Question about Kensington PilotBoard 64378 (085896643784) Keyboard

1 Answer

Mouse works, keyboard does not

I hooked up my receiver to the USB port on my laptop and the mouse worked fine and the keyboard worked fine for a minute or so. Now I am getting nothing from the keyboard and the mouse works fine HELP!!!

Posted by on


1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert who has answered 20 questions.


    An expert that hasĀ over 10 points.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 51 Answers

Try replacing the batteries in the keyboard. This usually solves the issue.

Posted on Aug 18, 2007


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Do i need a keyboard and a receiver for the mouse to work and if not how do i hook it up

Your wireless mouse and Keyboard work with the same wireless transmitter that is plug in into a USB port.of your computer. You can use the wireless mouse with that USB transmitter and dont use the wireless Keyboard. If you need a keyboard you can get one to be plug in into a USB port with the wire attach to the keyboard.

Mar 23, 2012 | Micro Innovations KB982W-F Wireless...

1 Answer

Wireless keyboard and mouse works fine with computer but when I attempt to use it on the f1dh104l switch it does not recognize the mouse or keyboard. it is a dell e6400 laptop that i'm attempting to...

the problem is that most Wireless Keyboard and Mice combos use Composite USB, the KVM however is expecting one signal on each entry port (one for mouse, and one for Keyboard).

replace yoru wireless Combo for a standard Keyboard and Mouse to make this work.

A work around would be using a MS Wireless Mouse and a different brand of Wireless Keyboard using both Wireless receivers and plug them into different ports on the KVM

Jun 05, 2011 | Computers & Internet

1 Answer

I bought a gateway zx series computer 3 weeks ago. the wireless keyboard and mouse that came with it has stopped working for no apparent reason. the computer says that it doesn't recognize the device. i...

hi Karnarc.
How do I troubleshoot my Gateway wireless keyboard and mouse? How do I troubleshoot my wireless keyboard and mouse?
If you are experiencing issues with your wireless keyboard and mouse not working properly, perform the following steps to troubleshoot the wireless keyboard and mouse.
  1. Make sure the USB connector from the receiver is properly plugged into a USB port on the computer. Some systems ship with the receiver already preinstalled in the unit itself. Please check your mouse to see if there is a receiver inside of the battery compartment door.
  2. Make sure wireless keyboard is not on a metallic surface.
  3. Ensure that the receiver is 8-inches from other electrical devices.
  4. Try plugging the receiver into a different USB port to ensure that the USB port is working properly.
  5. Check the batteries in the keyboard and mouse to make sure they are installed correctly.
  6. Test the batteries to ensure that they still have a charge.
  7. Verify the On/Off switch on the keyboard and mouse are switched to On.
  8. Some receivers, keyboards, and mice may have a connect button. If so, follow the steps below:
    1. Plug the USB receiver into a USB port on your computer.
    2. Press the connect button on top of the receiver and the button will blink.
    3. Press the connect button on the bottom of the keyboard to activate the wireless connection.
    4. Press the connect button on top of the receiver and the button will blink.
    5. Press the connect button on the bottom of the mouse to activate the wireless connection.

Dec 03, 2017 | Gateway Computers & Internet

2 Answers

Microsoft Mobile Mouse 4000s nano receiver physically STUCK.

please check the battery of you mouse if not have complete charged then replace the battery and then keep pressing the button for 2-3 minut which is located on wireless device and then mouse will work fine.

Mar 23, 2010 | Microsoft Wireless Optical Notebook Mouse...

1 Answer

I am trying to hook my mouse up to my new laptop but I can't get it to work. Please help.

1.Put in the batteries Find the battery cover and slide it off. Insert the appropriate batteries.

2.Plug in the receiver to the computer. Usually the receiver will plug into the USB port, but some plug into the mouse port. If all of your USB ports are filled, see if the mouse came with a USB adapter. The adapter fits into the mouse port. Be careful not to accidentally force the mouse adapter into the keyboard port.

3.Connect the mouse once you have it plugged in. The receiver should have a visible button that is easily pushable by the average human finger. The mouse will usually have a very small hole with a button inside it that can only be pushed by something like a pencil or paper clip. Push both buttons at the same time with the receiver and the mouse relatively close to each other for about 5 seconds or more.

4.Position the receiver in a place that isn't far away from the mouse. Depending on where you are, you can place it on the monitor, on the tower, on the back of your laptop (if you are installing the mouse to your laptop) or on the desk. The furthest a wireless mouse can get away from the receiver without not working very well is about 9 feet (2.7 meters), so keep that in mind.

5.Test your new mouse.

* If you plugged into the mouse port, restart your computer manually.
* If you plugged it into the USB port you may begin using it.
* When the cursor moves when you move the mouse, you have connected the mouse properly. If the cursor doesn't move, try repositioning the receiver. If it still doesn't work, you may need to restart your computer (if you haven't already) or reconnect everything.

This should help you to fix the problem.

Mar 03, 2010 | Logitech Cordless Mouse

1 Answer

Keyboard and mousepad

Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the software program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Jan 01, 2009 | Acer 91.63X07.001 Keyboard

5 Answers

Wireless keyboard won't work but mouse does....

Have you reset the button on the bottom of the keyboard? If you haven't, try doing so and also if it doesn't work, push the receiver button and then the reset button on the bottom of the keyboard. Hope that helps. Bud

Dec 16, 2008 | Computers & Internet

5 Answers

USB system is not working can try to boot from an installtion cd..but without HI options(Human Interface) you may find it's locked..sounds a lot like the Motherboard went south.

You could try to reseat the memory, but that's a low probability approach to this sort of problem

Mar 30, 2008 | Acer Aspire 5100 Notebook

1 Answer

Wireless mouse not picking up

Normal 0 Try disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Feb 25, 2008 | Fellowes Manufacturing 99666...

2 Answers

Wireless mini mouse

Normal 0 Disconnecting the Mouse Receiver from the USB port and reinstall the CD software program. When the program asks you to connect the Mouse Receiver to the USB port, do so and it should work.
Hope this helps. Bud

Nov 20, 2007 | Belkin F8E825 USB Mini Wireless Optical...

Not finding what you are looking for?
Kensington PilotBoard 64378 (085896643784) Keyboard Logo

Related Topics:

139 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kensington Computers & Internet Experts


Level 1 Expert

3 Answers

Alun Cox

Level 3 Expert

2678 Answers

The Knight
The Knight

Level 3 Expert

75025 Answers

Are you a Kensington Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides