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Re: Need to have the serial number installed in machine.
To access the serial number from the Control Panel:
Press the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.
Press the [Up] or [Down] arrow button until 'System Admin Tools' is selected, and then press the [Enter] button.
If the System Admin Tools has been passcode protected, 'Enter Passcode' will be displayed. Enter the passcode, and then press the [Enter] button. If the passcode is unknown, or has been forgotten, contact your System Administrator.
If the System Admin Tools has not been passcode protected, 'Passcode Protect' will be displayed. Continue with step 4.
NOTE: If the Enter button is pressed, 'Passcode Protect (No)' will be displayed. Press the Menu / Exit button to return to the previous screen, and then continue with step 4.
Press the [Left] or [Right] arrow button until 'Maintenance' is displayed, and then press the [Enter] button.
Press the [Left] or [Right] arrow button until 'Serial Number' is displayed, and then press the [Enter] button. The serial number will be displayed.
If ther serial number is not diosplayed, enter it via the keypad.
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Hello sir; When you make copy is through by ADF? make another copy leave on the glass, compare both, is that same with the line then you have to replace drum blade, if first one with the line and second one without the line, then you need to clean a narrow strip glass on left hand side of the plateform.
Yeah the c20 is not sturdy at all. But that aside. Some things to do. 1, Unplug the machine, remove the back cover and on the right side you will see the main board.On the top portion of the board you will see a white ribbon cable. Unplug it and look at the silver contacts on the very end of that cable. Then reseat that cable. That may be the problem. More than likely though you have either a dirty mirror in the scanner. Which would require removing and cleaning the scanner thoroughly. The laser may also need cleaning. The toner cartridges for that machine leave a lot to be desired also. When you get a bad copy remove the toner, shake it from side to side and see if that fixes the problem temporarily. The blades that put the proper amount of ink on the toner roll fail often. The scanner failing would be my first thought. Also go to Xerox.com, select support and drivers, then enter C20 in the search box. Then go to drivers and downloads and install the newest firmware for the machine. You may have a machine software issue. I have worked on that machine since day one of its existence, I never did care for it. It is a cheap machine made by Sharp corporation for Xerox. It really isn't a Xerox product, they just stuck their sticker on it.
If your on maintenance tell them you want a replacement. If you have a maintenance agreement you are entitled to an identical replacement. Write a letter, with the serial number, peoblem and tellt them you want to exercise your TSG agreement. Total Satisfaction Agreement.
Not fixing it is rediculas.
hello sir; you said this one is brand new, did you follow the installation instruction, no matter what, just di it again,
1, press "menu" ,
2, press up/down arrow keys until"new drum" display
3, press "mode/enter"
4, when you see"new drum unit?" press "1" to select "yes"
5, turn power off and on .
someone has gone into diagnostics and enabled Status Print Engine Fix 1. press menu/exit key 2. enter # 1931 in that order 3. engine test(diagnostic) should be displayed 4. use arrow keys to scroll to, then select engine test(status print) 5. press enter 6. press the "2" key on numeric keypad to disable (status print) 7. machine will revert to Ready to Copy 8. power off and then back on the M20 9. Your done.