Question about Hasbro Fur Real Friends Smores Pony

Open Question

Removal of head from hasbro's butterscotch furreal pony

Getting ready to move and need to rebox the furreal pony
it appears that there are two tabs that need to be depressed in order to pull the head's connector from it's mounting socket, but we cannot get the head rotated enough to reveal the front tab.

Posted by on

  • Anonymous Jan 12, 2009

    boy, this pony is not worth the money! i am having the same problem trying to remove the head. it will not come off. it had to snap in so i uess it can not be undone. i did send e-mail to hasbro asking for help. l haven't heard back yet.

  • oliverlacota Mar 05, 2009

    True, her head is very difficult to remove (still wrestling with the button), but I don't think that she's not worth the money. Definately an extremely cute toy and I love mine, it's the zipper I'm angry at =P

×

5 Suggested Answers

  • 1 Answer

SOURCE: Furreal Pony neighs like a broken record

I had the exact same problem, and all I did was replace the batteries. It worked right again! I just knew the kids had broken the neck of it. It sort of slings to the left and neighs over and over again. BATTERY ISSUE :) The instruction manual should tell the consumer this. Hope this helps!

Posted on Dec 29, 2008

  • 8 Answers

SOURCE: Hi, Where can I buy a new tail for my

Not sure where to buy a replacement but I just fixed mine today. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

  • 1 Answer

SOURCE: computer novice--hasbro battery

Once you backout the retaining screw, put your fingers in the gap between the battery compartment and the switch. Push the battery compartment to the rear of the pony then you can remove it.

Posted on Jan 18, 2009

  • 8 Answers

SOURCE: Looking to repair the tail on Butterscotch pony

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of CLEAR plastic tubing with 3/16" inner diameter and 5/16" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the holes. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. You will probably need to twist the tube gently while applying firm pressure on it to make it slide over the stub. The end of the tube with the holes should be about even with the outside top of the white plastic hole and the tube holes should be level, looking at it from side to side. This makes the alignment of the screw hole to the tail correct. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully twist and remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right if you cut it too short! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

lisaf
  • 47 Answers

SOURCE: How do I reassemble the head of the FurReal Pony?

The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Posted on Nov 28, 2011

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

How do you take the head off


This video shows exactly what you need to do. Requires a little handyman skills.
Hasbro FurReal Friends Smores Butterscotch Pony Head Removal How To...

Jan 10, 2015 | Hasbro Fur Real Friends Smores Pony

1 Answer

Parts list how can I get a parts list?


For the FurReal pony full size? It would do you no good; Hasbro does not make them, has ZERO inventory of ANY parts, and most of the time, you need to be innovative and/or creative. What parts do you need?

Apr 13, 2014 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

Butterscotch pony head not working


First, calling poor Grace at Hasbro will provide fruitless. Hasbro does not make any parts for the full size FurReal Ponies, they have nothing in stock and cannot help you. I, however, can. I am going to post a link to a distressing site that turns the normal FurReal Pony into a fire breathing demon. However, in the process, you can see the diagram of the skeleton of the pony and head. You can search for other links but this is pretty comprehensive. Just don't open when kids are around.

Lisa

http://www.instructables.com/id/Make-a-Fire-Breathing-Animetronic-Pony-from-FurRea/

Dec 08, 2013 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

Replacement battery holder


Hasbro doesn't even have FurReal ponies on their site anymore and emails don't get answered. I would call Hasbro directly from the following link and ask about the battery compartment.

http://www.hasbro.com/customer-service/phone-directory.cfm

Good luck :)

Nov 25, 2011 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

How do I reassemble the head of the FurReal Pony?


The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Nov 18, 2011 | Hasbro Furreal Friends Butterscotch Pony

1 Answer

My butterscotch pony's head doesn't look to its right, only left, won't go into ride mode, and I pressed the button on the zipper to release it so I could take off the head cover but it won't release.


We have the same problem only we were able to remove the zipper (with screwdriver and cursing). Still cannot get it to turn its head other way and consistently go into ride mode. Did you find anything to help?

Dec 18, 2010 | Hasbro Furreal Friends Butterscotch Pony

Not finding what you are looking for?
Hasbro Fur Real Friends Smores Pony Logo

Related Topics:

555 people viewed this question

Ask a Question

Usually answered in minutes!

Top Hasbro Dolls, Playsets & Toy Figures Experts

freddyfox

Level 2 Expert

236 Answers

Cindy Wells

Level 3 Expert

4757 Answers

ka4iup
ka4iup

Level 3 Expert

3944 Answers

Are you a Hasbro Doll, Playset and Toy Figure Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...