For Christmas I got one of your products and I opened it that day. I then had it up on my computer stand till I had time to put music on it. Well I notice there was a crack in the screen and all I see is a black blob and a white background. I was wondering if I can get a full refund on it. My grandmother has the receipt, but I can get it for you to show the proof of purchase. If I am able to do so I would like to have the mailing address and is it ok to not have the package that it came with? I through away the package when I opened it.
Thank you for your time.
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Re: Found a crack in my screen
We are not the manufacturer. Fixya is an independent tech support site. You will have to contact either the store or GPX about a refund or in-warranty exchange - (314) 621-2881 or email at firstname.lastname@example.org.
This is the path I would recommend, since GPX doesn't see replacement screens (which would be almost impossible to install anyways).
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Iv only seen that line with a jailbreak found at jailbreak me dot com... I'm not saying you jailbroke your phone but if it is that you might just be able to restore your iPod from your computer. Try it either way.
If I am not mistaking the warranty does not cover being left in a hot car. Try calling apple and tell them you just got your Ipod touch 2 days ago and you were downloading songs to it and while doing so it overheated and cracked. Thats considered a mechanical problem. Good Luck!
Plug it into the usb device of your computer download the latest firmware from the RCA website. Keep mp3 plug in and then install the downloaded firmware do not unplug it while the firmware is downloading to the mp3 player
Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.
You need to put the device into "recovery mode" before you run the tool.
- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.
Then run the recovery tool. Select format when prompted.
FYI, if you are using music from Limewire or other P2P sites, they are to blame. They are usually poorly encoded and cause the device to freak out.
Best of Luck.
you should try formating it. when you plug it into your computer...
go to my computer
right click on your mp3 player name under " devices with removable storage"
make sure nothing is checked.
and then press start. wait till its done, and it should work.
i can use some to..