Question about OfficeMax 0M96431 Shredder

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When I leave the shredder on "auto" it does NOT stop shredding---whether or not there is any paper in the machine-----which, in this case, there is none..Any suggestion or idea what may be causing this problem (which just started happening about 2 weeks ago.) The machine is a little over a year old.

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Unplug the machine. Clean the optics in the center where the paper goes in. If you haven't disassemble the top cover, chances are the optics have oil on them or there is some paper debris blocking the beam.

Posted on Feb 23, 2009

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My shredder won't shred


If the motor will not run, then probably there's paper clogged in the shredder. Turn over the shredder, after unplugging the power cord, and remove the papers.

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It's a tedious process to clean it out. Most auto switch shredders use either a tiny little lever or an optical sensor in the paper feed slot. Usually removing the shred head, picking all the paper out and blasting all the dust out with air will clean it up. Then run a few sheets of paper with shredder lubricant (basically clean mineral oil) to oil the blades and it should be good to go again. Just be careful cleaning that cutting head. I've donated many drops of blood to office equipment over the years.

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As for your first part - It sounds like there is something wrong with the switch lever that moves to complete the electrical circuit to start the shredder. On every shredder I have seen, there is a little "bellows" linked up to this lever that pushes it back so the machine will shut off. Most of the time all you have to do is put another piece of paper in and let that get shredded and the shredder will stop afterwards. If not, then just use the main switch to turn the shredder off.
Second, the beeping during "mid-shred" sounds like a warning that the shredder is starting to overheat and shut down. If this is the case, just wait a few minutes to allow it to cool down and try to finish the shredding you have. I have found that if you feed a shredder a constant stream of paper to shred, this might cause the shredder to overheat.
Also, the shredder may get overloaded with pieces of the shredded paper. Here is the way to check on that:
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3. Look for an excessive amount of paper in the bottom of the shredder. If there is a lot, you can remove it in several ways. (Most likely the bin is quite full at this point.) Pull the majority of it out and put it in the bin. If there are pieces of paper that you can pull out with your fingers, use a tool (needle-nose pliers, serrated tweezers, a hemostat, etc.) to get those difficult pieces out.

Replace the unit on the bin making sure that it is the same way you took it off. In most cases (on the better shredders), there is a notch on the underside of the shredder that needs to be on top of a "nub" that is on the edge of the inside top of the bin. Unless that nub is aligned with the slot, the shredder will not work.

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Home paper shredders tend to accumulate bits of paper that have to be cleaned out from time to time. With power off, turn the shredding mechanism upside down and look for scraps or wadded up strips. Sometimes only tweezers and persistence will get rid of all.

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1 Answer

Hello my nane is Tom. The shredder doesn't work. It will run in reverse but when I turn it to forward it run for a second or two than stops. I looked and I can't see anything jamed in it.


I got mine to work by running it on reverse for a moment then sliding it to auto. It stopped. Then I did it again. This time auto ran just for a second then stopped. I did it a third time but I had a sheet of paper ready in the feeder. Ran on reverse. Slid it to auto and it took the paper and shred it. I did it a fourth time. Reverse slide auto and feed shred the paper. Fifth time Auto shred the paper without reverse. :)

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Sometimes spraying shredder oil on the cutting teeth wil work.

You should shred paper with a light weight machine oil poured on the paper to keep the cutting teeth working freely.

Good luck.

P.S. If this doesn't work then just take the head off and cleanj/lubricate any bearings you find.

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In the Auto position it should stop by itself after the paper has passed thro...if it is not stopping try cleaning the "glass eyes" in the middle of the paper opening.( unplug the machine first.)

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1 Answer

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sounds like the cutting wheels have something jammed inside them , can you take it bak and return it ? or open it up and see if anything looks bad inside ?

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If you have a strip cut machine it may be a problem with the gears. if it is not a strip cut it may be overheating due to not being oiled. First check with your manual to make sure you are not exceeding your duty cycle some machines only have a 2min on and 10 min off cycle,

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