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TV audio too low with converter box

Audio has dropped so low that it can hardly be heard sitting close to it - in particular, NBC. This is true whether I use volume on TV or remote.

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  • Barbra Richman
    Barbra Richman Jan 09, 2009

    electech1 - Thank you very much for your comment. I feel very negligent that I didn't mention or notice this before - I got a Magnavox brand converter box from the gov. The remote has a button called "audio" that I don't know how to use or what its for. That could be my problem! I cannot seem to raise or lower the sound with the remote. As far as I know, I can only do that with buttons on my TV. This sounds crazy - can you still help me?

  • Barbra Richman
    Barbra Richman Jan 09, 2009

    It's as though you are thinking my thoughts . . . Were there different grades of converter boxes (CB)? I got my CB at Walmart. My CB remote does not have anything marked VOL + or - ; only channel + and -. It has channel up and down; Alt.CH; Display; Setup; Still; Audio; EPG; Return; ok; and Standby-On. I checked the converter box with a flashlight and there are no buttons or levers that deal with audio. I'm at my wit's end! Any further ideas? On yes, there is no mute button anywhere.

  • Barbra Richman
    Barbra Richman Jan 09, 2009

    Oh, I'm so glad you haven't tossed me into the wind! I'll try to answer your questions as best I can. In the "Setup Wizard 2/6", it does give me 2 choices: 1) "Autio Out: connecting STB and TV via Audio Cable; and 2) Connecting STB and TV via RF Cable". I have it setting on the first one for whatever reason. Am connected to box by coax - only the white and yellow jacks came with box - no red . . . which might have worked but I thought the other way would work better. (I might have been wrong). In "my" setuip menu, you cannot select mono or stereo (think I must have a lemon!) The model number on the box is: E175216. Thanks soooooo much for your help!

  • Barbra Richman
    Barbra Richman Jan 10, 2009

    Hi there! Glad to see you back. Everyone needs to rant from time to time. People are rude, and sometimes they just dont' know what to do.

    Which is where I am right now. I can't figure out how I got to the place I got to last nite where I can change to the RF cable! Don't call me a doo doo bird! Can you get me started? Hit "setup" and then what? Oh yes, I am very much wanting your help, and I thank you!!!

  • panette Mar 09, 2009

    Ever since we plugged the stupid box in....I feel like I am hard of hearing. We cannot get the volume to go high


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Leave the volume up on the tv to 50% - 80%, then adjust it from the volume on the box's remote control

Posted on Jan 09, 2009

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  • jason Jan 09, 2009

    I have mine a little less than 40% of volume up on tv and use the converter box volume control

  • jason Jan 09, 2009

    ok , look on the converter box remote for up / down buttons that are labled " VOL " short for " volume" should look simular to channel up / down buttons

  • jason Jan 09, 2009

    the "audio" button is for language option if it is available from the program

  • jason Jan 09, 2009

    also it is possible that the "mute button" may have been hit on the converter box remote.

    sometimes the volume buttons and the channel buttons will also have a + and - sign on them to indicate up and down

  • jason Jan 09, 2009

    wow! I have the zenith and digital streams converter boxes and both of these remotes have the volume control buttons

    but ok back to your audio , are you connected to the box by coax antenna or are you using the yellow video jack and red and white audio jacks( RCA jacks) ? also in the setup menu you can check the audio options they have for you in there , ( mono and stereo )

    also could you give me a model number on that converter box ?

  • jason Jan 09, 2009

    you really seem to honestly want the help and that is why I will help you till you get this setup the way you want it , I was just ready to finish up helping those who I have started to help and then I will no longer be giving my free help here , most people are just rude and act like I am getting paid for helping , when I do this for free , then when I give them the info they need , they just give me a bad rating , here is an example of the many rude

    sorry for the rant , well it seems that your box then does not have the stereo red and white rca jacks( left and right )

    and the setting in your setup menu will need to be changed to the RF cable because you are using the coax cable ( RF ) connection and not the RCA jacks( audio and video jack connection) , so switch that to the RF cable ( radio frequency) and let me know if the audio is better


  • jason Jan 10, 2009

    well i don't know how all the new boxes(cb's) setup or menus will look like or have for option name discription of the setup names , but they should be somewhat the same , like functions or output,audio/ video , connection type ,

    but you mentioned here ," In the "Setup Wizard 2/6", it does give me 2 choices: 1) "Autio Out: connecting STB and TV via Audio Cable; and 2) Connecting STB and TV via RF Cable". I have it setting on the first one for whatever reason. Am connected to box by coax"

    so in the setup wizard 2/6 , is that 2nd menu choice of 6 choices?

    is where you will need change it to the # 2) Connecting STB and TV via RF Cable".

    the audio cable to tv selection from your box means that you would have to use the video cable also and your tv would have to be set to the video input , and not channel 3 for the RF cable

    let me know if that helps to find that setting ,

    and thank you for the rating, I thought I will probably still help every now and then here , just not as much and i will not care about the rating , just the fact that i am helping someone .

    if you need to , let me know some of the setup names , so i can point you to that option you were at

  • jason Jan 10, 2009

    oh I also wanted to say that if you have the RF cable connected then don't have the( audio and video) white and yellow RCA jacks plugged in

    and if you decied to have the yellow video and white audio , then the white audio should be in the white audio input on the tv and the tv audio will be mono out both speakers ,( if your tv has two speakers in it ), also the RF cable should be disconnected

    the reason for a video and audio RCA jack connection ( and other types of connection that seperate Audio and Video ( A/V ) , is that seperating the video signal from the audio signal will give you better quality of video and audio


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Go to menu on your tv and find audio and make sure its on audio not something else.

Posted on Feb 17, 2009

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