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When you turn on the camera and the lens extends, there is a small protective shutter on the outside of the lens that should open. Turn the camea around and look into the lens. Did the protective shutter open?
If not, give it a little nudge. Sometimes they can stick. If it doesn't open, or if it does/is open and there is still nothing on the display, then there is probably a more serious problem internally.
Hi, "E18"indicates an error that involves the lens unit or lens cover in your camera .This error appears where the lens is prevented from properly extending or retracting .The error may also be displayed if the lens camera has been subjected to an external shock, or if a foreign substance (i.e. liquid, sand, dirt) enters the camera.Hold the camera so that your fingers do not touch the lens unit when you are shooting. Make sure the camera is off before the camera is placed back in the case. Exercise caution to ensure that the camera does not accidentally power on while the camera is stored inside the case.If you cannot clear the error code by turning the camera off and then on again, or if the error code is displayed frequently, a camera malfunction may have occurred and might require service from canon.Or else try pressing the power button on and held it down while extending the zoom lens. The lens will extend out and the camera will be freed from the error. Thank you !!
Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ...
Here's some things that you can do to try to correct it. They only seem to work for less than 50% of the lens errors, but if the camera is out of warranty, they're worth a try:
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal. More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
It is not clear if you are saying whole camera turns off or just screen turns off.
Notice before the camera went bad the lense does not extend in play mode, while it does in record mode. Many cameras have software that automatically turns camera off if lens cannot/fails to extend for some reason. Try to help it extend in record mode before camera turns off.
I had the same issue and thought me Ebay camera was trash. I put the batteries back on the charger over night and it worked properly in the morning. Looked to be a low power
issue, but my lens did look like it was all cocked, grinding and stalling. perhaps the camera reset itself with no batteries in it for a few hours> I was very relieved.