Question about Microsoft Zune JS8-00001 Digital Media Player

3 Answers

Zune freezes and says contact support

I just bought a new 120gb zune and installed the drivers and software up date but now when i plug it in it just charges for 5 mins and then says contact support. also had the same problem with ma 30 gb zune which is y a bought the new any 1 help with this problem.

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  • javonpope Feb 04, 2009

    my zune says contact support what do i do

  • muraliip Mar 06, 2009

    I had purchased a zune 120 GB close to a month ago in the US. I am in India now and will not be travelling for a while to the US. My Zune was working fine until one fine day, it my brother was playing around with it and he pressed the BACK (<= ) button a few times as he was trying to navigate a few screens to the back while watching a movie.
    then the Zune hung for a while and it remained so for a while. after a while i got the "Error 5" meesage and it says "Contact Support". I am also not able to connect it to the PC, as it says "USB device not recognised"
    Appreciate if someone could help me on this.

  • Anonymous Mar 20, 2009

    does the same old 30gig peice of ****

  • Anonymous Apr 08, 2009

    mp3 doctor ur soultion fine if ur in the us but dosen't wrk outside u think i was stupid enough wen it said contact support not 2 try tht cme on

  • miguelsv Apr 22, 2009

    My mom bought me a zune and over a year it worked fine but a few weeks ago it sudenly stops working :S now says "contact suppor with a gray circle 5" damn!!!!! now what i see is that i got to spend over $160 to fix it :O no way i better switch to ipod

  • kiba_luver12 May 12, 2009

    i need help with my 80 g zune.
    i dropped it several times and now it says it needs contact support.
    what do i do?

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3 Answers

In order to fix this . you have to restart the device. to restart the device you press and hold back while also pressing and holding the top part of the zune pad until screen goes blank and zune logo appears this should work. if contact support comes back up try restoreing the device.

for more info on how to restore the zune go to zune.net/support and press technical issues and a list with how to fix any problems will appear

Posted on Apr 07, 2009

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  • Master
  • 8,596 Answers

Why doesn't anyone ever contact support - you know, Microsoft support- the makers of your player- that's what the screen is telling you to do. They'll probably tell you to go to Zune.net and run the Recovery tool.

The 30GB can be saved - read Microsoft's press release on Zune.net for instructions on fixing your player. It was hit with the so-called Z2K9 problem.

-Tha Mp3 Doctor

Posted on Jan 09, 2009

  • WIFEY66 Sep 10, 2010

    i bought my zune while over in afganistan, it worked for over a year, while traveling to ft lewis, it was working fine then it just froze on a brother, i'm so frustrated i just want to throw it against the wall, and hope it will work then, i knew i should have invested my monies in a apple ipod, zune ain't worth it, i have lots of pictures of me while in afghanistan now lost forever,. **** zune

  • lumpaywk Feb 16, 2011

    ipods break just as much as zune's do and its more hassle keeping them synced with your pc as your need a cable unlike zunes wireless sync. If you don't want to lose your pictures then keep them backed up on your pc and skydrive.

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  • 1 Answer

My zune is keep on saying contact support what do i do to get it off and listen to music and make it go back to normal?help please?

Posted on Sep 26, 2010

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Posted on Jan 02, 2017

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1 Answer

Zune 120GB Battery(?) Issue


Send it in to Microsoft and they will be able to fix it for you. Otherwise, I'm sure there are online kits on how to replace the battery (but I fear they can probably get pretty messy just like phone repairs and such). Microsoft should be able to whip a new battery in there quickly.

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Does anyone know how to fix error 5 code?


Many Zune users will tell you of the dreaded error 5.

When the error occurs it means that the Zune has encountered a problem that it cannot recover from and informs users to contact customer support.

Usually to fix this error, the Zune must be sent to Microsoft. If the Zune is under warranty and the owner is within the US, this is little more than an inconvenience.


If the owner is outside of the US this is not and option and if the warranty has expired, the fix can come at a high price.

However, before sending a Zune off to Microsoft for fixing, there are a number of things to try.

The first thing to try would be to restart the Zune.


The steps to restart the device vary based on Zune model. For the Zune HD player, the user should press and hold the on/off button for roughly ten seconds and the player will reset.

For the non-touchscreen models of Zune, the user should unlock the hold switch.


Then, press and hold the back button and the top button of the Zune pad. The device should restart and the user can release the buttons.


If this does not fix the error, then the user should try reinstalling the software on their Zune device.

To reinstall the software on a Zune HD, the user should press and hold the on/off button for about ten seconds.


When the device restarts, the user should press and hold the "Media" button until the message "Connect Zune To Your PC" displays on the screen.

The user should make sure they have the most up to date Zune software installed on their computer and connect the Zune.


Update the Zune and it should be ready for use again. If the user continues to experience problems, then the Zune HD software may have to be completely deleted and reinstalled. Doing this will completely delete everything on the Zune, so anything that has not been backed up will be lost, including purchased items.


To do this, the user should hold down the on/off button again until the Zune HD restarts.

Upon restarting, the user should immediately press both the "Media" and the "Home" buttons until "Connect Zune To Your PC" displays.


The user should then connect their Zune HD to a computer with the most up to date Zune software and update the Zune.

For the non-touchscreen Zune models, the following step will erase user data (including purchased items), so a backup is recommended.


First, the user should unlock the hold button.

Then the back button and the top button should both be pressed and held down.


The next step varies by model. For owners with a Zune 4GB, 8GB, 16GB, 80GB, and 120GB, the Back button, Zune pad, and Play/Pause button should all be pressed and held down.

The user should continue to hold them until they get a "Please wait" message.


For owners of the Zune 30GB, the Back button, the left side of the Zune pad, and the center of the Zune pad should all be held down until "Please wait" displays.

After data is cleared, the message "Connect Zune To Your PC" will appear.


The user should connect the Zune to a computer with the most recent version of the Zune software installed on it.

After the software is installed, the Zune should be ready for use.

If these measures fail to fix error 5, then the Zune owner will likely have to send the device to Microsoft as the problem is deeper than a software issue.

Sadly, it is not always clear what causes error 5 to occur. In these cases, there are few other options than to leave it to the experts.


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If you have already installed the software I would assume the low battery was slowing the communication between your Zune and your computer.

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Jules

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do you have the software installed? or a older version installed? if so that could be your problem with the drivers. try downloading the zune 3.0 software directly from the zune website instead of updating ,  here is the link to the download page

http://www.zune.net/en-us/software/download/default.htm
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