Question about Acer Aspire 5920-6727 Notebook

6 Answers

Acer Crystal Eye Webcam and MSN Messenger

Whenever I try to connect the Acer crystal eye webcam with my msn messenger the following message appears: "Your conversation cannot begin because your camera is currently in use or not plugged in. Make sure your camera is available and try again."
However when I connect the webcam using my desktop icon it works!!!

when I try to start my webcamera in live messenger, I get that its already in use, or not plugged in.

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  • 18 more comments 
  • Anonymous Jan 11, 2009

    I have the exact same problem! It worked two or three times, and then all of a sudden it says it's in use. It works on everything else though... ugh!!!

  • remi-x Jan 12, 2009

    same here, and i've only just got this laptop, anyone know a solution?

  • borgqueenx Jan 13, 2009

    also desame damn problem. The webcam works with the provided application of acer, but not in msn.

  • borgqueenx Jan 13, 2009

    didnt work. already have the newest msn beta and already tried reinstalling the drivers.

    again: the build-in app of acer itself works fine. only msn wont see the driver or something... :(

  • RenRen85 Jan 17, 2009

    i have the same problem

  • Anonymous Jan 17, 2009

    acer crystal eye webcan wont work on msn messenger it says we couldnt start your camera device please chech that your camera is not currentlly in use by another program and then try again

  • Anonymous Jan 18, 2009

    it worked on the old msn version but on 2009 not

  • Anonymous Jan 19, 2009

    It does this to me too!!!

  • Archaeopterx Jan 20, 2009

    ~ ~ The solution will work, but it's not the one I need. I want to continue using WL.9.0. Has anyone tried contacting msn?


  • right_wing Jan 21, 2009

    when i try to use my webcam on my msn it says it is currently in use and it isn't!!!!!! how can i use it?

  • Anonymous Jan 21, 2009

    sum1 helllllllllppp me i got the same problem its anoying

  • shahdad766 Jan 21, 2009

    Same problem

  • SeriiBirii Jan 25, 2009

    when i try to take pics and go live on cam if you will. it says the exact same thing. mine is a plug in one tho any ideas?

  • Anonymous Jan 25, 2009

    seems like a lot of people having the same problem. anybody know the solution?

  • Anonymous Jan 29, 2009

    Crystal Eye Webcam and MSN Messenger problem, and notify you when a new solution is offered.

  • Anonymous Feb 16, 2009

    same problem on my aspire one AOA 110 1588
    reinstalled a hundred times, no success


  • Anonymous Feb 18, 2009

    i go on messenger and i click on the webcam icon. then the words put on your webcam are blank so you cant press on it.How do you get it to work
    ?


  • suey09 Feb 19, 2009

    my webcam works on everything else apart from msn. i click on the icon and it comes up with program can not be started as camera may be running through another program!! as far as i am aware the webcam is not running anywhere else, have looked everywhere on my laptop and cant find anything. can you help??

  • Anonymous Mar 07, 2009

    same problem my webcam does not work in windows live.  It says check to see if it is being used!

  • Anonymous Apr 14, 2009

    yeh me 2 everytime i try to start it it says


    Messenger is not available right now. Please try again later. (0x8ac70013)


    and i try all the time!


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6 Answers

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Straight from MSN helpdesk:

1. Click Start, click Run, copy and paste the following text: %SystemDrive%\Program Files\McAfee\SiteAdvisor in the Run box and click OK.
2. Right-click the file sasets.ini or sasets.dll and select Open With, then select Notepad.
3. Locate the section titled [msnmsgr.exe].
4. Change Enabled=1 to Enabled=0.
5. Click File and select Save.
6. Close sasets.ini or sasets.dll and restart your computer

Kathie x

Posted on Apr 02, 2009

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Installing msn 8.5 works and so does removing all pictures from you my pictures folder i know it sounds wierd but it rly works

Posted on Jan 29, 2009

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The problem comes down to Ati graphics adapter driver, i have reinstalled windows and added all the drivers one by one, while also checking the camera working on msn at the same time, after installing the driver for the graphics card, msn gave me the error message camera already in use by another program, i know its not a solution but after uninstalling the driver it started working again

Posted on Jan 26, 2009

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I had the same problem and just reinstall version 8.5 of messenger and it works ! good look.

Posted on Jan 16, 2009

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Not sure if this is applicable however, if you have your crystal eye webcam window open it wont work on msn because the camera is currently being occupied. If you find that after closing it, its still not working try checking your webcam settings on your computer and on msn =)goodluck

Posted on Feb 14, 2009

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  • Acer Master
  • 1,102 Answers

LOTS OF PEOPLE ARE HAVING THIS PROBLEM
YOU MADE NEED A PREVIOUS VERSION OF MSN OR A NEWER VERSION
SOMETIMES UNINSTALLING AND REINSTALLING THE CAM CAN HELP

Posted on Jan 13, 2009

4 Suggested Answers

SOURCE: Acer Crystal Eye Webcam and MSN Messenger

I've just bought a 7720 and had the same prob. Because i had a limited software support i phoned them and they told me to remove the sample pictures from the pictures folder and any other photo's in there and try it. And it worked, i don't know what it did but i can now use my webcam with MSN

Posted on Jul 29, 2008

  • 46 Answers

SOURCE: Acer Crystal Eye Webcam and MSN Messenger

My first reccomendation is to get the newest driver pack for that webcam specifically.

Before installing, I would uninstall the webcam drivers you currently have, reboot, then clean install the new drivers.

A lot of the time, it's a driver error that can cause that kind of problem.

Posted on Jan 14, 2009

ziraffa
  • 827 Answers

SOURCE: Acer Crystal Eye Webcam and MSN Messenger

Hi,
Make sure you are not running the Desktop Icon program first. The camera can only be used by one program at a time.
Now login to Messenger, and click
Tools > Audio and Video Setup, and click Next past the audio settings, and choose USB Video Device from the list. It should work after a couple of seconds. If that doesn't work, try the other device drivers from the list, waiting a couple of seconds each time, until you can see some output in the window. Then apply and you're ready to go.
It's the same deal with Skype, except it's in
Tools > Options > Audio Settings.

Hope this helps

Chris (ziraffa)

Posted on Jan 16, 2009

  • 1 Answer

SOURCE: Acer Crystal Eye Webcam and MSN Messenger

hi,the acer crystal eye has issues with mcafee site adviser either delete it as i did or configure it.search mcafeemessenger click on microsoft live messenger 2009 (v140) conference link to the appr opiate page hope this is helpful.

Posted on Feb 10, 2009

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Hi,
Make sure you are not running the Desktop Icon program first. The camera can only be used by one program at a time.
Now login to Messenger, and click
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