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Internet connection hello I seem to be having trouble logging on to the internet, i have tried all the diagnostic tools and troubleshoots but still no help. I dont think it is a trouble with the modem, because i can connect to the wireless network, however i cant connect to the internet. I have even tried restoring to an earlier date when it was working fine but that did not work either. your assistance is much needed as i have exams coming up in a week and i really need the internet. thanks

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  • 18 more comments 
  • rch777 Jan 09, 2009

    yes they do

  • rch777 Jan 09, 2009

    all other computers on the network connect to the internet.

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . :

    Description . . . . . . . . . . . : Broadcom 802.11b/g WLAN

    Physical Address. . . . . . . . . : 00-1A-73-DE-12-D5

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::4d78:f668:1e92:e98d%9(Preferred)

    Autoconfiguration IPv4 Address. . :

    Subnet Mask . . . . . . . . . . . :

    Default Gateway . . . . . . . . . :

    DHCPv6 IAID . . . . . . . . . . . : 184556147

    DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1



    NetBIOS over Tcpip. . . . . . . . : Enabled

  • rch777 Jan 09, 2009

    i tried it, this is what it came up with

    Microsoft Windows [Version 6.0.6000]

    Copyright (c) 2006 Microsoft Corporation. All rights reserved.


    The requested operation requires elevation.


    Windows IP Configuration

    An error occurred while renewing interface Wireless Network Connection : unable

    to contact your DHCP server. Request has timed out.

    No operation can be performed on Local Area Connection while it has its media disconnected.


  • rch777 Jan 09, 2009

    how do i disable and enable the wireless adapter

  • rch777 Jan 09, 2009

    tried...did not work... :-(

  • rch777 Jan 09, 2009

    i think i am..well it says i am currently connected to wireless network connection (C6), C6 is the name of the home network, so i presume i must be connected and it says signal strength is very good.

    here is ipconfig from working computer:

    Microsoft Windows [Version 6.0.6000]

    Copyright (c) 2006 Microsoft Corporation. All rights reserved.


    Windows IP Configuration

    Host Name . . . . . . . . . . . . : sosna-PC

    Primary Dns Suffix . . . . . . . :

    Node Type . . . . . . . . . . . . : Hybrid

    IP Routing Enabled. . . . . . . . : No

    WINS Proxy Enabled. . . . . . . . : No

    DNS Suffix Search List. . . . . . : Belkin

    Wireless LAN adapter Wireless Network Connection:

    Connection-specific DNS Suffix . : Belkin

    Description . . . . . . . . . . . : Atheros AR5007 802.11b/g WiFi Adapter

    Physical Address. . . . . . . . . : 00-22-68-94-8D-91

    DHCP Enabled. . . . . . . . . . . : Yes

    Autoconfiguration Enabled . . . . : Yes

    Link-local IPv6 Address . . . . . : fe80::f009:21f0:c881:816d%9(Preferred)

    IPv4 Address. . . . . . . . . . . :

    Subnet Mask . . . . . . . . . . . :

    Lease Obtained. . . . . . . . . . : 06 January 2009 19:33:39

    Lease Expires . . . . . . . . . . : 06 January 2010 19:33:35

    Default Gateway . . . . . . . . . :

    DHCP Server . . . . . . . . . . . :

    DHCPv6 IAID . . . . . . . . . . . : 268444264

    DNS Servers . . . . . . . . . . . :

    NetBIOS over Tcpip. . . . . . . . : Enabled

  • rch777 Jan 09, 2009

    i think they hate each other. i tried resetting the ip, but its still not workin, the other computer is connected to C6 as well, the router is called belkin. there is not another network called belkin. i wil have to wait till tomorrow morning to try another there anythin else i can do for now?

  • rch777 Jan 09, 2009

    no i wasnt, how do i do that, but i cant check it at the moment though, because it is not in my room, it is in someone else's room and they are sleeping at the moment, so i wont be able to access it

  • rch777 Jan 09, 2009

    say it is turned on, how will i turn it off

  • rch777 Jan 09, 2009 a bit confused, how would i add mac address to the approved list of machines, and i m guessin the code you have given me is my MAC address.

    also, i deleted the network (c6) from my network list and try to connect to it from fresh, now it reads "cannot communicate with DNS server"

  • rch777 Jan 09, 2009

    just one more thing..where will i find router settings?

  • rch777 Jan 09, 2009

    i have added it and i clicked apply changes, but still no changes. is there a reason why it might be happening though, because i have been connecting to the same router for about 5 months.

  • rch777 Jan 10, 2009


    i couldnt connect to another hotspot

  • Andrew Podner May 11, 2010

    ok, and you are certain that you have a solid connection to the wireless network? can you see the ip settings for a computer that is working?

  • Andrew Podner May 11, 2010

    yeah I guess that would help :)

  • Andrew Podner May 11, 2010

    ok, apparently you have user account control turned on which is preventing you from manually releasing the connection. Try disabling the wireless adapter and then re-enabling it, this will fore the adapter to dump the automatic private address

  • Andrew Podner May 11, 2010

    wireless connection is not picking up an IP address from the router.

    try these in order from the command line

    ipconfig - release
    ipconfig- renew

    IP address should start with something like 192.168.x.x

  • Andrew Podner May 11, 2010

    START | run | type 'cmd' in the window and click ok

    at the command prompt type ipconfig -all. for the wireless connection, what is the IP address, gateway, and DNS?

  • geek0 May 11, 2010

    Go to Start / All Programs / Accessories / Command Prompt. Type in "ipconfig -all". Paste the output here.

  • Andrew Podner May 11, 2010

    do other computers on the network connect to the internet?


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Ok, well give this a shot then. But is it possible that the other computer is connected to a network called Belkin?

It is also possible that MAC address filtering is turned on on the router so it will not let your computer connect. if it is, you will have to add your mac address (00-1A-73-DE-12-D5) to the approved list of MACs.

Anyway, you can try manually setting your IP address.
and see if that gets you on. If it doesn't, and MAC address control isn't the problem, then either you have a driver problem or your laptop and wireless router hate each other desparately.

  1. Click Start and click Control Panel.
  2. Select Network and Internet, then Network and Sharing Center, and click Manage network connections from the list of tasks.
  3. Right click your local area connection and click Properties.
  4. Select ipv4 Internet Protocol (TCP/IP) from the list and click the Properties button.
  5. Select Use the following IP address.
IP address -
Subnet mask
Gateway -
DNS Server -

This will force you computer to get network settings that match the netowrk. But beware, this will affect you if you try to go another network. You will then have to switch back to automatic configuration. but if you set up these settings and still can't get on, there is something wrong with the driver configuration. But make sure that there isn't another network called belkin.

If the manual configuration doesn't work, try updating the wireless driver from the manufacturer's website. Also try connecting to a wireless hotspot somewhere else and see if it is a computer problem or a problem with this specific wireless network.

Post back if you need anything further, I'll hang in with ya as long as I can.

Posted on Jan 09, 2009

  • 4 more comments 
  • Andrew Podner Jan 09, 2009

    were you able to check the MAC address control settings on the router?

  • Andrew Podner Jan 09, 2009

    ok, well if you can connect to other hotspots and you can connect to C6 but just can't get an IP address, then my best guess is that he/she has MAC address control turned on. That is normally what the problem, is. best of luck, & I'll keep an eye on this thread.

  • Andrew Podner Jan 09, 2009

    You don't need to turn it off, just add your MAC Address (00-1A-73-DE-12-D5) to the approved list of machines that can connect, that should fix it

  • Andrew Podner Jan 09, 2009

    you have to add it in the router settings, (yes the code I gave you was your mac address) and make sure you go back to ip address settings and set it all back to 'automatic'

    1. Click Start and click Control Panel.

    2. Select Network and Internet, then Network and Sharing Center, and click Manage network connections from the list of tasks.

    3. Right click your local area connection and click Properties.

    4. Select ipv4 Internet Protocol
      (TCP/IP) from the list and click the Properties button.

  • Andrew Podner Jan 09, 2009

    from a computer that is connected to the network:

    open browser & navigate tohttp://

    you will likely need the admin password.

  • Andrew Podner Jan 09, 2009

    didn't realize that you had previously connected. I would say at this point that we need to start eliminating components 1 by 1. Start with the computer. See if you can connect successfully to another hotspot and let's go from there


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