Question about Canon PIXMA MP600 all-In-One InkJet Printer

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Error 5010 not in book

When I either scan or copy after two or three items the machine starts making noises and I get error 5010. This error code isn't in my guide. What can I do to fix this problem?
Thanks, Marlene

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  • 62 Answers

Unfortunately, you will need to send in your printer for repair or replacement to fix this issue. There is nothing that you can personally do to repair this. I recommend calling canon support and asking them about the repair.

You can reach Canon support by calling 1 (800) 828-4040 during regular business hours (currently Monday-Friday 10:00 a.m. - 10:00 p.m. EST, excluding holidays).:

If you have any more questions, let me know.

Posted on Jan 09, 2009

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When I turn the machine on I get an error message on the screen. It says Error code 5010. Nothing works from there. Can you tell me what this means and how I can solve this problem?


Error [5010] may appear after the printer is powered on or when attempting to make a copy or scan. This can happen if an IC on main board of the printer is either malfunctioning or has corrupt data in it.

To confirm if this is due to corrupt data, try clearing the memory by resetting it.

1. On the operator panel, press and hold the <ON/OFF> button for one second. (The display will go blank.)

Note: It may be necessary to unplug the power cord if pressing the ON/OFF button does not shut off the printer.

2. Wait approximately ten seconds and then press the <ON/OFF> button again. (or plug back in)

3. Wait until the device has completed its cycling process before submitting another job request.

Then see if you still get same error.

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1 Answer

Canon pixma MP600, error code 5010, what does it mean ? Can not turn the printer on for any other purpose, no scanning, copying or printing.


There are a few things you can try:
  1. Power reset; press and hold the Power button until it the machine starts a diagnostic mode; if this doesn't turn on the machine, unplug it for 10 minutes and upon plugging it back in, see if the error reset itself
  2. Unplug all USB devices (including the printer) and reboot the computer. Once the computer has rebooted, plug in the printer, allow it to install (it should install automatically) and see if the error is corrected. Sometimes there can be a temporary conflict and the only way to solve it is to remove all other USB devices (this can work for external hard drives too).
The overall issue with error code#5010 is a scanner malfuntion. If the problem returns, check the ribbon cable as it runs from your scanner to the main logic board. If all is secure and you still have the problem, the printer may need a new logic board.

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Scanning error on mp 830 - code 5010. What is


Hi, did some research for you and this is what I found:

Dear Customer,


Thank you for your recent enquiry regarding your Canon product.

In response to your query, please be advised that the error code "5010" indicates there is a scanner error and the printer will require service.

If the printer was bought recently you can contact the dealer and check the replacement program.

If you are outside the replacement policy, please find below a list of authorized service centers for your device and some packaging instructions:

The following office peripheral products: A3 and portable printers which are still under warranty, Laser Beam Printers, PC/FC Copiers, Multifunctional Devices and Fax machines benefit from on-site service.

On-site service can be arranged by dialing 0870 400 2080, or by contacting

Canon Ireland Ltd (Fax, Multifunctional and PCFC Copiers)
Arena Road
Sandyford Industrial Estate
Dublin 18

Tel: 01 205 2400
Fax: 01 295 8141
Web: http://www.canon.ie

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5010 is a scanner error from the scanner on top. Canon has no parts for these and you can only replace the entire top of your machine. If you can get it apart, you might clean and lube, but it's not made to be opened.

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The 5010 error is a scanner error, the lamp is dead, or the scan assembly is stuck. There are no parts, only whole scanner assembly replacement. You get a one year warranty with Canon, after that it could be a $200.00 repair.

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5010 is a scanner error, either worn out scan lamp or sensors. Canon only replaces the entire scan assembly, if you like I can get part number and price.

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I found out my machine is dead.
I'll have to buy a new one

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Error code 5010


Yes, same thing happens to me...Error code 5010...and flashing green and orange...alternating lights.

I was trying to photocopy (in basic black, not colour). I had a few pages to copy. I got this 5010 Error code after EACH copy!

I had to turn off the printer after each copy and then turn it back on for the next copy. That's not the worse of it.....once I turned the printer back on and hit copy again...the printer took a VERY long time to scan the item for the next copy. It took me a good 40 minutes to copy 15 pages.
Sooooo irritating!!!!!

Anyone know what to do?

I've also had the paper jam on me tons of times. I am really disappointed with this product. I would not recommend this printer to anyone!

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I got the error code 5010 today (scanner lock switch). I called Canon. The printer's electrical circuitry (brain) needs to be refreshed. This is similar to wireless routers and other devices. They directed me as follows: 1. power OFF the printer 2. Unplug the printer's power cord from the electrical source. 3. Wait AT LEAST 1 minute - no less than 1 minute. 4. After 1 minute, plug-in the printer to the electrical source. Turn on the printer - wait for it to warm up as usual and it should be ok. Mine worked perfectly after the above steps. - Hope this helps.

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