Question about Xerox Phaser 8500/DN Printer

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Xerox 8500 excessive ink use

Slef cleaning occurs every time 8500 printer is used

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  • scandamail Jan 09, 2009

    THanks but whether on standy or powered off it goes through a cleaning routine everytime it comes back on and so is drinking ink!

  • scandamail Jan 11, 2009

    My printer goes through the routine that you state but shows no error, however it does this every time it hibernates!

    I am away on business and will not be looking at my e-mails until Friday, in the meantime thank you for your help.


  • dale_holman Feb 02, 2009

    I have the same problem, it started with a loose power cable. It got better after I removed and reinserted it, but still goes through a warmup and purge cycle at least 2x each day. The office has the ink locked up now and I cannot print until the office manager arrives and issues another single block of ink.

  • scandamail Apr 02, 2009

    I use Xerox ink and I leave it on standby never plug out, but it goes through its cleaning cycle every time it warms up. Maybe this is a Xerox way to have you buy more ink.

  • Paul Douglas
    Paul Douglas May 11, 2010

    Hi scandamail: Let me know if you printer does this and any messages that you get with errors.

    If printhead, ink reservoirs, or jetstack temperature are below purge

    threshold, the printer performs a head clean cycle.

    1. The printer waits for the printhead to reach its purge temperature.

    2. The printer moves the wiper to the bottom of its travel and tilts the printhead

    forward to its print position to check the ink levels. If the ink level is low, ink is

    melted into the appropriated reservoirs.

    3. The printhead tilts to the standby position and moves the wiper assembly to the

    purge position in front of the printhead faceplate.

    4. The purge pump begins the pressure purge after about 2 seconds the purge pump

    solenoid opens.

    5. The printhead tilts forward against the wiper assembly (wipe position) and the

    purge and wipe cycle begins.

    6. The Control Panel indicates the printer is performing the cleaning process.

    7. The printhead is moved left to the tilt zone, where the printhead can tilt back

    without interference, and the media path motor moves the wiper to the bottom of

    its travel to engage the printhead tilt cam. The process motor rotates the printhead

    tilt gears, which tilt in order to move the printhead to the forward print position.

    8. After the print engine is in a known, valid state the Control Panel display shows

    the warm-up progress (the Ready LED flashes). When warm-up completes, the

    Ready LED displays solid.

    9. The temperature of the printhead, drum and paper preheater are allowed to

    stabilize at their operating temperatures and ink is melted if needed.

    10. The printhead is homed to the print position for printing.

    11. A cleaning page is printed at this time, if a purge was performed.

    12. A start page is printed (if enabled).

    13. The Control Panel displays a message that the printer is initializing and then


    14. The print engine is initialized and is ready to print.

  • Paul Douglas
    Paul Douglas May 11, 2010

    Hi scandamail:

    Do you power off the printer every day?

    if so what happens is that everytime you power the printer on it goes through a purging routine. That means that the dry ink is cleaned from the print head. Keep your printer powered on and you should notice a difference.


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Hello Phaser 8500 owners,

I found a way to restrict the wasting ink problem of excessive cleaning cycles:

Just unplug the connector of the ink pump. One can find this pump behind the left plastic cover. Unplug the connector of the pump during the excessive cycles and put it back on again after.

To my experience the cleaning cycles come too soon or too often.

Good luck,

Posted on May 09, 2011

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One of the reasons this could be happening is because you are using non-xerox ink so your print head needs to clean it out much more often. Be careful using other ink as this can destroy the machines printhead which is more expensive then the machine itself to replace. What you could try is installing the new printhead firmware, it might help! Follow the link below and good luck!


Posted on Mar 30, 2009

  • Niallbt Mar 30, 2009

    My solution is a last resort, you should never plug out a solid ink machine, it should be plugged in at all times. Otherwise it will use up loads of Ink.


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1 Answer

Xerox phaser 8500 error code 09, 038, 46:4597

Ink count sensor flags are stuck after melting 2.5 ink sticks. The following codes are recorded: 9,03x.41, where x= 5 for cyan, 6 for magenta, 7 for yellow, and 8 for black. (Your error indicates black ink loader failure)

Features on the bottom of genuine Xerox ink sticks actuate the Ink Out Sensor located at the forward end of each ink channel of the Ink Loader. The sensor indicates the passage of ink to provide a count of ink consumption.

Damaged or non-genuine ink sticks may not reliably actuate the sensors. This can lead to false Ink Out messages as well as Ink Stick count faults. Using 8400 model ink in a 8500/8550/8560 models will also cause 9,03x.4x ink stick count faults.
Ink Loader will need replaced and then diagnostics entered to run "Clear ISC Fault" test to clear the error.


Aug 11, 2013 | Xerox Phaser 8500/DN Printer

3 Answers

Hi i have phaser 8560, it gives me a error 09,038,46:62248, plese who can solve me the problem.

Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment

Feb 18, 2010 | Xerox Phaser 8500/DN Printer

2 Answers

I have a xerox phaser 8500. At startup it states

The magenta toner (powder) in the cartridge is "piled up" to one side.

1. Remove the magenta cartridge.
2. Holding the cartridge ends with your hands, "rock" it side to side a few times, then "roll" it forward/backwards a few times.
3. Put back in printer.... it should work ok.
4. If not, then power OFF the printer and unplug the power cord from the wall or power strip.
5. Turn ON the printer with the power cord disconnected.
6. Plug power cord back in and turn on printer.
7. It should work ok now.

Hope this helps!

Sep 08, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox Phaser 8560n 07,009,42:0 error.

Hi oconde:
This is your problem.
7,009.42: The printhead is tilted back but not properly restrained in the park arms.

This will require a certified Xerox technician to repair.

Hope this helps

Jun 03, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Error code regarding ink sticks on Phaser 8500

the .46 means the problem is with the black ink stick. What you can try is this. In the bottom of the ink loader, there is a small pressure switch, There is one in each color slot. Take a pencil, use the eraser side to slide all the way to the bottom of where you load the black sticks. Move the earser end around there to see if the that actuator is just stuck. Normally you just have a piece of an ink stick stuck blocking that sensor.
It is possible the ink loader will need to be replaced, but I honestly have never seen one fail.

Jan 20, 2009 | Xerox Phaser 8500/DN Printer

1 Answer

Xerox 8500 Error 07,101.43:20955

That has to do with the process drive gear box. May be mis timed or a gear broken.

Apr 11, 2008 | Xerox Phaser 8500/DN Printer

3 Answers

Xerox Phaser 8500 color issue

In all honesty, I suspect the print head has some bad jets on it.
Xerox will not warrany it since there is the presence of non xerox ink in the print head.
When you have tried as much as you have with the maintenance cycles. I would suspect a bad printhead.
When the jets become blocked to the point where you cant get all the colors sprayed onto the drum, you get mismatched colors.

Apr 07, 2008 | Xerox Phaser 8500/DN Printer

1 Answer

Phaser 8500 Ink

No. You will wind up with a bad ink loader.
Just had someone try it.

Nov 17, 2007 | Xerox Phaser 8500/DN Printer

2 Answers

Phaser 8500 cleaning page

You can't. Just simply stated. It is the way it's designed.
Per Xerox below

NOTE: The automatic printhead cleaning cycle cannot be disabled.
The printer performs automatic printhead cleaning cycles to remove air bubbles or foreign matter that can cause a printhead jet to malfunction. An automatic printhead cleaning cycle is performed when the printer is first powered ON, or if the ink has cooled to the point that a cleaning cycle is required.
Powering OFF the printer longer than 3 or 4 minutes will also cause the printer to perform a printhead cleaning cycle when the printer is powered back ON, which uses ink. To minimize ink consumption, keep the printer powered ON at all times.

Sep 13, 2007 | Xerox Phaser 8500N Printer

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