Question about Gateway 838GM (RB838GM) PC Desktop

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When the computer starts up. "Gateway" appears on the screen. Then the computer freezes. None of the reinstallation discs do anything. How do I fix this?

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When you get the Gateway splash screen hit the F12 key. This should get you a page with several startup options. Try Safe Mode and see if the computer boots. If it does go into Device Manager and see what it says about the hardware. Also see if you can get into setup, probably by pressing F2 or Del at startup. You might find a problem device in there. It sounds like the power supply, graphics card and monitor are working because you get a splash screen. My first guess would be the hard drive has a problem.

Posted on Jan 09, 2009

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Sounds like ram ,or motherboard or hardrive , try switching ram 1st or try formatting the hardrive and reinstall windows

Posted on Jan 09, 2009

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Reboot and keep tapping on F8 to go to Safe Mode. Do not put the reinstallation disk yet. Once in Safe Mode select "last known good configuration".

You can also run "Chkdsk" from the C hard drive Properties if you get to Safe Mode. Double click "My Computer", right click on C drive, select Properties, select Tools tab, go to Error checking and click on "Check now" then check "automatically fix file system errors" and "scan for and attemp recovery for bad sectors" and click "start"

If that doesn't work proceed to do System Restore in Safe Mode or remove previous programs that may have caused your Windows to freeze. If you suspect virus, run your anti-virus in Safe Mode.

If none of the above works then try your XP CD (or reinstallation disk) and do a repair.

Posted on Jan 09, 2009

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My gateway laptop won't reboot after system recovery


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How do I download or get gateways 500 gr recovery disc ? I need everything reistalled


To start the systemrecovery:
  1. Restart the computer.
  2. When the Computer logo appears on the screen, press the Alt and F10 keys repeatedly.
  3. If you are prompted with a Microsoft Windows boot screen, press the Enter key.
  4. After the system recovery application has loaded, follow the prompts to reinstall the Operating System.
If the ability to reinstall from the previous method is not available orfails, recovery of the Operating System will need to be from Recovery Media. Ifyou do not have a set of Recovery Media, you may purchase the set onlinefrom the manufacturer. Note: If your computer does not havean internal optical disc drive, an external optical disc drive will be requiredin order to recover the Operating System using Recovery Media.
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  3. Press the CD-ROM drive eject button and insert the disc labeled System CD.
  4. Close the CD-ROM tray.
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  6. The computer will boot from the Recovery Media
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The laptop won't load past the welcome screen. I can get it to start up, and go to a start in safe mode etc. but it won't load past the welcome screen.


Hello,

Your computer is experiencing a no boot problem which means that the operating system is corrupted. You can do a start up repair to fix the computer but if it won't fix it then that's the time that you need to reinstall the whole operating system.

It could have been very helpful if you provided us with your operating system so that we can provide you with the exact troubleshooting. However, I just presume that you are using windows VISTA or Windows 7. However, this troubleshooting also works with windows XP.

Before you start the start up repair. You need the Operating System Installation disc from Microsoft.

1. Insert the disc in the dvd/cd drive.
2. Restart the computer.
3. Once you see the "press any key to boot to cd" message. Press any key.
4. It will bring you to a page where it will ask you to INSTALL or to REPAIR. Just click on repair.
5. It might ask you to load the drivers. Just click ok or next.
6. Follow the on-screen instructions.

However, if start up repair won't fix the problem, Clean Reinstallation is the next step. Clean reinstallation will delete everything in your computer including the files, pictures, etc. that you have saved. But you cannot really access them anymore since the computer won't boot up.

I'm am providing you with the links to the tutorial on how to reinstall the operating system.

1. WINDOWS XP REINSTALLATION TUTORIAL
2. Windows 7 Reinstallation Tutorial
3. Windows Vista Installation Guide

I hope this helps. Thank you for using fixya.


carloadrian

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