Question about Hasbro Fur Real Friends Smores Pony

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Removal of head from hasbro's butterscotch furreal pony

Getting ready to move and need to rebox the furreal pony
it appears that there are two tabs that need to be depressed in order to pull the head's connector from it's mounting socket, but we cannot get the head rotated enough to reveal the front tab.

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  • Anonymous Jan 12, 2009

    boy, this pony is not worth the money! i am having the same problem trying to remove the head. it will not come off. it had to snap in so i uess it can not be undone. i did send e-mail to hasbro asking for help. l haven't heard back yet.

  • oliverlacota Mar 05, 2009

    True, her head is very difficult to remove (still wrestling with the button), but I don't think that she's not worth the money. Definately an extremely cute toy and I love mine, it's the zipper I'm angry at =P

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Posted on Jan 02, 2017

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SOURCE: Furreal Pony neighs like a broken record

I had the exact same problem, and all I did was replace the batteries. It worked right again! I just knew the kids had broken the neck of it. It sort of slings to the left and neighs over and over again. BATTERY ISSUE :) The instruction manual should tell the consumer this. Hope this helps!

Posted on Dec 29, 2008

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  • 8 Answers

SOURCE: Hi, Where can I buy a new tail for my

Not sure where to buy a replacement but I just fixed mine today. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of plastic tubing with 1/4" inner diameter and 3/8" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the hole. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. The end of the tube with the hole should be just visible. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

  • 1 Answer

SOURCE: computer novice--hasbro battery

Once you backout the retaining screw, put your fingers in the gap between the battery compartment and the switch. Push the battery compartment to the rear of the pony then you can remove it.

Posted on Jan 18, 2009

  • 8 Answers

SOURCE: Looking to repair the tail on Butterscotch pony

Had the same problem and the fix is easy. Hopefully, the tail snapped off at the base of the plastic plate on the tail. If so, go to a hardware store and buy 1 ft. of CLEAR plastic tubing with 3/16" inner diameter and 5/16" outer. Cut off a piece about 1 1/2". Now, look at the base of the tail and you should see a small screw that holds in what remains of the stub that broke. Unscrew the screw and remove what is left of the stub. KEEP THE SCREW. Now drill a small hole thru the plastic tube about 1/8" from the end. This will later be inserted into the tail and the screw will go through the holes. Next, take a hair dryer and heat the undrilled end of the tube to soften it and push it on to what is left of the broken stub inside the pony. It will be a tight fit which is what you want. You will probably need to twist the tube gently while applying firm pressure on it to make it slide over the stub. The end of the tube with the holes should be about even with the outside top of the white plastic hole and the tube holes should be level, looking at it from side to side. This makes the alignment of the screw hole to the tail correct. Now slide the tail over the end of the tube and insert the screw. I just did it today and it works good as new! If the tail is too far away from the body of the pony, carefully twist and remove the tube and shorten it. Since you bought a 1 ft. tube, you can have several trys to get it right if you cut it too short! Total cost for the tube was 21 cents. Good luck! Kip V. Tryon, NC

Posted on Jul 23, 2010

lisaf
  • 47 Answers

SOURCE: How do I reassemble the head of the FurReal Pony?

The Pony Care Guide refers to an "Assembly Video" on the FurRealFriends.com site. I couldn't find it and even went through a gazillion videos on YouTube. Contact Hasbro directly through this link to see if they can send you a link to the Assembly Video:

http://www.hasbro.com/customer-service/phone-directory.cfm

Posted on Nov 28, 2011

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