Question about Canon PIXMA MX700 All-In-One InkJet Printer

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Cannot receive faxes on our PIXMA MX700 All-In-One

Faxes can be sent, but not received. We get an error message #0018 Busy/No Signal.

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The FAX does not seem to get a connection to your phone line. Possible reasons could be a faulty cable, connector in the wrong socket on the printer (there are two: one for the phone line and one for your phone, which should be connected to the PIXMA and not to the wall socket) or a fault in another wall socket.
Look into your online manual: chapter "Faxing: preparing your machine for Fax"

Posted on Jan 09, 2009

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You have connected the phone line, right? Checked the phone line with a phone and you get a dial tone?

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Try using a standard phone to call your Fax Line
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Noise in the phone line, or low signal strength during fax transmission can result in fax failures. Noise or poor signal strength can cause a partial or complete loss of fax information during transmission. When Error Correction Mode (ECM) is on, the receiving fax machine checks the fax information for errors during reception. If the receiving fax machine detects an error, the receiving fax requests that the sending fax resend the information. Resending all or part of the information can make transmission times longer, but helps improve the quality of the received fax.
If the phone line quality or signal strength is extremely poor, sending a fax can fail. Turning off ECM can improve the ability of the product to send a fax successfully when the phone line quality is poor. However, the image quality of the received fax might be poor.
If ECM must be off to send faxes successfully, have the telephone service provider check the phone line quality. For an HP Fax, turning off ECM from the control panel does not necessarily mean that fax transmission will not use ECM. Fax products use ECM as follows.
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Enabling or disabling Error correction mode (ECM)
  1. On the product control panel, press the Menu button (c01743394.gif ).
  2. Use the arrow buttons (c01073166.jpg ) to select Basic Fax , and then press the OK button (c01335940.jpg ).
  3. Use the arrow buttons (c01073166.jpg ) to select ECM Mode , and then press the OK button (c01335940.jpg ).
  4. Use the arrow buttons (c01073166.jpg ) to select On or Off , and then press the OK button (c01335940.jpg ) to confirm the setting.
  5. Press the Back button (c01496476.gif ) twice to return to the main screen.

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Some FAX machines are "busy" -- receiving many FAXES from multiple customers -- reprogram your FAX machine to "retry" a few times.

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FAXes are sent and received through the telephone line connection on the back of the printer. There are two RJ11 connectors - one to your house wiring, and the other to your telephone handset. At a minimum, connect to your house wiring.

The FAX drivers and software should have been installed with the rest of the software. Confirm by checking in Control Panel, Printers, to see if "Canon MX700 series FAX" is in the list.

I use Vonage as my telephone service provider, and I've had excellent results both sending and receiving.

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