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Unable to scan?

My scanner does not scan my documents. The error button continues to tell me to check cable connects and restart computer. I have done this numerous of times...PLEASE HELP. Can you please help me?

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Thank youfor your help. I contacted Lexmark online support.


Posted on Jan 10, 2009

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I am unable to scan with epson stylus SX105. It says, "cannot communicate with the scanner. Make sure the scanner is on, correctky setup and connected with no errors in the scanner. If using an...

Did you ever get a resolution to your problem? I have exactly the same problem with same error message - and very loud clicking noises coming from the scanner. Powering it down - allowing it to "cool" for 5 minutes will get probably 1 or 2 documents through the scanner before the error message reappears. But this is only a workaround rather than a solution.

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Can print but not scan

Issue The error message 'An error occurred while communicating with scanning device' appears on the computer running Windows XP.This error occurs while using the HP scanning software. If the error message appears on the computer while scanning from a networked product, click here to troubleshoot scanner communication errors for the networked product (c00897542) (in English). This document does not cover the communication error message on networked products. Solution Beforeproceeding with the solutions in this document, use the product to makea copy in order to make sure that the hardware is functioning correctly. Ifthe copy function does not work, this document will not help resolvethe issue. Search the HP Web site for a document covering the errormessage that appears on the computer while copying. Ifthe copy function works, try each of the following solutions in theorder presented. After completing the steps for each solution, test theproduct. If the product still does not work, then proceed to the nextsolution.
NOTE: Someof the following solutions require that the computer be restarted.Consider printing this page or creating a bookmark to it, so that itcan be referenced after restarting the computer. Solution one: Restart the All-in-One and the computer Follow these steps to restart the product and the computer.
NOTE: Make sure that the product is connected directly to an electrical outlet and not through a surge protector or power strip.
  1. Turn the power to the computer off.
  2. Press the power button (c01453128.gif) to turn off the product.
  3. Wait 10 seconds.
  4. Restart the computer.
  5. Press the power button (c01453128.gif) to turn the product back on.
  6. When the computer restarts, try the scan again.
  • If these steps resolved the issue, you do not need to continue troubleshooting.
  • If the issue persists, continue to the next solution.

Oct 31, 2008 | HP PhotoSmart C4385 All-in-One Printer

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I am unable to scan a document to save and them pull it up to a word processing program in order to edit it. I am using hp, 1200 series, version 2.10. Is there a version that would allow me to do...

If you want to edit a scan in a word processor, you'll need another program called OCR: optical character recognition. This program reads the scanned bitmap, tiff or jpeg, and converts it to text.

Whether or not an OCR program was bundled with your scanner or not is another story, and typically expects that you will use your existing scanner software to save an image to disk somewhere, in a format that OCR will understand.

You may wish to clarify whether the problem is the scanner (unable to scan), the driver that came with it (unable to save), or the OCR software (unable to export to word for editing).

Sep 15, 2008 | HP Office Equipment & Supplies

1 Answer

Want to use printer to scan document to my computer, printer says to check connection when scan button is pressed. printer is directly connected to computer via USB. what do I do now

The Check Cable message generally indicates that there is a communication or connection loss between the computer and the Brother Machine. To resolve this issue perform the following steps:
1. Verify that you are using the proper interface cable with your Brother machine. Brother recommends you use an interface cable that is 6 feet (2 meters) or less, directly connected from the Brother machine to an available port on your computer.
a) For USB cable users, a type A/B 1.1 or 2.0 USB cable is recommended.
b) For parallel cable users a Shielded IEEE 1284 compliant cable is recommended.
c) Other cable configurations may work, however connection loss is common. For troubleshooting purposes, do not connect your interface cable through any hubs, splitters, docking stations, or other pass-through devices.
2. Check the cable connection to the brother machine. Remove the cablefrom both the computer and the Brother machine. Leave them unplugged for a few seconds, and then reseat the cable on both ends to ensure a secure connection. For USB users, ensure the USB cable is plugged into the Brother machine's USB Port, not the LAN port if applicable.
3. Restart the Brother machine. Cycle the power off for 15 seconds, and then back on.
1. Open the Scanners and Cameras Control Panel: Click START -> (SETTINGS) -> CONTROL PANEL -> SCANNERS AND CAMERAS (Note: You may first have to click on PRINTERS AND OTHER HARDWARE or HARDWARE AND SOUND)
2. Verify that the Brother scanner is listed. If the Brother scanner is listed, continue to PART 3. If the Brother scanner is not listed, continue to PART 6 to install the driver.
1. On the computer, Click on START -> RUN or in the START SEARCH line.
2. Type: SERVICES.MSC and press ENTER.
3. Locate WINDOWS IMAGE ACQUISITION (WIA) Service, and double click on it.
3a. If you are not able to locate the service, this indicates and operating system issue. This service exists on all Windows XP/Vista computers. Contact your computer OEM for further support.
4. Check the STARTUP TYPE, and make sure it is set to AUTOMATIC. If itis set to anything else change it to AUTOMATIC.
5. Verify the Service Status.
a) If the Service is STARTED, press STOP, and then press START to restart the service.
b) If the Service is STOPPED press START to restart the service.
*Note: If you receive any error message while restarting the service, orare not able to start the service this indicates an operating system issue. This service controls all scanning operations. If the WIA Service is not started, you will not be able to scan from any scanner, and refer to the Computer OEM for further support.
6. Close WINDOWS IMAGE ACQUISITION (WIA) Service, and close the Services window.
7. Attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue to PART 5.
1. While connected to the Internet, on your computer, Click on START -> RUN
2. Erase anything in the open box and type:
3. Click OK
4. Click SAVE. For the Save-In location choose DESKTOP and click SAVE again. This will save the file to the Desktop.
5. Go to the Desktop and locate the zip file BrWIARegRepair
6. Click UNZIP. You will receive a message stating: 1 file unzipped successfully. Click OK and close the WinZip Self Extractor window. Thefile will automatically be extracted to a Brother folder on the desktop.
7. Go to the Desktop and locate a Brother folder. Double click the Brother folder and then double click the BrWIARegRepair.exe file in the folder.
8. When you see the following message: SETUP COMPLETED PLEASE CLICK OKAND THEN RESTART WINDOWS FOR THESE SETTINGS TO TAKE EFFECT. Code X. (NOTE: X will be 1, 2, or 3). Make a note of the code and restart your computer.
9. Once the computer restarts attempt another test scan using the SCAN button on the Brother machine. If the scan is unsuccessful, continue toPART 6.
Before you perform the uninstall, ensure that you have the software CD or access to the Internet to download the software needed to reinstall.
1. On the computer click on START -> (ALL) PROGRAMS -> BROTHER -> MFL-PRO SUITE -> UNINSTALL. If the software is not present continue to step 4.
2. When asked to confirm that you want to completely remove the software, click OK.
3. When the uninstall is complete, you will be prompted to restart the computer. Click YES.
4. Once the computer restarts, reinstall the software. For instructions, refer to the solution: How do I setup/install my Brother machine with a local (USB/Parallel) connection? #OR- How do I download and install my Brother machine using a local (USB/Parallel) connection?
5. Once the software has been reinstalled, attempt another test scan using the SCAN button on the Brother machine. All drivers have been reinstalled, and the issue should be resolved.

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HP Laser Jet 3055 is showing scanner error 6 and Comm. error 386, 232, & 388

This is due to a hardware failure, the scanner assembly and the formatter board will need to be replaced.

1. Turn off the all-in-one
2. Press and hold down the * and enter buttons.
3. Continue to hold down the buttons while you turn on the all-in-one. Hold the buttons throughout the entire power-on sequence.
4. When Permanent Storage Init. appears on the control-panel display, release the buttons.
5. Allow the all-in-one to return to Ready before using it. storage init. appears, and then release the buttons.

if this does not work contact hp 1800-334-5144.


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Bizhub 250 error EA3226

Scanner operations
Error Code Cause Remedy
EAXXXX ImageReceiver was not started.
Start ImageReceiver.
The IP address2.gif of the recipient
is not specified correctly in the
dialog box that appears after
clicking “Receive Settings”,
then “Connection Filter”.
Click “Receive Settings”, then “Connection
Filter”, specify the correct IP
address, and then restart ImageReceiver.
ImageReceiver is not operating
Restart the computer.
Re-install IP Scanner.
Check the TCP/IP2.gif settings on the computer.
The LAN cable is not connected.
Check that the LAN cable is correctly
The network settings2.gif on the
computer are not specified
Check the TCP/IP settings on the computer.
The network load on the recipient’s
computer is too high.
Check that large e-mail messages are
not being received at the recipient’s
computer and that large files are not
being downloaded from the Web.
Too much data is being sent. If a high scanning resolution has been
specified, reduce the resolution or decrease
the number of pages scanned
at one time, and then scan the document
Access is blocked by the setting
specified for the computer’s
firewall (Windows
firewall) for the Internet connection.
Change the setting specified for the
computer’s firewall (Windows firewall)
for the Internet connection according
to the instructions from your network

Jun 24, 2009 | Konica Minolta bizhub 250 All-In-One Laser...

1 Answer

Unable to Scan documents

If the software is installed correctly it should scan from the scanner, otherwise i would suggest using the scan button on the software screen. Make sure all your drivers are up to date!

May 22, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

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HP 1210 all in one scanner connection error

I found a solution to this...

1. Go to the Windows Start Button
2. Click on Programs
3. Click on Windows Fax and Scan
4. Use that program to scan documents

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Error messages appear when scanning from glass to macbook.

Hi there,
  • Unplug the Scanner cable from the computer.
  • Unistall the Scanner drivers from Device manager and also unistall the all the Scanner appications
  • restart the computer
  • try to download drivers from the website
  • after installing drivers and software it will ask you to connect the Scanner.
  • then you can connect the Scanner and and try to Scan.
Hope this help. Please Rate My Response! Thanks! 

Mar 23, 2009 | HP Photosmart C6180 All-In-One InkJet...

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Can't scan documents

For the system to work completely; you need the print driver, scan driver and smarthru4.

Once you install the scan driver (available on Samsung website); the issue will go away.

Also, another trick; instead of using the smart thru - which is kind of awkward, download Picasa 3 and if you have installed the scan driver correctly, you can use Picasa to import the scans by controlling the printer. It also allws for some other tweaks that are not so easy to get to in Smart Thru.

In addition to Picasa you can use several other graphic applications to scan the image.

Good luck.

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