An expert who has achieved level 2 by getting 100 points
An expert that got 5 achievements.
An expert who has posted more than 50 answers, of which 90% or more were rated as helpful.
An expert whose answer got voted for 20 times.
Re: jammed ink cartridge
The last thing you want to do is try and rip it out and ruin the
printer or even snap the plastic holster that holds the ink cartridge.
Try to wiggle and tug while pushing upwards to ensure no damage to be
done, if you cannot remove it its hard to tell you what to do.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
it will be stuck in roller cleaner mode, that is mechanical. the only real way is to push it thether over to the left. with the power off the printer, then close the compartments and turn on the printer it can take 2 o3 goes as it will try to move it right. you have to get it off the clip that is holding it there. the cartridge is held in place to stop it moving while the roller is cleared.
This problem has plagued me for a very long time. The issue is that the printer head is "glued" in the resting position under the guard of the printer, so you can't remove the ink cartridges to clean it. Solution is to (I know this sounds stupid, but it works) turn the printer on the side where the printer cartridges are (if they are stuck on the left side, turn the printer on its side so the cartridges are on the bottom). Turn the printer on, and the cartridges magically start moving! I guess there are some sensors that get tricked out when you tip the printer on its side. If the cartridges are still stuck, click the "ok" button, and before it gets a chance to see if you actually fixed the problem, turn the printer off using the power button. It takes a long time, but you should see the ink trap lower (release the ink cartridges) and the ink cartridges start moving to prepare for shutdown! Grab the cartridges when they move out of their hiding place and don't let them go back until you clean the print head so it doesn't get stuck again. Remove the ink cartridges, then push the grey tab to release the print head. Wipe the bottom of the print head clean with rubbing alcohol (it will have a lot of gooey - sticky ink stuck on the bottom). I used nail polish remover since I didn't have rubbing alcohol available. You can also wipe down the ink pad which is where the ink cartridges were previously jammed to clean up more of the mess and prevent this sort of thing happening again too soon. Good luck!
The paper jammed can be found in the paper tray, remove the paper at the paper tray and inspect the roller for small pieces of paper jammed.
The paper can be found in the ink cartridge compartment, open the cartridge door and remove the ink cartridges, look for posibble paper jammer. Also once remove, check also the cartridge carrier if does not stuck up or jammed (cause this might me the problem). Turn off your printer and then move the cartridge head using your hand moving to the from right to left side and from left side to right side for 2-3 times. Move it gently.
Paper can be found in the rear access door if it is accessible. Inspect some paper jammed there.
Try this to remove carriage jammed error. Turn off your printer and open the ink cartridge door. Then use your hand to move the cartridge from left to right and then move it from right to left. I believe the ink cartridge it jammed and needs to use your hand to free it freely.
Ink and paper light on : head carriage error/general error. Head can't move extremely to right : head carriage blocked or CR motor error.
Turn of printer, unlock head carriage lock. Move head left and back to right (to parking position). Is it move freely?
Power down printer. Lift cover and manually slide cartiridges left to right a few times. close cover, power on and see if when you open the cover again the cartiridges align. To double check your system is working, try to make a copy of a document.
This might help . . . Mine finished printing one doc & then made a terrible noise & sent a message to my screen that "print cartridge cradle is stuck." When i opened door, i could see it was stuck off to the left side so left cartridge was obscured. I could not get it to budge, although i kept turning it off, gently pushing & turning it back on. Finally, i got my hand inside & determined that the little door to the left-side cartridge had popped open & was causing it to remain stuck. After some struggles (turn off printer first!) i was able to maneuver it around & close it tight. Now, all is well . . .