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Why is my renewal via my computer not valid-Visa has been charged

| renewed my NORTON INTERNET SECURITY SUB via my computer when I was prompted that it was going to expire - renewed on Dec.30/08 - ORDER # 20977292212 and on the e-mail confirmation it showed the exp date as JAN.03/10.

Now when I open my computer I am advised that the NORTON INTERNET SECURITY SUB has expired and my computer is not protected.

Please invesitgate and advise ASAP.

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  • rodbacsarsa Jan 30, 2009

    my norton sub has been expired

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  • 846 Answers

Email Norton and tell them your situation, they will tell you what to do to fix the problem seems like a problem that's more there doing than yours.
Or

  1. Start your Norton product.
  2. Do one of the following depending on your Norton product:
    • For Norton 360: Click My Account, and in the My Account window, click Renew Subscription.
    • For Norton 2009 products: At the top right corner of the window, click Help & Support > Subscription Status. Skip to Step 6.
    • For Norton 2008 products: In the bottom-left corner, click Subscription.
    • For Norton 2007 products: On the product tab, click Support, and then click Subscription.
    • For Norton 2006 products: On the Help & Support menu, click Subscription.
  3. Click I have already purchased a subscription, check my subscription status.
  4. Click Next.
  5. Click Next.
    Your Norton product checks your subscription status. This could take a minute or two.
  6. Read the information in the Status check panel, and then click Finish.
    Your subscription expiration date should now be correct.
If this helps you out, feel free to leave positive feedback. Thanks for stopping at Fixya !

Posted on Jan 09, 2009

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