Question about Canon Multifunction MPC-370 Printer

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Jammed ink cartridge

The ink cartridge is stuck and won't move left or right.

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  • 62 Answers

The last thing you want to do is try and rip it out and ruin the printer or even snap the plastic holster that holds the ink cartridge. Try to wiggle and tug while pushing upwards to ensure no damage to be done, if you cannot remove it its hard to tell you what to do.

If you cannot remove it, do not try to force it. Contact Canon Technical Support at:
http://www.usa.canon.com/consumer/controller?act=ContactCanonAct

If you need further help, let me know.

Posted on Jan 09, 2009

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Posted on Jan 02, 2017

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Ink cartridges stuck on left side of carriage. Won't move. Tried all of the suggestions and still says carriage jam.


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1 Answer

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Hi

The paper jammed can be found in the paper tray, remove the paper at the paper tray and inspect the roller for small pieces of paper jammed.

The paper can be found in the ink cartridge compartment, open the cartridge door and remove the ink cartridges, look for posibble paper jammer. Also once remove, check also the cartridge carrier if does not stuck up or jammed (cause this might me the problem). Turn off your printer and then move the cartridge head using your hand moving to the from right to left side and from left side to right side for 2-3 times. Move it gently.

Paper can be found in the rear access door if it is accessible. Inspect some paper jammed there.

Please let me know if you need more help

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1 Answer

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Hi

Try this to remove carriage jammed error. Turn off your printer and open the ink cartridge door. Then use your hand to move the cartridge from left to right and then move it from right to left. I believe the ink cartridge it jammed and needs to use your hand to free it freely.

I will helps you solve your problem.

Regards

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did you switch the machine on and off

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This might help . . . Mine finished printing one doc & then made a terrible noise & sent a message to my screen that "print cartridge cradle is stuck." When i opened door, i could see it was stuck off to the left side so left cartridge was obscured. I could not get it to budge, although i kept turning it off, gently pushing & turning it back on. Finally, i got my hand inside & determined that the little door to the left-side cartridge had popped open & was causing it to remain stuck. After some struggles (turn off printer first!) i was able to maneuver it around & close it tight. Now, all is well . . .

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