Question about Kodak EASYSHARE 5300 All-In-One InkJet Printer
I can make copies but the printer won't print black ink from my computer. Color print is faded. New cartridges. Cleaned print head. Color prints of photos have lines through them. Printer about 1 year old. Does not get a lot of use.
My printer worked fine since April but this week, I could not print. Thought my ink had dried up although I only replaced it just before christmas.
Bought new ink, installed it and still nothing. Calibrated, cleaned etc. etc. re-installed the disk to do maintenance and after several frustrating hours trying to fix it, I called my local Staples, the store at which I purchased this printer to ask for help.
First of all he said, what printer is it, black or white. I responded white to which he said okay that identifies the model for me. I am sorry to tell you that Kodak has acknowledged a problem with their print heads and have sent us several to replace the faulty ones. I said lovely, I wished I had known that several frustrating hours ago and he responded that it was his understanding that Kodak was going to announce this to all registered owners via a bulletin. Unfortunately I did not get it so wasted a lot of time. He requested I come in and get the new print head or if need be bring in the printer and they would install it for me. I am pleased with the store's response but not very happy with Kodak's lack of committment to get the word out.
Hope this helps.
Posted on Jan 15, 2009
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