Please help! I have spent 4 hours with HP over the past 3 days and many hours on my own - with no positive outcocme.
It was necessary for me to reload the Officejet 7210 drivers. AFter installation 1) HP Director is not present from the start\programs. There is only HP. when I choose HP, several options appear none of which are the HP Director 2) At the end of the installation, I see the congratulations screen which does have the HP Director button. When that button is clicked nothing happens.
I have Windows XP, and IE 6.0. The printer is connected via wired network at my home. I can a)print a document on the printer
b) scan to a file if I use the buttons on the printer c)confirm bidirectional communication between laptop and printer by typing in the printer's address in IE 6.0. This tells me that the issue is not a hardware issue even though HP tried to get me to trade up to a new printer for $300.
I attempted to use the IE7 download fix but becasue nothing else worked. Was not able to install that fix.
Tried the following at HP's suggestion
Uninstall the drivers from Add\Remove in the control panel
Used Util\CCC\Uninstall_L3.bat to perform a level three uninstall
REmoved all temporary files
Installed Windows Installer 4.5
Installed MSXML 4.0
REinstalled the Full Package of 7210 drivers. I made certain that the Symantec firewall was off during installation
The HP Image zone Express program remains in the add/remove section even after pressing the remove button and performing the level 3 uninstall.
Try this: Open HP Director either from your Desktop or from the Windows taskbar. Although HP Director does not appear to be open, it is open and loaded in the computers memory, but it does not open in a window. Press ALT and Space Bar at the same time. The shortcut menu displays near the top-left corner of the computer. If shortcut menu does not appear repeat steps to open until it does. Select Minimize from the Shortcut menu. HP Director displays minimized on the taskbar. Click HP Director Icon on taskbar and it will open normally. There is no fix for this according to HP. Also, as you know HP released an update for IE7 to resolve this issue.
Hi and welcome to FixYa,
Initially, a couple of ideas to consider, explore and/or try:
Good luck and Thank you for using FixYa.
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