Question about HP PhotoSmart 7260 InkJet Printer
I purchased an HP photosmart D7260 at best buy and from day one it always seem to have trouble printing pictures, i never returned to the store, instead i placed it in my closet. Today i go to print pictures of my children's birthday and long and behold it fails to print. I keeps telling me that the glossy side goes down. I follow the what it is telling me,but nothing happens. I hear it trying to go threw but it again spits out the tray.What should i do, because i don't have my receipt and im really frustrated for not returning when i should have.
Ok! You didn't tell me how old is the printer, what type of paper and what size you tried to print so I'll do my best to help.
Use the photo cassette to load 4 x 6 inch (10 x 15 cm) paper. To print borderless photos, use 4 x 6 inch photo paper with a 0.5 inch tab (10 x 15 cm with 1.25 cm tab). This allows the photo to print without borders on three sides and with a small border on the bottom edge that can be torn off.
HP does not recommend printing borderless photos on plain paper. Also, remove any paper from the In tray before inserting the photo cassette into the printer.
1. Lift the top cover of the printer and remove the photo cassette from the sheath.
2. Place up to 15 sheets of photo paper in the photo cassette with the side to be printed facing down. For tabbed paper, insert the paper so the tabbed end goes into the cassette first.
3. Lift the main cover.
4. Slide the paper width guide all the way to the left.
5. Lift the Out tray and remove any paper that is in the In tray.
6. Line the photo cassette up with the far right edge of the In tray.
7. Gently slide the photo cassette into the printer until it snaps into place.
8. Lower the Out tray.
9. Slide the paper width guide to the right until it cradles the photo cassette, then close the main cover.
If the Out of Paper message appears on the computer and the product stops picking up or feeding paper.
Step one: Reset the product
1. Without turning the product off, remove the power cord from the back of the product.
2. Wait 30 seconds and then plug the power cord into the back of the product.
3. If the product is not already on, use the On button to turn it on.
Step two: Check the condition of the paper and reload it
1. Replace any paper that is ripped, dusty, curled, wrinkled, or bent.
NOTE: Use only plain, white, unused paper in the product until the issue is resolved.
2. Make sure that all the paper is the same size and type. Because only one type of paper can be used in the product at a time, paper types should never be mixed.
3. Tap the stack of paper on a flat surface to align the edges.
4. Make sure that the stack of paper to be loaded in the product contains no fewer than 10 and no more than 25 sheets of paper.
NOTE: Do not load too much paper in the product.
5. Insert the stack of paper into the product and gently push the paper guides snugly against the paper. Make sure that the paper is completely inserted into the product and can be picked up by the paper rollers.
6. Try printing again. If the issue is not resolved, try loading different brands of paper and different types of paper, one type at a time, into the product and then try printing again.
If the issue persists, continue with the next step.
Step three: Adjust the paper settings in the print driver
The paper settings in the print driver must match the paper settings for at least one of the installed paper trays.
1. Open a document in the program being used to print.
2. Click File , click Print , and then click Properties . The product Properties dialog box appears.
3. Click the Paper/Quality tab.
4. Choose the appropriate paper size from the Size is drop-down menu.
5. Choose the appropriate paper type from the Type is drop-down menu.
6. Click OK and then click OK again to print the document..
7. If the issue is not resolved, continue with the next step.
NOTE: If the issue is resolved and it is necessary to print on another type of paper, load the new paper type into the product and then repeat steps 2 through 7 for the new paper.These changes do not change the default print settings. The print settings return to the default the next time the program is opened.
Step four: Clean the rollers
1. Turn off the product and unplug the power cord.
2. Open the access door to gain access to the rollers. Depending on the model, this is usually the rear access door. See the product user guide for information about locating the rollers.
3. Clean the rubber rollers with a lint-free cloth, lightly moistened with water.
NOTE: Distilled, filtered, or bottled water is recommended for cleaning the rollers. Tap water might contain contaminants that can damage the rollers.
4. Make sure that any paper rollers that rest on the input tray, which are located behind the back rollers, are cleaned. A clean cotton swab, lightly moistened with water, might be necessary to reach these rollers.
5. Close the access door and plug in the power cord.
6. Try printing again. If the issue is not resolved, continue to the next step.
Step five: Service the product
If you have completed all the steps listed above and are still experiencing a problem, service the product.
If your product is less than a year old, don't worry, HP can trace the product when you provide the model and the serial number and will help you if it is in warranty. No prove of purchase required.
Posted on Jan 10, 2009
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Posted on Jan 02, 2017
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