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Trouble "lighting" our Majestic fireplace

Hello,  we have a Majestic fireplace that was already in our home we purchased new in 2000. This is not a product we have used a great deal over the years, mainly because of lighting issues we have had. We can light the pilot light, no problem. But when we turn the the switch on the wall to "ignite the logs", sometimes it takes anywhere from 5 to 8 hours to finally "come on", if at all. I am including the model and serial number, if this will help trouble shoot in any way. Model #NVC36RP. Serial # B32B00 99151564. Any suggestions would be greatly appreciated as we would really enjoy having it work properly. Thank you very much. Bill Greene

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Your thermophile needs replacement most likely.
Here are 2 pages of good info
thermophile operation

Oxygen depletion system tips


Posted on Jan 09, 2009

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Posted on Jan 02, 2017

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Find spare and repair manual for intrepid wood stove


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1 Answer

The back panel of our Majestic fireplace is cracked down the middle. Can we get a replacement, if so where? Our home was built in 1992. I don't know what model we have..


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However, since you have a refractory concrete liner, you may can repair it, if the crack is no wider than the thickness of a Dime. There is a high temp mortar that you can purchase from Lowe's or Ace Hardware that comes in a tube. Do not remove the cracked panel from the firebox. Simply clean any loose material from the crack with a tooth brush, being careful not to enlarge the crack. Apply the mortar as directed and it allow it to fully cure before setting another fire. It would also help to clean any debris and ash from the interior of the firebox, before attempting to make the repair. A shop vac equipped with a dust bag works great. It will keep all the dust in the vacuum bag and not blow it throughout the house. You can purchase these from Lowe's or Home Depot. Just match the bag size to gallon size of your shop vac.

If the crack is wider than the thickness of a dime, sadly you're out of luck. Leave the cracked panel in place and consider installing a vent-free or partially vented gas log set. They are rated as supplemental gas heating appliance with no fuss muss or dust to deal with.

Hope this helps solve your problem

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It has a panel hidden under the white fiber hearth bricks at the front bottom of the unit. you need to clean the lava rock off of them, pull both of them up, and then you will see the hidden linear cover that allows you to access the valve and light.

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