Bluetooth keyboard and mouse not working with computer

here ur pc is recognizing ur external hardware that is mouse but cursor is not moving this indicates that bluetooth connection is good and problem comes with the mouse. i advise to meet a good technician and there is nothing to do with it further.

Press the button on the back of the mouse to free the battery cover on top.

Remove the battery cover and put the supplied AA battery into the mouse.

Replace the battery cover.

Insert the wireless USB dongle into a USB port on the laptop or desktop computer.

Move the mouse and watch your computer screen.

Confirm that the mouse is connected by making the cursor move.

Hope this helps

Remove the battery of the mouse and install new one and then press connect button from the mouse side and the receiver side also.

Hope this helps. Please rate my response.
Thanks.
Have a good day.

Plug in the reciever into the computer and make sure the mouse has fresh batteries. Once you are in Windows, press the link button on the receiver. The indicator light should start blinking. Then within two seconds press the link button on the bottom of the mouse, the indicator light should quit blinking. After re-linking the devices move the mouse to see if it moves the cursor. If the cursor does not move, then move the mouse and see if the indicator light on the receiver blinks. If the device does not blink then try re-linking the devices again.

Hello, hope this isn't a silly suggestion, but have you pressed the 'connect' buttons on the mouse and receiver so that the 2 devices can synchronize?
Regards,
nicam49

the laser could be faulty i would take it back to where you got it fro and get it replaced.

Have you tried re-pairing your mouse? Should be a button on the bottom of the mouse and a button on the wireless antenna device. Or, If your using a bluetooth mouse make sure bluetooth is turned on, on your computer.

Press the link button on the receiver the indicator light should start blinking. Then within two seconds press the link button on the bottom of the mouse, the indicator light should quit blinking. After re-linking the devices move the mouse to see if it moves the cursor. If the cursor does not move, then move the mouse and see if the indicator light on the receiver blinks. If the device does not blink then try re-linking the devices again.

Q: After pairing my mouse, the button click works but cursor tracking does not move. What can I do?A: The cursor tracking problem is because red sensor LED is not on. Please try another set of battery or fully charge battery again, and verify if bottom red LED turns on. If red LED still does not turn on, please remove batteries from mouse, press and hold the pairing button for 5 seconds, next press and hold the left and right buttons simultaneously for 10 seconds, followed by several clicks. Install the battery into mouse, you should see red LED turns on, mouse cursor will move.

Q: After pairing my mouse, the button click works but cursor tracking does not move. What can I do?A: The cursor tracking problem is because red sensor LED is not on. Please try another set of battery or fully charge battery again, and verify if bottom red LED turns on. If red LED still does not turn on, please remove batteries from mouse, press and hold the pairing button for 5 seconds, next press and hold the left and right buttons simultaneously for 10 seconds, followed by several clicks. Install the battery into mouse, you should see red LED turns on, mouse cursor will move.