Question about NorStar M7310 Corded Phone

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External Answering Machine Hook up with M7310

I have M7310 telephone without the voicemail capabilities. We had a simple answering machine hooked up to a phone that worked for taking messages occasionally. However, former employee left with the answering machine. I tried to install one and it doesn't seem to want to pick up, like it's not recognizing the rings. I tried it on a phone that rings audibly twice, and one that rings constantly, and neither work. Any ideas?

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Even though the plug that plugs into the wall on an M-7310 looks like the same plug that the answering machine has, it's function is completely different. The information passed on the single pair of wires is enough to make a 24 button 10 button or 8 button system phone work, has no ringing voltage or dial tone for a single line device like your answering machine.

A Nortel system has ports that have that information, but most likely the answering machine was installed BEFORE the phone system lines, which means it only answered the first line.

Try plugging your answering machine into the EXACT location it was before.

Carl

Posted on Jan 09, 2009

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