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I am trying to set up my HP PhotoSmart 550 All in One Printer-Copier-Scanner. When I try to install my software DVD on my HP Pavillion PC, I get 94% through step 3/4. When the installation goes into Product Information, I get a "Fatal Error" message. The error codes are transferred to an online fix and it comes back "no fix available at this time". Then I go through and uninstall and re-boot and the problem happens again in the same place. Vince in Dacono, CO.

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Can You Verify The Model I Know You Said 550 But There Is No Software On hps website for it. My Idea Is To Download it off of hps website and seeing if that one finishes

Posted on Jan 09, 2009

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1. did you plug in the USB before you installed the software. ( if so uninstall what ever got installed)
2. install the software until it asks you to plug in the cable.
3. if it does not work try using a different USB Cable.
3. try downloading the drivers from the website & install.

http://h10025.www1.hp.com/ewfrf/wc/prodTopCategory?product=421635&lc=en&dlc=en&cc=us&tool=&query=PhotoSmart%20550

Posted on Jan 09, 2009

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This may be the problem of incompatibility with your Operating System and the driver software. Try reinstalling the Operating system. Any mistake or bad sectors in the Harddisk may also lead to such problems of fatal error. Try to get the correct driver software in accordance with your operating system.

Posted on Jan 09, 2009

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I had a similar problem recently... You have to actually install the scanner software. You probably only installed the print drivers, but not the scanner software. If you don't have the CD handy, go to www.hp.com/#Support. In step one select "Download drivers and software (and firmware)". In step 2 enter your model number (photosmart C4385) and then press "go". It will lead you to a page to select your operating system. Follow that link to download the entire CD (large file).

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John Lox

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