Question about Pure Digital Flip Video Ultra Camcorder

13 Answers

Flip video won't charge

After charging all night when I turn it on it says batteries are low and then shuts off right away

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  • flipperson Jan 20, 2009

    I have it plugged in all day, with my Mac powered on and it still won't charge.

  • Anonymous Feb 26, 2009

    When I received it the battery was at about 60%. It won't charge past that point.


  • Anonymous Mar 01, 2009

    Same problem with brand new Flip.

  • Lizzy Leigh Mar 21, 2009

    It was working just fine, and then I left it on the desk for a day. The next morning, it wouldn't turn on, so I assumed it was out of charge. I plugged it into the computer, but it didn't charge. And when I pull up the flipshare window, it doesn't even register that the camera is plugged in.

  • Lizzy Leigh May 11, 2010

    No, it doesn't take batteries. It has a rechargable battery that plugs into the USB. The instructions say to never change the battery.

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If you look on the bottom of the camera there is a button that slides from a locked to an unlocked position. Slide it to unlocked and then slide down the back of the camera (the side with the lens) there is a removeable rechargeable battery pack. Remove it for a moment and then put it back in. Try plugging back into the USB port. This should work.

Posted on Mar 22, 2010

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  • luca544 Nov 22, 2010

    My camera does not have "a button" that slides from a locked to an unlocked position. I have the white CISCO flip slide video camcorder. Does not work after 8 hours on charger (both wall charger and my computer). Front does not slide to expose battery. Can't figure out how to remove the built-in battery.

  • shapednoise Nov 30, 2010

    In case this helps, here is transcript of a 'chat' with FLIP support.


    Chat Messages:

    Marie Nessa N. (29755) has joined this session.
    from Marie Nessa N. (29755) to All Participants:
    Hello Kirke Godfrey! Thank you for contacting Flip Video Support. How may I help you?
    from Kirke Godfrey to All Participants:
    hi there, Just a quick Question. The Flip seems to not hold a charge for for long even when not used. If i charge the camera fully then switch off and not use for 12 hours, when i switch the camera on again the battery shows LOW charge
    from Marie Nessa N. (29755) to All Participants:
    I see.
    from Kirke Godfrey to All Participants:
    any thoughts?
    from Marie Nessa N. (29755) to All Participants:
    There's a possibility that the battery was fully drained before you tried to charge it that's why it's no longer holding a charge.
    from Marie Nessa N. (29755) to All Participants:
    But we still have to further isolate the problem so that we'll know exactly what steps to do to fix it.
    from Marie Nessa N. (29755) to All Participants:
    By the way, have you contacted Flip Live Chat Support before with the same matter?
    from Kirke Godfrey to All Participants:
    first report
    from Marie Nessa N. (29755) to All Participants:
    May I know which country you're based in and can I have the Serial Number of your Flip Camcorder so I can provide you the correct recommendation?
    from Kirke Godfrey to All Participants:
    Australia
    from Kirke Godfrey to All Participants:
    Where do i read the Serial # please
    from Marie Nessa N. (29755) to All Participants:
    Below the barcode inside the battery compartment.
    from Kirke Godfrey to All Participants:
    #############
    from Marie Nessa N. (29755) to All Participants:
    Thanks! :-)
    from Marie Nessa N. (29755) to All Participants:
    Please remove the battery pack for 10 seconds, put it back after 10 seconds and press the Power button for another 10 seconds.
    from Kirke Godfrey to All Participants:
    ok doing now
    from Kirke Godfrey to All Participants:
    will this WIPE the Camera>?
    from Marie Nessa N. (29755) to All Participants:
    No.
    from Kirke Godfrey to All Participants:
    ok :)
    from Marie Nessa N. (29755) to All Participants:
    Next, please connect the USB arm to a high-powered USB port on your computer, and ensure your computer is powered on. You may see no activity on the camcorder – neither lights nor indication that the camcorder is charging – for the first 30 minutes. Once the initial 30 minutes has concluded, you should see some indication that the camcorder is charging and be able to power the camcorder on. Continue charging for the full amount of time (we suggest six hours) to ensure that the battery is completely charged before recording again.
    from Marie Nessa N. (29755) to All Participants:
    If after 30 minutes, you continue to see no activity on the camcorder, please leave it connected to your computer overnight, but ensure that the computer does not hibernate nor power off during the entire charging period.
    from Kirke Godfrey to All Participants:
    ok I'll try this and see how it goes
    from Kirke Godfrey to All Participants:
    so you think its a Power Manager issue?
    from Marie Nessa N. (29755) to All Participants:
    Yes,Kirke. Please note that the USB port on the keyboards of Macintosh computers does not have sufficient power to charge Flip camcorders.
    from Marie Nessa N. (29755) to All Participants:
    If still not holding a charge, we would like you to try to reset the power mode on your Flip Ultra to see if we can resolve the issue. Please leave the batteries out of your camcorder for 48-72 hours to drain any residuals from the camcorder. Insert brand new batteries in the device.
    from Kirke Godfrey to All Participants:
    how about a Kensington Powered Hub?
    from Kirke Godfrey to All Participants:
    sorry BELKIN
    from Kirke Godfrey to All Participants:
    the flip CHARGE symbol comes on when i had it plugged to my Mac keyboard
    from Marie Nessa N. (29755) to All Participants:
    You can follow these steps to check if you have a high-powered USB port 2.0:
    1. Connect your camcorder to your computer
    2. Right click on “My Computer”
    3. Select “Properties”
    4. Select the “Hardware” tab
    5. Click on “Device Manager”
    6. Under “Serial Bus Controllers”, look for an entry that reads “Enhanced"
    Note: If you have Enhanced listed, it means to say that you have a high-powered USB port 2.0.
    from Kirke Godfrey to All Participants:
    Ok I'll check that
    from Kirke Godfrey to All Participants:
    It seems weird that the camera displays the CHARGING symbol even if its not getting enough power
    from Marie Nessa N. (29755) to All Participants:
    It will still charge on a MAC, it's just that the USB port on the keyboards of Macintosh computer.
    from Kirke Godfrey to All Participants:
    thats the one i mean, even when connected to the little side port n the keyboard, the Flip displays the charge symbol. But i will use a diff Port for this Rested process
    from Marie Nessa N. (29755) to All Participants:
    It'll still display charging but it doesn't mean that it's getting enough power.
    from Kirke Godfrey to All Participants:
    wow
    from Marie Nessa N. (29755) to All Participants:
    So I suggest to connect the plug in the camcorder to a high-powere USB port 2.0.
    from Kirke Godfrey to All Participants:
    how annoying. makes it hard to know what connections to use
    from Kirke Godfrey to All Participants:
    i'll dothat for sure
    from Kirke Godfrey to All Participants:
    just makes it hard to know whats happening when one is traveling and using other computers etc to charge it
    from Kirke Godfrey to All Participants:
    is there any chance that the Firmware will be updated to give users better information about the power state of the camera?
    from Marie Nessa N. (29755) to All Participants:
    No Kirke.
    from Kirke Godfrey to All Participants:
    :(
    from Marie Nessa N. (29755) to All Participants:
    I am sorry for the inconvenience this has caused you.
    from Kirke Godfrey to All Participants:
    oh well
    from Marie Nessa N. (29755) to All Participants:
    Do you have any other Flip products that I can help you with?
    from Kirke Godfrey to All Participants:
    Thank you for your help
    from Marie Nessa N. (29755) to All Participants:
    No problem. You are very welcome anytime.
    from Kirke Godfrey to All Participants:
    i will see if this helps
    from Marie Nessa N. (29755) to All Participants:
    Thank you so much for your very kind cooperation.
    from Marie Nessa N. (29755) to All Participants:
    Thank you for contacting Live Chat Support for Flip Video. Your Reference Number or Case ID for this chat session is 101129-011702. The transcript of this chat session is accessible in our end and will be emailed to you within 4 hours the maximum. Please contact us if you require further assistance. You may visit our Technical Support Resourceshttp://www.theflip.com/en-us/support site. Have a great day!
    from Kirke Godfrey to All Participants:
    ok. Bye
    from Marie Nessa N. (29755) to All Participants:
    Take care! :-))

  • russelleida Feb 15, 2011

    Thanks! This solved my problem. I was plugging my Flip Slide into the USB drive on my laptop, but that doesn't have enough juice to power it. However, when I plugged it into my Mac Desktop at work it charged the whole thing. Of course, I did have to leave it plugged in for about half an hour before the computer even registered the device since it was so low on battery.

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I had the same issue.. Even with the Flip Mino HD, there is a battery pack. Slide down the cover on the front under the lens and remove and reinsert the battery pack. It fixed my problem. I guess it just wasn't making good contact?

Posted on Feb 09, 2010

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OK, this is my experience after borrowing a Flip HD. Number 1, take out the battery pack and check that the white plastic shrink wrap that holds the two AA rechargeable batteries together does not obstruct the charging terminals. If it does, as was the case with mine, using a craft knife or similar carefully cut away the plastic to reveal the terminals. Reinsert. If this does not help. Number 2, hold down the on/off button and then try holding down the big red button for 7 to 10 secs, or the on/off button and the Trash button for 7 to 10 secs. One of these key combinations reset my Flip HD and the USB connected symbol changed to the battery charging symbol. Hope this helps.

Posted on May 21, 2010

  • app_3rp94693
    app_3rp94693 Sep 01, 2012

    thank you so much helped out a lot i was busy messing with it all morning and all i did was hold down the record butten for a couple of second while it was plugged into the computer and it started charging.

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You don't use the usb, you replace the old batteries with new AAs.
Hope that helps!

Posted on Jan 27, 2009

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My issue was fixed the same as neil 721552. I took the battery pack out a cut away the plastic form the bottom of the battery pack. Now when I plug it in it takes about 15-20 seconds to start charging but it does charge. I plugged it into my little mini ipod charger (little white block looking thing) and it seems to be good now. For the first time I see the little charge symbol on the screen over the battery symbol. Just in case anybody asking mine is a Flip HD 2hr record time.

Posted on Jul 27, 2010

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I have the Flip Slide HD. I have a solution. Here's my situation:

On my Flip, you cannot access the battery so you can't take it out. Good thing too because its not necessary. Even thought you "think" you've tried this, try it again.

Symptoms: You try to power of the Flip. It may/may not beep, flash the Flip logo on the screen, say "Low Battery" and power off.

The fix:

1. Get a small paper clip or something similar to poke inside the "reset button" hole.
2. On the bottom of the Flip, inside the tripod mount hold, there is a tiny hole. With the paper clip (or object), press the little reset button in AND HOLD IT for 10 seconds (I did 20 to be on the safe side).
3. Release the button. Nothing happens, right? Right. Now connect it to a USB 2.0 port (most laptops have it these days).
4. At first, the computer will not acknowledge that anything has happened. The Flip will do nothing either. But turn on the TV and wait for about 5 min or less and VIOLA! You hear the charging beep sound, the computer will finally see it and the charging icon will display on the Flip.

Let it charge for 3 to 4 hours.

YOU'RE WELCOME!!!

Posted on Aug 24, 2011

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Bought a new Flip HD and the rechargeable battery pack supplied was dead. Plugged into USB as per instruction to charge, left it six hours, came back "check battery pack"!
removed and re-checked supplied rechargeable battery pack, left ANOTHER six hours. Same thing.
Solution; Send it back under its very limited warranty before it is too late and choose another brand. It seems all many people are getting the same problem with supplied battery pack recharging issues and the flip website list many potential issues...and life is too short for this hassle with a brand new product.

Posted on Dec 31, 2009

  • 1 more comment 
  • pilot-one May 21, 2010

    Quite a bit now actually.


    This was posted on to me from Amazon UK in relation
    to Flip video problems



    "I am the marketing manager from Flip in the UK -please email me -I will
    resolve your issue. We are passionate about ensuring all our Flip customers have
    an enjoyable experience using their Flip video camera's

    Yours
    Ed Farquhar
    efarquha@cisco.com "



  • mawalanga Sep 09, 2010

    what are you doing about it? I cant charge what I thought were fantastic cams now they're usless.

  • bpapso Aug 02, 2011

    I have a Flip Slide HD camera , you cannot remove the battery pack as it is sealed within the case. I can only charge the thing half way. It is only a year and a half old and used once! I am not impressed with this product and will never recommend it to anyone!

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The new version of the camera does not use batteries. it's supposed to charge when plugged into the usb.

Posted on Jul 03, 2009

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You don't charge the camera on the computer. You put in new batteries.

Posted on Feb 22, 2009

  • arkcca Dec 25, 2010

    WOW GUYS. He's talking about the flip slide HD not the original flip. The new flip slide has to be charged with a usb port, try plugging it into your computer and running itunes all night. Worked for me. It seems as if the computer has to be active when its charging.

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For those writing to replace batteries you have an OLD version of the Flip. The Flip Mino HD has a USB re-chargable battery so your solution will not work here. I have the same problem. I let it charge for hours and I can't even turn on my Flip & the Flip for Mac software isn't recognize it anymore when plugged in. I have had this flip for over a year. My old Flip with double A batteries still works like a charm!

Posted on Feb 04, 2010

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New slide flip doesn't charge. it doesn't take batteries, charges by usb. i plugged into computer- while computer is on. still nothing. what can i do?

Posted on May 02, 2010

  • Trustfulguy Aug 24, 2011

    Trustfulguy9100

    Read my solution! It worked for my Flip Slide HD

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I have a charger for my Kindle that's a little hunk of plastic with a USB port on it that plugs into an AC socket. A cable plugs into it that has a mini-HDMI plug on the other end that charges both my Kindle and my Driod. Plug the Flip USB connector right into the Kindle USB charger. It has enough current to get a dead battery going again.

Posted on Mar 22, 2011

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Return it! we are on our second round of warrantied FLIP SlideHDs (4 total!!) none of which will charge in any computer, or USB adapter. paper weights...

Posted on Jan 20, 2011

  • Trustfulguy Aug 24, 2011

    Trustfulguy9100

    Read my solution! It worked for my Flip Slide HD

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