Question about HP Compaq Presario SR1420nx (SR1420NXPS69AA) PC Desktop

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Stuck in safe mode with black screen

Desktop computer, Compaq Presario - model # on CPU SR1420NX - Intel Celeron D Processor, Windows XP.

Popups started randomly, even when not on internet explorer. Spyware Guard 2008 installed - not by any user, just randomly. Tried to uninstall - icon disappeared for five minutes then came back. Tried restarting computer - no change. Hit ctrl + alt + delete and restarted in safe mode. Black screen shows up with "safe mode" on all four corners, then shows startup screen - but the screen had a wierd pattern all over it (think pattern fill in microsoft word or powerpoint objects and slides). After that screen it goes back to the black screen with "safe mode" in all four corners and "Windows XP Home..." across the top.

I have absolutely no clue what to do, and all of my homework and research project and family pictures are saved on the computer. Please help.

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  • 4 more comments 
  • bonster0052 Jan 09, 2009

    I've tried to start the computer in safe mode about 4 times now, and it won't come out of it at all!

    I just keep getting the black screen with the safe mode logo in the corners. I can't get onto any applications including internet explorer. I have a laptop that I'm suing right now to ask these questions

  • bonster0052 Jan 09, 2009

    SeanTech: It probably did, but I've not seen them and the last time I had to get the annoying thing fixed, I could not find them anywhere - and we put all discs and manuals in a file.

  • bonster0052 Jan 09, 2009

    andy - i'm pretty much computer illiterate but i do know that my laptop (another compaq - never again) does not burn discs. I appreciate the face that you tried. The only reason I am marking your solution as innapropriate is that I feel that with my horrid computer skills and your instructions and my bad luck, I would probably download either the wrong thing or download it with another virus. So thank you for you help.

  • Sean Osborne
    Sean Osborne May 11, 2010

    OK, I'm not logging this as a solution, because I'm not sure whether your PC has a recovery partition or not.

    Restart your computer. BEFORE you see the Windows startup screen, is there a screen that says something like "Press F10 for recovery" or "Press F10 for *xxxxxxxx*" or similar?

    If so, you want to press F10 at that point. It will take you to a screen that allows you to reset your PC to factory specs.

    If you need help with the options on that screen, let me know and I'll help you in the morning.

  • Sean Osborne
    Sean Osborne May 11, 2010

    OK, you need a fairly long 2-stage solution.

    First part is restoring the computer in what is called a "non-destructive" mode. This will save your files, but the computer will be really wonky. You will want to copy everything you want to keep onto disk before going to the second part.

    The second step will be a "destructive" recovery. This completely erases your hard drive and resets the computer to factory specs, the way it was when you got in new.

    First question: did the computer come with a "restore" CD or set of CDs?

  • Sean Osborne
    Sean Osborne May 11, 2010

    Have you tried to start in safe mode more than once?



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  • 36 Answers

Spywaregard 2008 is malware, a parasite if you will

the last 1/2 of this article will run down a list of files you need to delte to get rid of this nasty little bugger. You can also download various tools to remove it, but it is dependent on your comfort level. if you are comfortable searching for files and changing a couple of registry keys, then by all means, manually is the way to go. If not, you will not have a hard time finding a tool to get rid of this

Posted on Jan 09, 2009

  • Andrew Podner Jan 09, 2009

    ok, that being the case, I would recommend that you start by working to retrieve your data, get that worry off of your head.

    I would recommend that you download Ubuntu Linux, burn the ISO to a CD and boot up the afflicted computer. When prompted, choose 'try ubuntu without changing my computer' you can then use the file manager in linux to pull off all of your data onto CDs or better still a jump drive.

    From there, once you have your data, wiping the machine is not such a catastrophic event. Post comment back if you need help with this operation

  • Andrew Podner Jan 09, 2009

    well in the future, you can comment back with, 'I am not comfortable doing that & I will work out something else', or walk you through it step by step.



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