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My cannon BJC-2100 series gives me error 5C00 when trying to print

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The error you are getting refers to the cartridge movement. You need to open the printer so you can see the cartrige and the track it rides on. Make sure that the cartriges can move freely with no obstructions. If the cartridges can move freely and there is nothing blocking the path this will require a pro. If nothing is stopping the movement than another component went out that controls the movement of the heads.

When I looked up the error online it says this is a cleanig error and just to Make sure no obstructions are blocking the cartridge movement, if not needs service.

Posted on Jan 09, 2009

  • Dan rogers
    Dan rogers Jan 12, 2009

    By the rating i am assuming the solution i provided had nothing to do with the printer? i used the information you provided to look up the error code and told you how to fix it based on the error code. I would like it if you would give me the chance to walk you through the steps needed to fix this problem but i do not feel this rating was necessary.

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check if the computer see the printer..
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1. Unplug the printer completely. Move the ink cartridge cradle gently to the left. Over to the right at it's usual resting place you will see a small pad about 1cm square. This pad and the area around should be covered with ink. Get a microfibre cloth and press down on this pad - it's not fixed so should come away with the cloth, otherwise use tweezers gently. Squeeze the pad several times between your thumb and forefinger while inside the microfibre cloth to remove ink build up. Then when not much ink comes out on the cloth, clean the area in the printer around the pad so that looks free from ink too. Then position the pad back in place, move the cradle back into position, plug in and switch on - should work fine now. But it's worth checking for any paper caught near the ink pad as my error occured after a paper jam. Good luck :)

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Go to
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=DownloadDetailTabAct&fcategoryid=329&modelid=6729

and try the XP driver. If this doesn't work, you may not be able to interface this printer to Vista.
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