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Directv DVR plus (R15 receiver) Receiver won't startup

Someone had asked for support regarding this same problem about a year ago, with 7 people having the same problem. A year later, and it's happened to me:
I go to turn on my DVR and it says that it is having trouble starting up. I am to unplug it for 1 minute, then try again. I've done this numerous times including unplugging it for an hour. After plugging it back on, it says it is starting up, but after 15-20 minutes, it never makes it to the end of the restart. It just goes back to the first message saying it's having trouble starting up and to unplug it for 1 minute.
After many attempts, I called Directv out of frustration (only a customer for 5 months). The rep said that this is a problem that they are aware of and that she would take info from me and send it to the tech dept. They are working on (or she said they don't tell the phone reps when it's ready - it may already be ready) some software to fix the problem and when they are able, they will send this update to my receiver.
She could not tell me if this would take place the next night, or even in the next week.
I truly feel like I am getting the run-around. I had problems once before and was told a similar line about someone would send something through to fix it, but no on could tell me when it would happen or would even call me to tell me it was completed after it was done.
What's up with the lack of communication? Why are people answering customers' questions with such vague responses. Something sounds fishy?
Anyone else having this problem? ...or know how to fix it on my own?

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  • Expert
  • 86 Answers

I would call directv back and insist on having the receiver replaced. If it worked before and doesn't now, something broke.

Posted on Mar 24, 2009

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SOURCE: My Directv DVR receiver will not stay on it is blinking yellow??

Unplug it from the power for about 30 minutes and then try again. If it still doesn't work I would call DirecTV and discuss getting it replaced.

Posted on Mar 19, 2009

jpelectric
  • 3 Answers

SOURCE: need to recover data from DirecTV R15 DVR receiver hard drive

First, sorry for the delay in respoding to your post. I did notice that you had a prior question about the Power Supply on an R15 DVR. Does the unit have a manufacture code of 500(found on the right hand front Flip Door of the DVR)? If so, I might be able to help you in repairing the Power Supply. As far as I know, getting your DVR up and running again is the only way to watch your previously recorded programs. As far as retreiving programs from your old Hard Drive via other methods, I probably won't be able to help you there. When I had both of my identical DVR 15 500's apart for a parts swap to diagnos a failed Phototransistor(infra-red sensor for the remote control), I also tried to swap out the Hard Drives. This is what I found: When you swap a Hard Drive into another DVR, it won't play any of the programs previously recorded. However, if you record new programs on the swapped Hard Drive then they will be playable on this current setup. Now, if you swap the Hard Drive back to the original DVR it came out of, the programs will once again be accessible except for any that you might have recorded while the Hard Drive was in the other DVR. So, in conclusion, when programs are recorded on a particular DVR, it is encoded electronically to play back only in that DVR via communication from the Motherboard and the Hard Drive. I know, it sucks, but that is why I was asking if you are pretty sure the Power Supply is at fault. If so, I received info from this forum on how to fix the issue. Also, if the attempt fails, Ebay has some previously owned DVR's for sale and maybe you can get one for spare parts. Remember, the Power Board and Front Display Control Panel are the only interchangeable parts IF you want to view the programs on your DVR's Hard Drive. Let me know what your DVR does when you plug it in. That will go far in further diagnostics of your DVR.

Posted on Dec 08, 2011

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

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First, sorry for the delay in respoding to your post. I did notice that you had a prior question about the Power Supply on an R15 DVR. Does the unit have a manufacture code of 500(found on the right hand front Flip Door of the DVR)? If so, I might be able to help you in repairing the Power Supply. As far as I know, getting your DVR up and running again is the only way to watch your previously recorded programs. As far as retreiving programs from your old Hard Drive via other methods, I probably won't be able to help you there. When I had both of my identical DVR 15 500's apart for a parts swap to diagnos a failed Phototransistor(infra-red sensor for the remote control), I also tried to swap out the Hard Drives. This is what I found: When you swap a Hard Drive into another DVR, it won't play any of the programs previously recorded. However, if you record new programs on the swapped Hard Drive then they will be playable on this current setup. Now, if you swap the Hard Drive back to the original DVR it came out of, the programs will once again be accessible except for any that you might have recorded while the Hard Drive was in the other DVR. So, in conclusion, when programs are recorded on a particular DVR, it is encoded electronically to play back only in that DVR via communication from the Motherboard and the Hard Drive. I know, it sucks, but that is why I was asking if you are pretty sure the Power Supply is at fault. If so, I received info from this forum on how to fix the issue. Also, if the attempt fails, Ebay has some previously owned DVR's for sale and maybe you can get one for spare parts. Remember, the Power Board and Front Display Control Panel are the only interchangeable parts IF you want to view the programs on your DVR's Hard Drive. Let me know what your DVR does when you plug it in. That will go far in further diagnostics of your DVR.

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