Question about HP Compaq Presario SR1420nx (SR1420NXPS69AA) PC Desktop

1 Answer

Stuck in safe mode with black screen

Desktop computer, Compaq Presario - model # on CPU SR1420NX - Intel Celeron D Processor, Windows XP.

Popups started randomly, even when not on internet explorer. Spyware Guard 2008 installed - not by any user, just randomly. Tried to uninstall - icon disappeared for five minutes then came back. Tried restarting computer - no change. Hit ctrl + alt + delete and restarted in safe mode. Black screen shows up with "safe mode" on all four corners, then shows startup screen - but the screen had a wierd pattern all over it (think pattern fill in microsoft word or powerpoint objects and slides). After that screen it goes back to the black screen with "safe mode" in all four corners and "Windows XP Home..." across the top.

I have absolutely no clue what to do, and all of my homework and research project and family pictures are saved on the computer. Please help.

Posted by on

  • 4 more comments 
  • bonster0052 Jan 09, 2009

    I've tried to start the computer in safe mode about 4 times now, and it won't come out of it at all!



    I just keep getting the black screen with the safe mode logo in the corners. I can't get onto any applications including internet explorer. I have a laptop that I'm suing right now to ask these questions

  • bonster0052 Jan 09, 2009

    SeanTech: It probably did, but I've not seen them and the last time I had to get the annoying thing fixed, I could not find them anywhere - and we put all discs and manuals in a file.

  • bonster0052 Jan 09, 2009

    andy - i'm pretty much computer illiterate but i do know that my laptop (another compaq - never again) does not burn discs. I appreciate the face that you tried. The only reason I am marking your solution as innapropriate is that I feel that with my horrid computer skills and your instructions and my bad luck, I would probably download either the wrong thing or download it with another virus. So thank you for you help.

  • Sean Osborne
    Sean Osborne May 11, 2010

    OK, I'm not logging this as a solution, because I'm not sure whether your PC has a recovery partition or not.

    Restart your computer. BEFORE you see the Windows startup screen, is there a screen that says something like "Press F10 for recovery" or "Press F10 for *xxxxxxxx*" or similar?

    If so, you want to press F10 at that point. It will take you to a screen that allows you to reset your PC to factory specs.

    If you need help with the options on that screen, let me know and I'll help you in the morning.


  • Sean Osborne
    Sean Osborne May 11, 2010

    OK, you need a fairly long 2-stage solution.

    First part is restoring the computer in what is called a "non-destructive" mode. This will save your files, but the computer will be really wonky. You will want to copy everything you want to keep onto disk before going to the second part.

    The second step will be a "destructive" recovery. This completely erases your hard drive and resets the computer to factory specs, the way it was when you got in new.

    First question: did the computer come with a "restore" CD or set of CDs?


  • Sean Osborne
    Sean Osborne May 11, 2010

    Have you tried to start in safe mode more than once?

×

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that hasĀ over 10 points.

    Mayor:

    An expert whose answer gotĀ voted for 2 times.

  • Contributor
  • 36 Answers

Spywaregard 2008 is malware, a parasite if you will

http://www.pcthreat.com/parasitebyid-7159en.html

the last 1/2 of this article will run down a list of files you need to delte to get rid of this nasty little bugger. You can also download various tools to remove it, but it is dependent on your comfort level. if you are comfortable searching for files and changing a couple of registry keys, then by all means, manually is the way to go. If not, you will not have a hard time finding a tool to get rid of this

Posted on Jan 09, 2009

  • Andrew Podner Jan 09, 2009

    ok, that being the case, I would recommend that you start by working to retrieve your data, get that worry off of your head.

    I would recommend that you download Ubuntu Linux, burn the ISO to a CD and boot up the afflicted computer. When prompted, choose 'try ubuntu without changing my computer' you can then use the file manager in linux to pull off all of your data onto CDs or better still a jump drive.

    From there, once you have your data, wiping the machine is not such a catastrophic event. Post comment back if you need help with this operation


  • Andrew Podner Jan 09, 2009

    well in the future, you can comment back with, 'I am not comfortable doing that & I will work out something else', or walk you through it step by step.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

CPU upgrade for Compaq SR1220NX Desktop


Here are the CPU specs that will help you find a new CPU for your desktop:

Socket 478 for Intel P4 Williamette and Northwood processors

  • Supports Intel Pentium 4 processor up to 2.8 GHz
  • Supports Intel Celeron processor up to 3.06 GHz (Prescott based Celeron with 533MHz FSB)

Oct 14, 2014 | Computers & Internet

1 Answer

What to do next after upgrading CPU


Hey;

Start your computer and right after the hp logo, keep pressing the F8 button until you see a large list of options.

Select

"USE LAST GOOD KNOWN CONFIGURATION"

and press enter. Let windows load and it should work just fine.

Feb 03, 2014 | HP Compaq 6720s Notebook

1 Answer

I have a Compaq Presario PC, SR5210NX Processor with Intel Celeron Processor 420. I got a message that windows did not start correctly and it said to run the diagnostic, which I did. After that was done,...


Unplug power and Open the computer case. Vacuum all the dust
inside it. Visually inspect all the fans: Power Supply, CPU, Chipset
and Case...Make sure they are spinning easily and freely.
Plug the power in, and turn on your system. Watch the fans, especially
the CPU Fan and the Main Board Fan (System Fan). Oil and dust over
times may accumulate and prevent the fans from spinning properly.
If you are handy, you can remove them, give them a good wash and lubricate
the shafts with a few drops of WD-40, they will be as good as new again.
Fans don't go bad that easily.

Jul 16, 2011 | HP Compaq Presario SR2150NX PC Desktop

1 Answer

What model of cpu is this motherboard (Intel DG31PR) designed to accept?


Hello Kbda,

Intel DG31PR Motherboard support the cpu of following types Intel® Core™2 Quad Processor, Intel® Core™2 Quad Desktop Processor, Intel® Core™2 Duo Desktop Processor, Intel® Pentium® Desktop Processor,Collapse to hide the details Intel® Celeron® Processor, Intel® Celeron® Desktop Processor, Intel® Celeron® Dual-Core Processor, Intel® Xeon® Processor.

Also visit the link provided below :

http://processormatch.intel.com/CompDB/SearchResult.aspx?Boardname=dg31pr

Jul 08, 2011 | Intel DG31PR Motherboard

1 Answer

System shuts down after a few seconds


Tr taking it to your local computer shop and get them to check it, or see if it is stuck in presentation mode.

Or try taking out things on the motherboard that arn't necesary like sound, graphics and other cards.

Aug 20, 2009 | Compaq Presario SR5710Y PC Desktop

3 Answers

Want to up grade my cpu and ram to improve speed and program use.


Question#1 is my current processor duel core or single core , how can I know?

Intel Celerons are Single Core. You can also download and run CPUID (free) from http://www.cpuid.com/ No installation needed either , just run it!

Question#2 What kind of duel core processor in combination with new ram should I install?

I dont think your computer supports dual core. I cannot be sure without you giving me the make and model of the motherboard. Besides , a 3.33ghz Celeron D is a great processor!!!!

Memory - See http://www.crucial.com/store/listparts.aspx?model=Presario%20SR2150NX you can have a max of 2gb. You have 2 slots on the motherboard so its 1 gb per slot and the board takes DDR2 PC2-5300.

Here , you can expand to your max of DDR2 PC2-5300 2gb (2x1gb) for $24 and theres free shipping too!!!

http://www.crucial.com/store/mpartspecs.aspx?mtbpoid=03AC4AE5A5CA7304

Jan 07, 2009 | HP Compaq Presario SR2150NX PC Desktop

3 Answers

Windows XP compatibility with Celeron M575 Processor ?


yea it can be installed on these computers, you have to go into your bios and disable sata support, then delete and fromat the partion and then insert your xp disk and voila... this computer i'm posting from is a compaq with the celeron m575 that i installed xp on...

Oct 05, 2008 | Compaq Presario C552US Notebook PC

Not finding what you are looking for?
HP Compaq Presario SR1420nx (SR1420NXPS69AA) PC Desktop Logo

1,599 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18377 Answers

Tony

Level 3 Expert

2598 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...