This sounds like the circulating pump motor is either defective or the linkage is broken. If it makes no noise when it should be washing. then it probably requires a new pump motor.
It's normally located at the lower front right of the machine, but turn off and unplug before removing covers.
If you just get a motor sound - you may just need the linkage.
The problem is sometimes caused by broken glass inside the pump assembly - so use care when handling.
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