Question about HP StorageWorks Ultrium 960 LTO-3 Tape Drive

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HP ULTRIUM LTO 3 SCSI BACKUP FAILS

I have a bad drive. Looking for options to fix it in house can seem to find any manuals or self repair guides anywhere. I dont believe it to be totally fried but every backup I try fails. Any help finding some resources to fix my drive would be appredciated.

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Hi

what is the drive doing or not doing?


If it is a connection problem then start by rebooting and seeing if your scsi card sees the drive in the bios and once the OS boots see if it is seen by the OS and has correct and up to date drivers.
from here
http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=443365&lang=en&cc=us

If the backup program also sees the drive then try a backup and see where it fails.
Is it always the same file/s?
is it usually the same distance into the tape?
Have you tried new media?

if it is a read / write problem then try a new cleaning tape as they do expire after a few uses.
Then try a brand new tape on a test backup or run the LTT HP diags program which can be found here.
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?pnameOID=406731&locale=en_US&taskId=135&prodSeriesId=406729&prodTypeId=12169

Just run the lto standard test program and that should tell you if it is faulty. Dont run the long tests though as they take days and are designed to really stress the drive and repeated running just wears the drive out and makes any problem worse.

If it still fails then you are going to need to send it for repair.

www.tape-drive-repair.com


Let me know how you get on

Tape-Techie

Posted on Jun 12, 2009

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Here is a link to a page with all the manuals and reference guides:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=12169&prodSeriesId=3454484

Also, here is a link to the main page which provides links for troubleshooting and support:

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&cc=us&prodTypeId=12169&prodSeriesId=3454484&lang=en&cc=us&submit=Go%20%BB

If you need more help, let me know.

Posted on Jan 09, 2009

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