Question about Magellan Roadmate 760 GPS Receiver

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Magellan Roadmate 760 Freezes and Restarts

I've had my Roadmate 760 for 15 months. I have absolutely loved it and been it's biggest supporter. Today, it completely froze when I turned it on. The touch screen didn't do anything and none of the buttons would do anything. The power button wouldn't even work - I had to turn it off by pulling the power cord out. After driving with it on for a while, it began to show my location so I entered an address. Before it even calculated the route, it restarted. This happened about 15 times before I gave up. It kept restarting or completely freezing. I tried the zoom out/repeat GPS Data Reset that you recommended to others, but it didn't do anything. As soon as I started driving it restarted again. I am very disappointed. With the kind of money I spent on this I'd have expected it to work for at least 1.5 years! I emailed Magellan to see if I can get it repaired, which I'll pay for - is it even worth doing? If not - can you recommend a different brand that may be more reliable - Garmin? TomTom? I want the maps to be already entered and I need lots of POIs, I also need to be able to take this from car to car as I use it when I travel for work. I'd prefer not to spend another $600. Thanks!

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Chgorose, It sounds like the hard-drive is for lack of a (better)technical term.. crapping out on you. You tried the "GPS data reset" but in that same menu ("secret menu") there's another option that says reset user data (not GPS). I would try this before paying for repairs. If you have software that you can reload then reload the software as it could either be a software issue or hardware (hard drive) issue. As far as a recommendation for future GPS purchases under $600, I'm bias towards Magellan's simply because I've worked on them before and know them. Although the 6000T is nice I do believe it is still above $600, but if I was to get one I'd go for the MRM800 or 860T. Hope this helps. -Daniel

Posted on Jun 07, 2007


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Search for solutions from Daniel, one of the experts. He said you can do a hard reset by pressing the zoom out and repeat buttons simultaneously at the user screen which will invoke a hidden menu. Select "reset GPS user data". If this does not solve the problem, Carefully open the unit, maybe 1/2 inch at first because of the RF cable (grey or black wire going between PCB's). Check if one end is un-connected, either un-snapped or the solder broke.

Calling tech support as i did was a complete waste of time but i learned something about myself....I have an incredible amount of patience!!!

Even when the tech guy said he could not help me but he suggested that I spend an additional $200 for a new unit with the $1000 model 760 as a trade in.!!!!

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