninstalling the PaperPort Software ~ To Install Another Driver ~ Xerox DocuMate 510 Scanner Specifications ~ Xerox DocuMate 510 Parts List ]
PLEASE SEE THE COMMENTS ON INSTRUCTIONS TO REINSTALL

Jan 25, 2011 | Xerox DocuMate 510 Document Scanner

1 Answer

Want to use printer to scan document to my computer, printer says to check connection when scan button is pressed. printer is directly connected to computer via USB. what do I do now


USB/PARALLEL CONNECTION USERS:
The Check Cable message generally indicates that there is a communication or connection loss between the computer and the Brother Machine. To resolve this issue perform the following steps:
PART 1: VERIFY THE CABLE CONNECTION
1. Verify that you are using the proper interface cable with your Brother machine. Brother recommends you use an interface cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.
a) For USB cable users, a type A/B 1.1 or 2.0 USB cable is recommended.
b) For parallel cable users a Shielded IEEE 1284 compliant cable is recommended.
c) Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, docking stations, or other pass-through devices.
2. Check the cable connection to the brother machine. Remove the cablefrom both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable on both ends to ensure a secure connection. For USB users, ensure the USB cable is plugged into the Brother machine's USB Port, not the LAN port if applicable.
3. Restart the Brother machine. Cycle the power off for 15 seconds, and then back on.
PART 2: VERIFY THE DRIVERS ARE INSTALLED
1. Open the Scanners and Cameras Control Panel: Click START -> (SETTINGS) -> CONTROL PANEL -> SCANNERS AND CAMERAS (Note: You may first have to click on PRINTERS AND OTHER HARDWARE or HARDWARE AND SOUND)
2. Verify that the Brother scanner is listed. If the Brother scanner is listed, continue to PART 3. If the Brother scanner is not listed, continue to PART 6 to install the driver.
PART 3: RESTART THE WINDOWS IMAGE ACQUISITION (WIA) SERVICE (WINDOWS XP/VISTA USERS ONLY)
1. On the computer, Click on START -> RUN or in the START SEARCH line.
2. Type: SERVICES.MSC and press ENTER.
3. Locate WINDOWS IMAGE ACQUISITION (WIA) Service, and double click on it.
3a. If you are not able to locate the service, this indicates and operating system issue. This service exists on all Windows XP/Vista computers. Contact your computer OEM for further support.
4. Check the STARTUP TYPE, and make sure it is set to AUTOMATIC. If itis set to anything else change it to AUTOMATIC.
5. Verify the Service Status.
a) If the Service is STARTED, press STOP, and then press START to restart the service.
b) If the Service is STOPPED press START to restart the service.
*Note: If you receive any error message while restarting the service, orare not able to start the service this indicates an operating system issue. This service controls all scanning operations. If the WIA Service is not started, you will not be able to scan from any scanner, and refer to the Computer OEM for further support.
6. Close WINDOWS IMAGE ACQUISITION (WIA) Service, and close the Services window.
7. Attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue to PART 5.
PART 5 - APPLY THE SCANNER PATCH BrWIARegRepair.exe (WINDOWS XP/VISTA USERS ONLY)
1. While connected to the Internet, on your computer, Click on START -> RUN
2. Erase anything in the open box and type: http://209.215.81.199/download/mfc/BrWIARegRepair.exe
3. Click OK
4. Click SAVE. For the Save-In location choose DESKTOP and click SAVE again. This will save the file to the Desktop.
*NOTE: If DOWNLOAD COMPLETE appears, click CLOSE
5. Go to the Desktop and locate the zip file BrWIARegRepair
6. Click UNZIP. You will receive a message stating: 1 file unzipped successfully. Click OK and close the WinZip Self Extractor window. Thefile will automatically be extracted to a Brother folder on the desktop.
7. Go to the Desktop and locate a Brother folder. Double click the Brother folder and then double click the BrWIARegRepair.exe file in the folder.
8. When you see the following message: SETUP COMPLETED PLEASE CLICK OKAND THEN RESTART WINDOWS FOR THESE SETTINGS TO TAKE EFFECT. Code X. (NOTE: X will be 1, 2, or 3). Make a note of the code and restart your computer.
9. Once the computer restarts attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue toPART 6.
PART 6: UNINSTALL AND REINSTALL THE BROTHER DRIVERS
Before you perform the uninstall, ensure that you have the software CD or access to the Internet to download the software needed to reinstall.
1. On the computer click on START -> (ALL) PROGRAMS -> BROTHER -> MFL-PRO SUITE -> UNINSTALL. If the software is not present continue to step 4.
2. When asked to confirm that you want to completely remove the software, click OK.
3. When the uninstall is complete, you will be prompted to restart the computer. Click YES.
4. Once the computer restarts, reinstall the software. For instructions, refer to the solution: How do I setup/install my Brother machine with a local (USB/Parallel) connection? #OR- How do I download and install my Brother machine using a local (USB/Parallel) connection?
5. Once the software has been reinstalled, attempt another test scan using the SCAN button on the Brother machine. All drivers have been reinstalled, and the issue should be resolved.

Oct 31, 2010 | Brother MFC-685cw InkJet Printer

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HP Laser Jet 3055 is showing scanner error 6 and Comm. error 386, 232, & 388


This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

NVRAM INIT
1. Turn off the all-in-one
2. Press and hold down the * and enter buttons.
3. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence.
4. When Permanent Storage Init. appears on the control-panel display, release the buttons.
5. Allow the all-in-one to return to Ready before using it. storage init. appears, and then release the buttons.

if this does not work contact hp 1800-334-5144.

Al
Eliteprintersolutions@gmail.com

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ADF paper jam, when there is none


If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

May 26, 2009 | HP Scanjet 8350 Flatbed Scanner

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HP 1210 all in one scanner connection error


I found a solution to this...

1. Go to the Windows Start Button
2. Click on Programs
3. Click on Windows Fax and Scan
4. Use that program to scan documents

Apr 21, 2009 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

Error messages appear when scanning from glass to macbook.


Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 
PREM

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Error message


Hi toolpusher

Try going to CanoScan Toolbox > Settings and reset the 'defaults' button at bottom... this will restore factory settings and hopefully fix your problem... The other error message you can expect to get is "unable to scan - insufficent memory, check your **** space' (or something similar)... same fix works for both! ...Have had both messages on mine, sounds like a semi-regular conflict on some sort, but seems to be easily fixed. Good luck :-)

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Can't scan documents


For the system to work completely; you need the print driver, scan driver and smarthru4.

Once you install the scan driver (available on Samsung website); the issue will go away.

Also, another trick; instead of using the smart thru - which is kind of awkward, download Picasa 3 and if you have installed the scan driver correctly, you can use Picasa to import the scans by controlling the printer. It also allws for some other tweaks that are not so easy to get to in Smart Thru.

In addition to Picasa you can use several other graphic applications to scan the image.

Good luck.

Jul 31, 2008 | Samsung SCX-4100 All-In-One Laser Printer

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